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File Transfer Issue - anyway to compare unix agent version?

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  • 1.  File Transfer Issue - anyway to compare unix agent version?

    Posted 11-13-2019 01:30 PM
    Is there any way to check if unix agent version "12.2.2 HF3" is same as "12.2.2+build.1549050301200"?.

    File transfers are getting stuck in connecting state between win agent (12.2.3+build.1558154957665) and unix agent (12.2.2+build.1549050301200) when we contacted Broadcom got a reply that stated: 

    >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

    This was fixed with the Unix agent 12.2.3 and 12.2.2 HF3.

    Filetransfer on Unix Agent doesn't work if any FileEvent is active.

    A problem has been fixed where Filetransfer on Unix Agent did not work. It remained in connecting status, if a FileEvent was active.

    Components:

    Agent Unix

    Fixed Versions:

    Automation.Engine 12.3.0

    Automation.Engine 12.1.5

    Automation.Engine 12.2.3

    Automation.Engine 12.2.2 HF3

    Please update the Unix agent to the latest version.

    >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

    Tried using https://downloads.automic.com/downloads/component_downloads?selected_tab=&lifecycle_entity_id=1409143059253&component_id=1409143059262&major_version_id=1570601283468%2C1548836251779%2C1569478501890%2C1562666048239%2C1559736669895%2C1540809272555&search=&no-default-values=on&show-files=on&show-patch-descriptions=on but can't see the difference between versions + the release checks web tool but that too didn't provide any info.

    Thanks
    Tony



  • 2.  RE: File Transfer Issue - anyway to compare unix agent version?

    Posted 11-14-2019 03:13 AM
    Hi Tony,

    It is better to open an incident ticket and ask this directly to Broadcom support.
    Most often, documentation from Broadcom are not reliable.


    ------------------------------
    Regards,
    Carlos
    ------------------------------



  • 3.  RE: File Transfer Issue - anyway to compare unix agent version?

    Posted 11-14-2019 12:20 PM
    Hello Carlos,
    Thanks for the reply.
    Tony


  • 4.  RE: File Transfer Issue - anyway to compare unix agent version?
    Best Answer

    Posted 11-14-2019 12:13 PM
    Hi Tony,

    If Broadcom responded that there was an issue which was found and fixed, my assumption would be that the release your 12.2.2* Agent is on is *not* on HF3. ​That said, I don't see 12.2.2 HF3 on the download center, but I do see 12.2.3. Support may be able to help obtain 12.2.2 HF3 as not all of the versions are kept on the download center (usually the most recent of the releases), especially if going to 12.2.3 is not an option for you.

    ------------------------------
    [Sr. Systems Engineer]
    [BECU]
    ------------------------------



  • 5.  RE: File Transfer Issue - anyway to compare unix agent version?

    Posted 11-14-2019 12:20 PM
    Thanks Spencer will contact support.
    Tony