Operations staff coverage question (outsourcing?)

[Pete Wirfs]

We are a small shop and our batch work is usually done before midnight.  We have an off-shift operator that works a few hours a night to monitor UC4 and assist with (infrequent) recoveries.  When that operator has a planned absence, we can ask a daytime operator to fill in.  But we are concerned about what we would do if we unexpectedly lost this person.

Does anyone outsource this type of work?  How well does it work for you?

[Anon Anon]

Hello Mr.Wirfs,

This Raj and I am with Robert Bosch India.
We do offer 24/7 operations support  on Automic (UC4) Scheduling and Monitoring services
We could support you on the requirement for UC4 monitoring in a outsourced model
You can reach me @ [phone] or send me an email to [e-mail] with your contact details

[Pete Wirfs]

Thank you for your information.  I have sent it to my superiors for consideration.  We have not decided if we are going to take this approach.  Pete

[Kayley Cunningham]

Hi Mr. Wirfs,

Do you have any updates in this? Modern day businesses like OBP BPO provider operates with a workforce made up of a mix of full time, part time, contractor and casual employees and when that operator has a planned absence, they are requiring daytime operator to fill in. Unplanned absences often necessitate the hiring of temporary employees at a higher hourly cost while still providing benefits to the absent employee.