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  • 1.  AWI - users

    Posted Mar 13, 2020 02:02 PM
    Question - we have users with multiple sessions showing on the USER screen.
    We use "disconnect" - the session reappears.
    How do you actually kill a session that the user is no longer truly connected to?
    AWI multiple sessions - need to disconnect 2

    Is there a linux command to use to see the hung process?
    Or to see "user sessions"?

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    Data Center Operations, Asst. Director
    RIT
    NY
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  • 2.  RE: AWI - users
    Best Answer

    Posted Mar 16, 2020 01:04 PM
    Tomcat should automatically time out all orphaned connections.  On our system I think the tomcat timeout is set to 20 minutes or something like that?  It is quite normal for one user to have multiple connections here as they have been trained to open multiple tabs to get their work done.   I can't say I've ever seen a connection get "hung" here, but we are on 12.3.0 and you seem to be on 12.0.4.  I think sometimes our users can launch a long-running database query and then close their web browser.... but those typically clear out on their own eventually as well.

    If you are having performance issues with these connections, I'd suggest it is probably a RAM problem.  Every tomcat connection requires more RAM on the server in question.  We had to add more RAM to ours.

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    Pete
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    Original Message


  • 3.  RE: AWI - users

    Posted Mar 17, 2020 07:15 AM
    Thank you for your response!
    We will take a look at that.

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    Data Center Operations, Asst. Director
    RIT
    NY
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    Original Message