Please anyone in the community ever come across the below error any assistance will be highly appreciated.
I am in the process of upgrading a DUAS node on a development Windows Server via the UVMS using the autopatch feature and update package , but totally baffled by the Install shield error message which returns a ResultCode=0 which means success then later on comes up with the error message "Installshield installation failed".
UVMS version : 6.
DUAS Current version: 6.1.02 64bit
DUAS Upgrade package version : 6.7.41 64bit
OS versions : Microsoft Windows Server 2008 R2 Enterprise 64bit 6.1.7601 Service Pack 1 Build 7601
Microsoft Windows Server 2012 R2 Standard 64bit 6.3.9600 N/A Build 9600
This all seems to be working until it gets caught in a loop and eventually rolls back or restores the version I need to upgrade
****Error seen in maintenance log*****
======================================================================================
ISS silent upgrade logs: [InstallShield Silent] Version=v7.00 File=Log File [ResponseResult] ResultCode=0
======================================================================================
Max loop: stop here!!!
_____________ ERROR ____________________________
"Installshield installation failed"
"Dump of InstallShield installation log"
________________________________________________
======================================================================================
======================================================================================
Dump of log files:
Dump of InstallShield log
======================================================================================
============================= START OF LOGS ==========================================
****FULL maintenance log*****
_____________ STEP _____________________________
"Call uxupdateinit U000000238"
________________________________________________
Package OS: <WINDOWS64>
Package VERSION: <6.7.41>
"Job directory C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\data\exp\upr\U000000238_000 content:"
________________________________________________
Volume in drive C has no label.
Volume Serial Number is 96B1-C2D7
Directory of C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\data\exp\upr\U000000238_000
16/10/2017 13:12 <DIR> .
16/10/2017 13:12 <DIR> ..
16/10/2017 13:12 147,240,920 autopatch.zip
16/10/2017 13:11 9 os.name
16/10/2017 13:11 32 package.key
16/10/2017 13:11 13 package.name
16/10/2017 13:11 32 script.key
16/10/2017 13:11 18 script.name
16/10/2017 13:11 12,829 uniautoupgrade.cmd
16/10/2017 13:11 6 version.name
8 File(s) 147,253,859 bytes
2 Dir(s) 14,457,966,592 bytes free
C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\data\exp\upr\U000000238_000\autopatch.zip
C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\data\exp\upr\U000000238_000\os.name
C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\data\exp\upr\U000000238_000\package.key
C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\data\exp\upr\U000000238_000\package.name
C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\data\exp\upr\U000000238_000\script.key
C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\data\exp\upr\U000000238_000\script.name
C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\data\exp\upr\U000000238_000\uniautoupgrade.cmd
C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\data\exp\upr\U000000238_000\version.name
8 file(s) moved.
----------------------------------------
Start of update procedure
----------------------------------------
16/10/2017
13:12
_____________ STEP _____________________________
"Check arguments"
________________________________________________
_____________ STEP _____________________________
"Check product environment"
________________________________________________
Checking product environment ...
_____________ STEP _____________________________
"Uncompress autopatch zip"
________________________________________________
Archive: autopatch.zip
creating: autopatch/
inflating: autopatch/du_as.exe
inflating: autopatch/du_as_upgrade.iss
inflating: autopatch/sc.exe
inflating: autopatch/unidate.vbs
inflating: autopatch/unims.exe
inflating: autopatch/uniruninstallshield.cmd
inflating: autopatch/universion.exe
inflating: autopatch/uxcheckcompanyservice.exe
inflating: autopatch/uxinsmod.exe
inflating: autopatch/uxsleep.exe
_____________ STEP _____________________________
"Checking installation tools completude"
________________________________________________
_____________ STEP _____________________________
"Checking version"
________________________________________________
Update 6.7.41 can be applied on current version 6.1.02
Update for WINDOWS64 can be applied (current is WINDOWS64)
_____________ STEP _____________________________
"Stop product and user services"
________________________________________________
Instance shutdown procedure
The Univer$e DollarUniverseCOMPANYname_DollarUniverseNODEname_IO_X service is stopping.........
The Univer$e DollarUniverseCOMPANYname_DollarUniverseNODEname_IO_X service was stopped successfully.
Stopping DollarUniverseCOMPANYname_DollarUniverseNODEname_univ_administrator
DollarUniverseCOMPANYname_DollarUniverseNODEname_univ_administrator stopped.
Stopping DollarUniverseCOMPANYname_DollarUniverseNODEname_uni_desktop
DollarUniverseCOMPANYname_DollarUniverseNODEname_uni_desktop stopped.
Stopping DollarUniverseCOMPANYname_DollarUniverseNODEname_univ_$ServiceApp$ service Account
DollarUniverseCOMPANYname_DollarUniverseNODEname_univ_$ServiceApp$ service Account stopped.
Those services (if any) will be started automatically at next start.
The instance DollarUniverseCOMPANYname DollarUniverseNODEname is stopped.
_____________ STEP _____________________________
"Backup product . . . ."
________________________________________________
Variable UNI_AUTOUPD_BCK not found.
du_as backup procedure
Checking available space in current disk partition ...
Disk space checked OK. 354730 KB are needed while 14307500 KB available. Proceeding with backup...
Starting backup with level(s) : full
Backup folder is : C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\backup\autopatch_upgrade_DollarUniverseCOMPANYname_DollarUniverseNODEname_20171016_131243
Root directory is : C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname
Executables directory is : C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\bin
Node name is : DollarUniverseNODEname
Full backup . . .
Packaging backup . . .
Packaging full folder . . .
INFOFILE "C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\backup\autopatch_upgrade_DollarUniverseCOMPANYname_DollarUniverseNODEname_20171016_131243\backup_infos.txt"
#--------------------------------------------------
# End of du_as backup
# Backup folder is C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\backup\autopatch_upgrade_DollarUniverseCOMPANYname_DollarUniverseNODEname_20171016_131243
# -------------------------------------------------
_____________ STEP _____________________________
"Run upgrade product . . . ."
________________________________________________
_____________ STEP _____________________________
"Check arg"
________________________________________________
_____________ STEP _____________________________
"Create template"
________________________________________________
_____________ STEP _____________________________
"Run upgrade . . . ."
________________________________________________
Running du_as upgrade ...
_____________ STEP _____________________________
"Wait upgrade completion . . . ."
________________________________________________
======================================================================================
ISS silent upgrade logs: [InstallShield Silent] Version=v7.00 File=Log File [ResponseResult] ResultCode=0
======================================================================================
Max loop: stop here!!!
_____________ ERROR ____________________________
"Installshield installation failed"
"Dump of InstallShield installation log"
________________________________________________
======================================================================================
======================================================================================
Dump of log files:
Dump of InstallShield log
======================================================================================
============================= START OF LOGS ==========================================
======================================================================================
Logs are only displayed in debug log file.
___________________________ Silent Installation summarize_____________________________
______________________________________________________________________________________
C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\log\maintenance.log
======================================================================================
============================= END OF LOGS ============================================
======================================================================================
Checking for status file:
Key word for success/error:
======================================================================================
======================================================================================
======================================================================================
_____________ ERROR ____________________________
"############################################################"
"Release 6.7.41 installation failed."
"(product restored to previous configuration)"
"############################################################"
________________________________________________
_____________ STEP _____________________________
"Restore product . . . ."
________________________________________________
Upgrade result: 0
du_as restore procedure
du_as : main restore procedure
#--------------------------------------------------
# End of du_as restore.
# -------------------------------------------------
'.exe"' is not recognized as an internal or external command,
operable program or batch file.
"RESTORE SUCCESSFUL"
"Restarting after restore."
________________________________________________
_____________ STEP _____________________________
"Restart product and user services"
________________________________________________
Starting du_as ....
Instance startup procedure
checking version file consistent . . . .
Version file consistent with binary.
Checking data files status . . . .
Data files status ok
Starting users services . . . .
Starting service "DollarUniverseCOMPANYname_DollarUniverseNODEname_univ_administrator"
The Univer$e DollarUniverseCOMPANYname_DollarUniverseNODEname user administrator service is starting.
The Univer$e DollarUniverseCOMPANYname_DollarUniverseNODEname user administrator service was started successfully.
Starting service "DollarUniverseCOMPANYname_DollarUniverseNODEname_uni_desktop"
The Univer$e DollarUniverseCOMPANYname_DollarUniverseNODEname Interactive Desktop service is starting.
The Univer$e DollarUniverseCOMPANYname_DollarUniverseNODEname Interactive Desktop service was started successfully.
Starting service "DollarUniverseCOMPANYname_DollarUniverseNODEname_univ_$ServiceApp$ service Account"
The Univer$e DollarUniverseCOMPANYname_DollarUniverseNODEname user $ServiceApp$ service Account service is starting.
The Univer$e DollarUniverseCOMPANYname_DollarUniverseNODEname user $ServiceApp$ service Account service was started successfully.
Starting instance IO X service . . . .
The Univer$e DollarUniverseCOMPANYname_DollarUniverseNODEname_IO_X service is starting.
The Univer$e DollarUniverseCOMPANYname_DollarUniverseNODEname_IO_X service was started successfully.
The instance DollarUniverseCOMPANYname DollarUniverseNODEname is started.
----------------------------------------
End of update procedure, status 1
----------------------------------------
16/10/2017
13:19
----------------------------------------
Cleaning temporary directory...
----------------------------------------
Deleted file - C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\temp\UJDUAutoPatch_DollarUniverseCOMPANYname_DollarUniverseNODEname_20171016_131215\autopatch.zip
Deleted file - C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\temp\UJDUAutoPatch_DollarUniverseCOMPANYname_DollarUniverseNODEname_20171016_131215\os.name
Deleted file - C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\temp\UJDUAutoPatch_DollarUniverseCOMPANYname_DollarUniverseNODEname_20171016_131215\package.key
Deleted file - C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\temp\UJDUAutoPatch_DollarUniverseCOMPANYname_DollarUniverseNODEname_20171016_131215\package.name
Deleted file - C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\temp\UJDUAutoPatch_DollarUniverseCOMPANYname_DollarUniverseNODEname_20171016_131215\script.key
Deleted file - C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\temp\UJDUAutoPatch_DollarUniverseCOMPANYname_DollarUniverseNODEname_20171016_131215\script.name
Deleted file - C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\temp\UJDUAutoPatch_DollarUniverseCOMPANYname_DollarUniverseNODEname_20171016_131215\uniautoupgrade.cmd
Deleted file - C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\temp\UJDUAutoPatch_DollarUniverseCOMPANYname_DollarUniverseNODEname_20171016_131215\version.name
Deleted file - C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\temp\UJDUAutoPatch_DollarUniverseCOMPANYname_DollarUniverseNODEname_20171016_131215\autopatch\backup_6.7.41.log
Deleted file - C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\temp\UJDUAutoPatch_DollarUniverseCOMPANYname_DollarUniverseNODEname_20171016_131215\autopatch\du_as.exe
Deleted file - C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\temp\UJDUAutoPatch_DollarUniverseCOMPANYname_DollarUniverseNODEname_20171016_131215\autopatch\du_as_6.7.41.log
Deleted file - C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\temp\UJDUAutoPatch_DollarUniverseCOMPANYname_DollarUniverseNODEname_20171016_131215\autopatch\du_as_upgrade.iss
Deleted file - C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\temp\UJDUAutoPatch_DollarUniverseCOMPANYname_DollarUniverseNODEname_20171016_131215\autopatch\DollarUniverseCOMPANYname_DollarUniverseNODEname.iss
Deleted file - C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\temp\UJDUAutoPatch_DollarUniverseCOMPANYname_DollarUniverseNODEname_20171016_131215\autopatch\restore_app.log
Deleted file - C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\temp\UJDUAutoPatch_DollarUniverseCOMPANYname_DollarUniverseNODEname_20171016_131215\autopatch\sc.exe
Deleted file - C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\temp\UJDUAutoPatch_DollarUniverseCOMPANYname_DollarUniverseNODEname_20171016_131215\autopatch\unidate.vbs
Deleted file - C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\temp\UJDUAutoPatch_DollarUniverseCOMPANYname_DollarUniverseNODEname_20171016_131215\autopatch\unims.exe
Deleted file - C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\temp\UJDUAutoPatch_DollarUniverseCOMPANYname_DollarUniverseNODEname_20171016_131215\autopatch\uniruninstallshield.cmd
Deleted file - C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\temp\UJDUAutoPatch_DollarUniverseCOMPANYname_DollarUniverseNODEname_20171016_131215\autopatch\universion.exe
Deleted file - C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\temp\UJDUAutoPatch_DollarUniverseCOMPANYname_DollarUniverseNODEname_20171016_131215\autopatch\upgrade_6.7.41.log
Deleted file - C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\temp\UJDUAutoPatch_DollarUniverseCOMPANYname_DollarUniverseNODEname_20171016_131215\autopatch\uxcheckcompanyservice.exe
Deleted file - C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\temp\UJDUAutoPatch_DollarUniverseCOMPANYname_DollarUniverseNODEname_20171016_131215\autopatch\uxinsmod.exe
Deleted file - C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\temp\UJDUAutoPatch_DollarUniverseCOMPANYname_DollarUniverseNODEname_20171016_131215\autopatch\uxsleep.exe
Deleted file - C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\temp\UJDUAutoPatch_DollarUniverseCOMPANYname_DollarUniverseNODEname_20171016_131215\autopatch\var.txt
Update end procedure
----------------------------------------
Cleaning auto-update Uproc "DUAS-UPDATE-WINDOWS64-6.7.41-WINDOWS64"...
----------------------------------------
Deleted file - C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\data\exp\upr\U000000238.000