Hi,
We use a message re-directed from a standard CALL object Process Tab which inserts a line into a flat file on the AE host which SNOW monitors and pick up then initiates a ticket the control room gets assigned to, an xmatters email to their oncall group.
Here is an example:
2020-02-29 00:34:56|SC|SUB:- Alarm:The job JOBS.SC.HIVE.TO.GCS.TRANSFER has failed inside the workflow JOBP.SC.US.REPL.OMS.DC.RCVR.HIVE.TO.GCS.INCR in the Client 'GDTRPRD1-9010' with RunId 0063618537.
All of this is predicated by our usage of APPIDs in all parent JOBPs, via the second name of each is a different assigned application group, so if it is SC, then Supply Chain gets the rules it has set in SNOW. It is all very simple from there as SNOW handles all the on-call assignments and escalations, etc.
KR,
Brian
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Founder and Partner
Data Center Automation Consultants DCAC
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Original Message:
Sent: 02-26-2020 01:09 PM
From: Fitts
Subject: Automic Web Interface 12.0.4 - Service Now
Is anyone automating tickets in Service Now for job aborts or any other use?
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Data Center Operations, Asst. Director
RIT
NY
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