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Autopatch Deployment failed with the error "Installshield installation failed" in maintenance log

  • 1.  Autopatch Deployment failed with the error "Installshield installation failed" in maintenance log

    Posted 10-20-2017 07:22 AM

     

     

    Please anyone in the community ever come across the below error any assistance will be highly appreciated. 

     

    I am in the process of upgrading a DUAS node on a development Windows Server via the UVMS using the autopatch feature and update package , but totally baffled by the Install shield error message which returns a ResultCode=0 which means success then later on comes up with the error message "Installshield installation failed".

    UVMS version : 6.

    DUAS Current version: 6.1.02 64bit

    DUAS Upgrade package version : 6.7.41 64bit

    OS versions : Microsoft Windows Server 2008 R2 Enterprise 64bit 6.1.7601 Service Pack 1 Build 7601
    Microsoft Windows Server 2012 R2 Standard 64bit 6.3.9600 N/A Build 9600


     

     

    This all seems to be working until it gets caught in a loop and eventually rolls back or restores the version I need to upgrade

     

    ****Error seen in maintenance log*****

    ======================================================================================
    ISS silent upgrade logs: [InstallShield Silent] Version=v7.00 File=Log File [ResponseResult] ResultCode=0
    ======================================================================================
    Max loop: stop here!!!
    _____________ ERROR ____________________________
    "Installshield installation failed"
    "Dump of InstallShield installation log"
    ________________________________________________
    ======================================================================================
    ======================================================================================
    Dump of log files:
    Dump of InstallShield log
    ======================================================================================
    ============================= START OF LOGS ==========================================

     

     

    ****FULL maintenance log*****

     

    _____________ STEP _____________________________
    "Call uxupdateinit U000000238"
    ________________________________________________
    Package OS: <WINDOWS64>
    Package VERSION: <6.7.41>
    "Job directory C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\data\exp\upr\U000000238_000 content:"
    ________________________________________________
    Volume in drive C has no label.
    Volume Serial Number is 96B1-C2D7
    Directory of C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\data\exp\upr\U000000238_000
    16/10/2017  13:12    <DIR>          .
    16/10/2017  13:12    <DIR>          ..
    16/10/2017  13:12       147,240,920 autopatch.zip
    16/10/2017  13:11                 9 os.name
    16/10/2017  13:11                32 package.key
    16/10/2017  13:11                13 package.name
    16/10/2017  13:11                32 script.key
    16/10/2017  13:11                18 script.name
    16/10/2017  13:11            12,829 uniautoupgrade.cmd
    16/10/2017  13:11                 6 version.name
    8 File(s)    147,253,859 bytes
    2 Dir(s)  14,457,966,592 bytes free
    C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\data\exp\upr\U000000238_000\autopatch.zip
    C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\data\exp\upr\U000000238_000\os.name
    C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\data\exp\upr\U000000238_000\package.key
    C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\data\exp\upr\U000000238_000\package.name
    C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\data\exp\upr\U000000238_000\script.key
    C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\data\exp\upr\U000000238_000\script.name
    C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\data\exp\upr\U000000238_000\uniautoupgrade.cmd
    C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\data\exp\upr\U000000238_000\version.name
    8 file(s) moved.
    ----------------------------------------
    Start of update procedure
    ----------------------------------------
    16/10/2017
    13:12
    _____________ STEP _____________________________
    "Check arguments"
    ________________________________________________
    _____________ STEP _____________________________
    "Check product environment"
    ________________________________________________
    Checking product environment ...
    _____________ STEP _____________________________
    "Uncompress autopatch zip"
    ________________________________________________
    Archive:  autopatch.zip
    creating: autopatch/
    inflating: autopatch/du_as.exe
    inflating: autopatch/du_as_upgrade.iss
    inflating: autopatch/sc.exe
    inflating: autopatch/unidate.vbs
    inflating: autopatch/unims.exe
    inflating: autopatch/uniruninstallshield.cmd
    inflating: autopatch/universion.exe
    inflating: autopatch/uxcheckcompanyservice.exe
    inflating: autopatch/uxinsmod.exe
    inflating: autopatch/uxsleep.exe
    _____________ STEP _____________________________
    "Checking installation tools completude"
    ________________________________________________
    _____________ STEP _____________________________
    "Checking version"
    ________________________________________________
    Update 6.7.41 can be applied on current version 6.1.02
    Update for WINDOWS64 can be applied (current is WINDOWS64)
    _____________ STEP _____________________________
    "Stop product and user services"
    ________________________________________________
    Instance shutdown procedure
    The Univer$e DollarUniverseCOMPANYname_DollarUniverseNODEname_IO_X service is stopping.........
    The Univer$e DollarUniverseCOMPANYname_DollarUniverseNODEname_IO_X service was stopped successfully.
    Stopping DollarUniverseCOMPANYname_DollarUniverseNODEname_univ_administrator
    DollarUniverseCOMPANYname_DollarUniverseNODEname_univ_administrator stopped.
    Stopping DollarUniverseCOMPANYname_DollarUniverseNODEname_uni_desktop
    DollarUniverseCOMPANYname_DollarUniverseNODEname_uni_desktop stopped.
    Stopping DollarUniverseCOMPANYname_DollarUniverseNODEname_univ_$ServiceApp$ service Account
    DollarUniverseCOMPANYname_DollarUniverseNODEname_univ_$ServiceApp$ service Account stopped.
    Those services (if any) will be started automatically at next start.
    The instance DollarUniverseCOMPANYname DollarUniverseNODEname is stopped.
    _____________ STEP _____________________________
    "Backup product . . . ."
    ________________________________________________
    Variable UNI_AUTOUPD_BCK not found.
    du_as backup procedure
    Checking available space in current disk partition ...
    Disk space checked OK. 354730 KB are needed while 14307500 KB available. Proceeding with backup...
    Starting backup with level(s) : full
    Backup folder is              : C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\backup\autopatch_upgrade_DollarUniverseCOMPANYname_DollarUniverseNODEname_20171016_131243
    Root directory is             : C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname
    Executables directory is      : C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\bin
    Node name is                  : DollarUniverseNODEname
    Full backup . . .
    Packaging backup . . .
    Packaging full folder . . .
    INFOFILE "C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\backup\autopatch_upgrade_DollarUniverseCOMPANYname_DollarUniverseNODEname_20171016_131243\backup_infos.txt"
    #--------------------------------------------------
    # End of du_as backup
    # Backup folder is C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\backup\autopatch_upgrade_DollarUniverseCOMPANYname_DollarUniverseNODEname_20171016_131243
    # -------------------------------------------------
    _____________ STEP _____________________________
    "Run upgrade product . . . ."
    ________________________________________________
    _____________ STEP _____________________________
    "Check arg"
    ________________________________________________
    _____________ STEP _____________________________
    "Create template"
    ________________________________________________
    _____________ STEP _____________________________
    "Run upgrade . . . ."
    ________________________________________________
    Running du_as upgrade ...
    _____________ STEP _____________________________
    "Wait upgrade completion . . . ."
    ________________________________________________
    ======================================================================================
    ISS silent upgrade logs: [InstallShield Silent] Version=v7.00 File=Log File [ResponseResult] ResultCode=0
    ======================================================================================
    Max loop: stop here!!!
    _____________ ERROR ____________________________
    "Installshield installation failed"
    "Dump of InstallShield installation log"
    ________________________________________________
    ======================================================================================
    ======================================================================================
    Dump of log files:
    Dump of InstallShield log
    ======================================================================================
    ============================= START OF LOGS ==========================================
    ======================================================================================
    Logs are only displayed in debug log file.
    ___________________________ Silent Installation summarize_____________________________
    ______________________________________________________________________________________
    C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\log\maintenance.log
    ======================================================================================
    ============================= END OF LOGS ============================================
    ======================================================================================
    Checking for status file:
    Key word for success/error:
    ======================================================================================
    ======================================================================================
    ======================================================================================
    _____________ ERROR ____________________________
    "############################################################"
    "Release 6.7.41 installation failed."
    "(product restored to previous configuration)"
    "############################################################"
    ________________________________________________
    _____________ STEP _____________________________
    "Restore product . . . ."
    ________________________________________________
    Upgrade result: 0
    du_as restore procedure
    du_as : main restore procedure
    #--------------------------------------------------
    # End of du_as restore.
    # -------------------------------------------------
    '.exe"' is not recognized as an internal or external command,
    operable program or batch file.
    "RESTORE SUCCESSFUL"
    "Restarting after restore."
    ________________________________________________
    _____________ STEP _____________________________
    "Restart product and user services"
    ________________________________________________
    Starting du_as ....
    Instance startup procedure
    checking version file consistent . . . .
    Version file consistent with binary.
    Checking data files status . . . .
    Data files status ok
    Starting users services . . . .
    Starting service "DollarUniverseCOMPANYname_DollarUniverseNODEname_univ_administrator"
    The Univer$e DollarUniverseCOMPANYname_DollarUniverseNODEname user administrator service is starting.
    The Univer$e DollarUniverseCOMPANYname_DollarUniverseNODEname user administrator service was started successfully.
    Starting service "DollarUniverseCOMPANYname_DollarUniverseNODEname_uni_desktop"
    The Univer$e DollarUniverseCOMPANYname_DollarUniverseNODEname Interactive Desktop service is starting.
    The Univer$e DollarUniverseCOMPANYname_DollarUniverseNODEname Interactive Desktop service was started successfully.
    Starting service "DollarUniverseCOMPANYname_DollarUniverseNODEname_univ_$ServiceApp$ service Account"
    The Univer$e DollarUniverseCOMPANYname_DollarUniverseNODEname user $ServiceApp$ service Account service is starting.
    The Univer$e DollarUniverseCOMPANYname_DollarUniverseNODEname user $ServiceApp$ service Account service was started successfully.
    Starting instance IO X service . . . .
    The Univer$e DollarUniverseCOMPANYname_DollarUniverseNODEname_IO_X service is starting.
    The Univer$e DollarUniverseCOMPANYname_DollarUniverseNODEname_IO_X service was started successfully.
    The instance DollarUniverseCOMPANYname DollarUniverseNODEname is started.
    ----------------------------------------
    End of update procedure, status 1
    ----------------------------------------
    16/10/2017
    13:19
    ----------------------------------------
    Cleaning temporary directory...
    ----------------------------------------
    Deleted file - C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\temp\UJDUAutoPatch_DollarUniverseCOMPANYname_DollarUniverseNODEname_20171016_131215\autopatch.zip
    Deleted file - C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\temp\UJDUAutoPatch_DollarUniverseCOMPANYname_DollarUniverseNODEname_20171016_131215\os.name
    Deleted file - C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\temp\UJDUAutoPatch_DollarUniverseCOMPANYname_DollarUniverseNODEname_20171016_131215\package.key
    Deleted file - C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\temp\UJDUAutoPatch_DollarUniverseCOMPANYname_DollarUniverseNODEname_20171016_131215\package.name
    Deleted file - C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\temp\UJDUAutoPatch_DollarUniverseCOMPANYname_DollarUniverseNODEname_20171016_131215\script.key
    Deleted file - C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\temp\UJDUAutoPatch_DollarUniverseCOMPANYname_DollarUniverseNODEname_20171016_131215\script.name
    Deleted file - C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\temp\UJDUAutoPatch_DollarUniverseCOMPANYname_DollarUniverseNODEname_20171016_131215\uniautoupgrade.cmd
    Deleted file - C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\temp\UJDUAutoPatch_DollarUniverseCOMPANYname_DollarUniverseNODEname_20171016_131215\version.name
    Deleted file - C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\temp\UJDUAutoPatch_DollarUniverseCOMPANYname_DollarUniverseNODEname_20171016_131215\autopatch\backup_6.7.41.log
    Deleted file - C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\temp\UJDUAutoPatch_DollarUniverseCOMPANYname_DollarUniverseNODEname_20171016_131215\autopatch\du_as.exe
    Deleted file - C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\temp\UJDUAutoPatch_DollarUniverseCOMPANYname_DollarUniverseNODEname_20171016_131215\autopatch\du_as_6.7.41.log
    Deleted file - C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\temp\UJDUAutoPatch_DollarUniverseCOMPANYname_DollarUniverseNODEname_20171016_131215\autopatch\du_as_upgrade.iss
    Deleted file - C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\temp\UJDUAutoPatch_DollarUniverseCOMPANYname_DollarUniverseNODEname_20171016_131215\autopatch\DollarUniverseCOMPANYname_DollarUniverseNODEname.iss
    Deleted file - C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\temp\UJDUAutoPatch_DollarUniverseCOMPANYname_DollarUniverseNODEname_20171016_131215\autopatch\restore_app.log
    Deleted file - C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\temp\UJDUAutoPatch_DollarUniverseCOMPANYname_DollarUniverseNODEname_20171016_131215\autopatch\sc.exe
    Deleted file - C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\temp\UJDUAutoPatch_DollarUniverseCOMPANYname_DollarUniverseNODEname_20171016_131215\autopatch\unidate.vbs
    Deleted file - C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\temp\UJDUAutoPatch_DollarUniverseCOMPANYname_DollarUniverseNODEname_20171016_131215\autopatch\unims.exe
    Deleted file - C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\temp\UJDUAutoPatch_DollarUniverseCOMPANYname_DollarUniverseNODEname_20171016_131215\autopatch\uniruninstallshield.cmd
    Deleted file - C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\temp\UJDUAutoPatch_DollarUniverseCOMPANYname_DollarUniverseNODEname_20171016_131215\autopatch\universion.exe
    Deleted file - C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\temp\UJDUAutoPatch_DollarUniverseCOMPANYname_DollarUniverseNODEname_20171016_131215\autopatch\upgrade_6.7.41.log
    Deleted file - C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\temp\UJDUAutoPatch_DollarUniverseCOMPANYname_DollarUniverseNODEname_20171016_131215\autopatch\uxcheckcompanyservice.exe
    Deleted file - C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\temp\UJDUAutoPatch_DollarUniverseCOMPANYname_DollarUniverseNODEname_20171016_131215\autopatch\uxinsmod.exe
    Deleted file - C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\temp\UJDUAutoPatch_DollarUniverseCOMPANYname_DollarUniverseNODEname_20171016_131215\autopatch\uxsleep.exe
    Deleted file - C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\temp\UJDUAutoPatch_DollarUniverseCOMPANYname_DollarUniverseNODEname_20171016_131215\autopatch\var.txt
    Update end procedure
    ----------------------------------------
    Cleaning auto-update Uproc "DUAS-UPDATE-WINDOWS64-6.7.41-WINDOWS64"...
    ----------------------------------------
    Deleted file - C:\Program Files (x86)\ORSYP\DUAS\DollarUniverseCOMPANYname_DollarUniverseNODEname\data\exp\upr\U000000238.000



  • 2.  Autopatch Deployment failed with the error "Installshield installation failed" in maintenance log

    Posted 10-24-2017 11:57 AM
    Hello Godwin_Akpele_9894

    It appears you are trying to upgrade from version 6.1.02 directly to 6.7.41. Unfortunately, this is not an approved upgrade path. It is documented in the Release Notes for this version:

    "The upgrade from DUAS v6.x.xx to v6.7.01 is possible only from a v6.3.41 or higher version. For other configuration, the usage of an intermediate version prior to 6.7.01 is necessary."

    Taken from section 1.2 of the Release Notes document, also available online here:
    https://docs.automic.com/documentation/webhelp/english/ALL/components/DU_AS/latest/%20%20Dollar%20Universe%20Guides/help.htm#WLA_rln_en/Update%20Notes.htm%3FTocPath%3DDollar%2520Universe%2520Release%2520Notes%7CVersion%25206.8%7C_____2

    Since this is a technical issue, if upgrading to 6.3.41 before upgrading to 6.7.41 does not address your issue, I'd recommend opening an incident with Automic Support (support.automic.com). 

    Thank you!

    Domenico