Automic Community

Unable to load Applications Manager Client

  • 1.  Unable to load Applications Manager Client

    Posted 09-17-2019 12:11 PM
    Greetings:

    Our Applications Manager servers components have been migrated to a remote location. After this migration, Applications Manager users are unable to launch the Applications Manager Client.  We installed Applications Manager without a firewall.
    We get to the Intro.page and got Applications Error "Unable to launch the Application " when downloading the client at location http://<automation engine IP address>/<apache port>/<automation name>Client.jnlp.  Error details are displayed below.

    Can anyone help me to determine the cause of error?  Is the network connection with the automation engine being blocked by a network firewall? Is this a Java-related issue?

    Please advise.
    Juan Navarro
    NTT Data Services
    Network Converge

    Error Details: ​
    Launch File: Unable to load resource: htpp://ahp0640.avmed.com:5050/DEV/classes/AppWorx.jar
    jnlp codebase="http://ahp0640.avmed.com:5050/DEV/classes/" href="../Client.jnlp">
      <offline-allowed/>
      <information>
        <title>DEV Applications Manager Client</title>
        <vendor>Automic Software, Inc.</vendor>
        <homepage href="http://support.uc4.com"/>
        <description>DEV Applications Manager client </description>
        <description kind="short">DEV Applications Manager client</description>
        <description kind="tooltip">DEV Applications Manager</description>
        <icon href="../images/automic_32.png"/>
        <offline-allowed/>
      </information>
      <application-desc main-class="com.appworx.client.screen.main.AxMain"/>
      <resources>
        <j2se version="1.6" max-heap-size="512M"/>
        <j2se version="1.7" max-heap-size="512M"/>
        <property name="java.security.policy" value="http://ahp0640.avmed.com:5050/DEV/classes/../java.policy"/>
        <property name="jnlp.appworx.debug" value="false"/>
        <property name="jnlp.appworx.master" value="DEV"/>
        <property name="jnlp.appworx.LookAndFeel" value="java"/>
        <jar href="AppWorx.jar" main="true"/>
        <jar href="AppWorxLang.jar"/>
        <jar href="uc4-ra.jar"/>
        <jar part="Groovy" href="groovy-all-1.7.10_signed.jar"/>
        <extension name="ClientExtensions" href="../ClientExtensions.jnlp"/>
        <extension name="JavaHelp" href="../JavaHelp.jnlp"/>
        <extension name="JavaMail" href="../JavaMail.jnlp"/>
      </resources>
      <security>
        <all-permissions/>
      </security>
    </jnlp>

    Exception: com.sun.deploy.net.FailedDownloadException: Unable to load resource: http://ahp0640.avmed.com:5050/DEV/classes/AppWorx.jar
     at com.sun.deploy.net.DownloadEngine.actionDownload(Unknown Source)
     at com.sun.deploy.net.DownloadEngine.downloadResource(Unknown Source)
     at com.sun.deploy.cache.ResourceProviderImpl.getResource(Unknown Source)
     at com.sun.deploy.cache.ResourceProviderImpl.getResource(Unknown Source)
     at com.sun.javaws.LaunchDownload$DownloadTask.call(Unknown Source)
     at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)
     at java.util.concurrent.FutureTask.run(Unknown Source)
     at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
     at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
     at java.lang.Thread.run(Unknown Source)

    Wrapped Exception: java.io.IOException: Server returned HTTP response code: 503 for URL: http://ahp0640.avmed.com:5050/DEV/classes/AppWorx.jar
     at sun.reflect.GeneratedConstructorAccessor2.newInstance(Unknown Source)
     at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(Unknown Source)
     at java.lang.reflect.Constructor.newInstance(Unknown Source)
     at sun.net.www.protocol.http.HttpURLConnection$6.run(Unknown Source)
     at sun.net.www.protocol.http.HttpURLConnection$6.run(Unknown Source)
     at java.security.AccessController.doPrivileged(Native Method)
     at sun.net.www.protocol.http.HttpURLConnection.getChainedException(Unknown Source)
     at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)
     at com.sun.deploy.net.BasicHttpRequest.doRequest(Unknown Source)
     at com.sun.deploy.net.BasicHttpRequest.doRequest(Unknown Source)
     at com.sun.deploy.net.BasicHttpRequest.doGetRequest(Unknown Source)
     at com.sun.deploy.net.DownloadEngine.actionDownload(Unknown Source)
     at com.sun.deploy.net.DownloadEngine.downloadResource(Unknown Source)
     at com.sun.deploy.cache.ResourceProviderImpl.getResource(Unknown Source)
     at com.sun.deploy.cache.ResourceProviderImpl.getResource(Unknown Source)
     at com.sun.javaws.LaunchDownload$DownloadTask.call(Unknown Source)
     at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)
     at java.util.concurrent.FutureTask.run(Unknown Source)
     at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
     at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
     at java.lang.Thread.run(Unknown Source)
    Caused by: java.io.IOException: Server returned HTTP response code: 503 for URL: http://ahp0640.avmed.com:5050/DEV/classes/AppWorx.jar
     at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)
     at java.net.HttpURLConnection.getResponseCode(Unknown Source)
     ... 13 more

    Console:
    Java Web Start 10.25.2.17
    Using JRE version 1.7.0_25-b17 Java HotSpot(TM) 64-Bit Server VM
    User home directory = C:\Users\snavarro
    ----------------------------------------------------
    c:   clear console window
    f:   finalize objects on finalization queue
    g:   garbage collect
    h:   display this help message
    m:   print memory usage
    o:   trigger logging
    p:   reload proxy configuration
    q:   hide console
    r:   reload policy configuration
    s:   dump system and deployment properties
    t:   dump thread list
    v:   dump thread stack
    0-5: set trace level to <n>
    ----------------------------------------------------
    #### Java Web Start Error:
    #### Unable to load resource: http://ahp0640.avmed.com:5050/DEV/classes/AppWorx.jar