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Service Manager is not starting UC4 agent

  • 1.  Service Manager is not starting UC4 agent

    Posted 02-29-2020 06:40 AM
    Edited by Kenneth Hutchins 02-29-2020 08:10 AM
    I installed a new uc4 agent. When I installed Service Manager following the automic service manager install guide. ServiceManager is not restarting the Uc4 agent.

    When I log onto AWI administrator tab and try to start the agent I get this error message.

    the error above was resolved when I logged into client zero and updated the section for Service Manager (Phrase, Port and check the box for “Link Agent to Service Manager”)


    Now, When I log onto the server and manually start the agent I get this error message

     Or the “The Link to The Service Manager is being updated....” run for a few mins then eventually “Time Out” displays.

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    DevOps Engineer
    ULLICO
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  • 2.  RE: Service Manager is not starting UC4 agent

    Posted 03-01-2020 01:23 PM
    I updated the service manager dialogue ini file on our main uc4 server. I am now able to stop and start the server from the awi admin site. Still not able to stop/start on the agent/server using the service manager services.

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    DevOps Engineer
    ULLICO
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