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Automic Application Manager Client Call

EdwardKnowles609434

EdwardKnowles609434Sep 09, 2016 05:13 PM

Clifford Dawkins

Clifford DawkinsJun 10, 2019 01:16 PM

Clifford Dawkins

Clifford DawkinsJun 10, 2019 01:17 PM

  • 1.  Automic Application Manager Client Call

    Posted Sep 09, 2016 05:04 PM


    We are attempting to revitalize the Automic DNA client call on a quarterly basis.  Please reply if you would like to attend or pass this on to others whom may be interested as well.

     

     

    *Please forward this invite on to any colleagues who might want to attend

    Please dial in using the numbers below

    · Call-in toll-free number (US/Canada):  1-855-299-5224
    · Participant Access Code:   21865955#


    Products Discussed:     

    ·Automic Application Manager and DNA
    ·Automic ONE Automation,  v9
    ·Other Automic products


    Standing Agenda:

    · Welcome / Attendance (if you are able to join please emailkellie.brown@dfcufinancial.comwho keeps the attendee list)
    · Date of next Technical Users Group call
    · Guest Speakers (Please send me ideas on who you would like to be guest speakers, or if you would like to volunteer to speak on a particular topic)
    · Things you are working on in that you may need help with from the group. 
    · Cool things you have done or are planning to do with Automic Products that integrate with DNA.
    · Upgrade plans/Path (8.X, 9.x).  Share upgrade tips, tricks, “gotchas”, Java concerns
    · Issues / kudos with Automic support or other areas within Automic and/or with Fiserv support for Automic products.
    · Other misc. topics / Open Discussion (Please send me your topic ideas as you think if them so that I can incorporate them into this meeting)

     
    Notes:

    ·This is a group for you.  FULL participation is encouraged and appreciated! Please come prepared with topics of discussion to get the most out of these calls.

     
    Kellie Brown |kellie.brown@dfcufinancial.com
    Clifford Dawkins |clifford@scscu.com
    Fiserv / Automic Monthly Technical Users Group Co-Chairs

     

     

     

     



  • 2.  Automic Application Manager Client Call

    Posted Sep 09, 2016 05:13 PM
    What date and time is this call happening on?

    Ed Knowles


  • 3.  Automic Application Manager Client Call

    Posted Sep 12, 2016 09:38 AM
    Can someone tell me what DNA stands for? Is the call ONLY for Automic products that integrate with DNA? Thanks!


  • 4.  Automic Application Manager Client Call
    Best Answer

    Posted Sep 23, 2016 04:39 PM
    Greetings,

    I just wanted to post the minutes of the 09-21-2016 Automic call. I will also do
    my best to provide notification on the next scheduled call to be in December
    of this year.   



    - Introduction of host and guest resources

    - Recap of client call structure; currently 30 minutes per quarter;
      Automic willing supply resources relevant to discussion; resources
      from Automic marketing and development on call today

    - User conference, Automic World, upcoming the end of October in
      Orlando, FL; Added Fiserv/DNA track to conference and still
      taking submitals for presentations; "DNA20" is discount code
      for Fiserv/DNA customers for the conference registration; will
      have DNA round-table discussion as well

    - Status updated on support for Application Manager product provided; no plans are            pending regarding "end of life" support for AM and product; Automic still committed
      to providing and supporting Application Manager for DNA clients;
      current/latest AM release is 9.1.0; support site also planning to post Life Cycle information   on the AM product so customer will know when the next releases will be available; 
      plan is to have 6 month release cadence for service packs and 18 month release   
      cadence for minor releases.

    - Application Manager follows the Automic standard naming convention whereas
      the current 9.1.0 AM means 9(Major).1(Minor).0(Service Pack Number)

    - End of Maintenance(service packs and bug fixes) period is approaching for AM 8
      for March of 2017; Automic generally supports products an additional year after
      the End of Maintenance so support for AM 8 Major would be Mach of 2018

    - Automic does encourage suggestions for minor release via the   
      http://ideas.automic.com/ site; please use it

    - Fiserv DNA client whom license Automic through Fiserv versus directly from
      Automic can still go to Automic Community portal to see when updates are 
      available

    - Q&A question on support for different versions of Java addressed in Q&A; 
      AM 8 & 9 does support Java 1.6 thru Java 1.8

    - Q&A question on AM External References in Application Manager resolved with 
      on call Automic Resources

    - Will attempt to make Automic Client support available on upcoming calls as well
      to assist with other Q&A questions that arise on future calls

    - Q&A question regarding query to retrieve available subar values taken; directed to 
      Object Admin > Reports in AM by panel



  • 5.  Automic Application Manager Client Call

    Posted Sep 23, 2016 04:55 PM
    Clifford,    Can you tell me what a “DNA Client” is?  Thanks!!    Ed. Ed Knowles, Assistant Director                          Email: eknowle@siue.edu Production Control & Enterprise Reporting               Phone: (618) 650-3813 Information Technology Services (ITS) Southern Illinois University Edwardsville (SIUE) ==============================  Quotable Quote  =============================== "Laws to suppress tend to strengthen what they would prohibit.  This is the fine point on which all the legal professions of history have based their job security."  Bene Gesserit Coda  -- Chapterhouse Dune -- Frank Herbert From: Clifford Dawkins [mailto:automicsoftware+d7251-s5019921@email.vanillaforums.com] Sent: Friday, September 23, 2016 3:39 PM To: Knowles, Edward Subject: Re: [Automic Community] Automic Application Manager Client Call [Automic Community] ________________________________ Clifford Dawkins commented on Automic Application Manager Client Call Greetings, I just wanted to post the minutes of the 09-21-2016 Automic call. I will also do my best to provide notification on the next scheduled call to be in December of this year. - Introduction of host and guest resources - Recap of client call structure; currently 30 minutes per quarter;   Automic willing supply resources relevant to discussion; resources   from Automic marketing and development on call today - User conference, Automic World, upcoming the end of October in   Orlando, FL; Added Fiserv/DNA track to conference and still   taking submitals for presentations; "DNA20" is discount code   for Fiserv/DNA customers for the conference registration; will   have DNA round-table discussion as well - Future of Application Manager product provided; no plans are pending   regarding "end of life" support for AM and product; Automic still committed   to providing and supporting Application Manager for DNA clients;   current/latest AM release is 9.1.0; support site also planning to post Life Cycle information on the   AM product so customer will know when the next releases will be available;   plan is to have 6 month release cadence for service packs and 18 month release   cadence for minor releases. - Application Manager follows the Automic standard naming convention whereas   the current 9.1.0 AM means 9(Major).1(Minor).0(Service Pack Number) - End of Maintenance(service packs and bug fixes) period is approaching for AM 8   for March of 2017; Automic generally supports products an additional year after   the End of Maintenance so support for AM 8 Major would be Mach of 2018 - Automic does encourage suggestions for minor release via the   http://ideas.automic.com/ site; please use it - Fiserv DNA client whom license Automic through Fiserv versus directly from   Automic can still go to Automic Community portal to see when updates are   available - Q&A question on support for different versions of Java addressed in Q&A;   AM 8 & 9 does support Java 1.6 thru Java 1.8 - Q&A question on AM External References in Application Manager resolved with   on call Automic Resources - Will attempt to make Automic Client support available on upcoming calls as well   to assist with other Q&A questions that arise on future calls - Q&A question regarding query to retrieve available subar values taken; directed to   Object Admin > Reports in AM by panel


  • 6.  Automic Application Manager Client Call

    Posted Sep 23, 2016 05:03 PM
    "DNA Clients" are Automic customers whom specifically purchased the Application Manager solution for the Fiserv DNA Core Banking system that allows scheduling/automation of jobs that were run manually.


  • 7.  Automic Application Manager Client Call

    Posted Sep 23, 2016 05:07 PM
    Thanks Clifford!!  What about Banner clients?  Is Automic still trying to get them to convert to AE? Ed. Ed Knowles, Assistant Director                          Email: eknowle@siue.edu Production Control & Enterprise Reporting               Phone: (618) 650-3813 Information Technology Services (ITS) Southern Illinois University Edwardsville (SIUE) ==============================  Quotable Quote  =============================== "Laws to suppress tend to strengthen what they would prohibit.  This is the fine point on which all the legal professions of history have based their job security."  Bene Gesserit Coda  -- Chapterhouse Dune -- Frank Herbert From: Clifford Dawkins [mailto:automicsoftware+d7251-s5019921@email.vanillaforums.com] Sent: Friday, September 23, 2016 4:03 PM To: Knowles, Edward Subject: Re: [Automic Community] Automic Application Manager Client Call [Automic Community]<https></https> ________________________________ Clifford Dawkins commented on Automic Application Manager Client Call "DNA Clients" are Automic customers whom specifically purchased the Application Manager solution for the Fiserv DNA Core Banking system that allows scheduling/automation of jobs that were run manually.


  • 8.  Automic Application Manager Client Call

    Posted Dec 13, 2016 04:09 PM
    Ed, Sorry for the delayed response.  I attended Automic Conference in Orlando and there was much discussion about this topic and the support the company would allocate to the AM platform.  Automic basically issued a blank statement that there are no plans to stop supporting AM platform.  There are a lot of AM DNA clients and even more AM Banner clients as I discovered from the conference so I think we are "good" on that.  I think we collectively need to remain vigilant about ensuring there is proficient support and the AM platform remains stable and viable for both Automic and clients like us..   Thank you.


  • 9.  Automic Application Manager Client Call

    Posted Dec 13, 2016 04:11 PM
    My apologies for the late posting of the planned conference call on tomorrow at 3pm EST. I am posting the standard agenda we have but please feel free to join us. Please dial in using the numbers below • Call-in toll-free number (US/Canada):  1-855-299-5224 •Participant Access Code:   21865955# Products Discussed:      •Automic Application Manager and DNA •Automic ONE Automation,  v9 •Other Automic products Standing Agenda: •Welcome / Attendance (if you are able to join please email kellie.brown@dfcufinancial.com who keeps the attendee list) •Date of next Technical Users Group call •Guest Speakers (Please send me ideas on who you would like to be guest speakers, or if you would like to volunteer to speak on a particular topic) •Things you are working on in that you may need help with from the group.  •Cool things you have done or are planning to do with Automic Products that integrate with DNA. •Upgrade plans/Path (8.X, 9.x).  Share upgrade tips, tricks, “gotchas”, Java concerns •Issues / kudos with Automic support or other areas within Automic and/or with Fiserv support for Automic products. •Other misc. topics / Open Discussion (Please send me your topic ideas as you think if them so that I can incorporate them into this meeting) Notes: •This is a group for you.  FULL participation is encouraged and appreciated! Please come prepared with topics of discussion to get the most out of these calls. Kellie Brown | kellie.brown@dfcufinancial.com Clifford Dawkins | clifford@scscu.com Fiserv / Automic Monthly Technical Users Group Co-Chairs


  • 10.  Automic Application Manager Client Call

    Posted Dec 13, 2016 04:46 PM
    Clifford, Thanks for your response!!  I also attended the Automic Conference in Orlando and I agree with your assessment and recommendation, particularily now that CA Technologies is acquiring Automic by the end of Q1 2017.  Based on their announcement, it would seem that they are more interested in the One Automation Suite (AWA, ARA, and ASO). Ed.


  • 11.  Automic Application Manager Client Call

    Posted Dec 15, 2016 06:25 PM
    Automic/Fiserv Technical User Group Call 12/14/2016 @ 15:00– 15:30 EDT Facilitator: Kellie Brown/DFCU Financial Facilitator: Clifford Dawkins/SC State Federal Credit Union (SCU) 1.     Meeting called to order by Kellie of DFCU @  15:03 EDT 2.     Introductions of organizers and resources on the call a.     Kristen Walker, Engineering Manager/Automic b.     David Schitter, Account Manager/Automic c.     Souny Barati, Senior Consultant/ Automic 3.     Discussed the 2016 Automic World conference in Orlando, FL a.     Conference provide a specific DNA integration track which went well and was well attended; one DNA track covered different add-ons such as their email agent that can start a subsequent job in AM b.     Automic still lobbying for customer presenters for upcoming conferences to share how other institutions utilize AM; Automic willing to pick conference registration fee for selected presenters c.     Automic emphatically proclaimed that are no plans to de-support the AM product 4.     Automic Community post has an article that explains how institutions can change the AM interface color scheme so persons would not confuse their production versus non-production environments. a.     Article URL: https://automic.force.com/support/apex/CommunityArticleDetail?id=kA4b0000000k9iTCAQ 5.     CA Technologies acquires Automic a.     Acquisition announcement came out on 12-01-2016 b.     Both sides unanimously approved c.     For more details please go to www.ca.com/automic d.     No major changes anticipated with AM product as a result of the acquisition 6.     Automic announced one day virtual AM Basic Operations and Development training a.     Training scheduled for Monday, January 30, 2017 b.     URL To Training: http://automic.com/content/am-basic-operations-and-development c.     URL of syllabus: http://automic.com/sites/default/files/sites/default/files/uploads/Applications_Manage_%20Basic_Operations_and_Development.pdf 7.     Q&A questions and other ideas shared on call: a.     Discussed various methods to possibly automate payroll processing using AM b.     Shared how to dynamically set environment/library settings to point the latest DNA release c.     Shared how to reduce number of calendars maintained by using scheduling conditions more effectively d.     Discussed how multiple versions of Java can be installed on Automic server but should designate specific installation you would want AM to utilize


  • 12.  Automic Application Manager Client Call

    Posted Mar 24, 2017 12:49 PM

    /Fiserv Technical User Group Call
    03/15/2017 @ 15:00– 15:30 EDT
    Facilitator: Kellie Brown/DFCU Financial
    Co-Facilitator: Clifford Dawkins/SC State Federal Credit Union (SCU)

    1.      Meeting called to order by Kellie of DFCU @  15:02 EDT

    2.      Introductions of organizers and resources on the call

    •       Kristen Walker, Engineering Manager/Automic
    •       David Schitter, Account Manager/Automic

    3.      CA Technologies acquires Automic

    •       Acquisition announcement came out on 12-01-2016
    •       Acquisition became official on 01-19-2017
    •       CA Technologies, like Automic, is a firm believer in the critical role of application workload automation, release automation, and service orchestration
    •       Acquisition is expected to be mutually beneficial to Automic and all its clients
    •       For more details please go to www.ca.com/automic

    4.      End Of Maintenance V8.0

    •       Automic  will see if another email blast can be sent reiterating the end of support forthcoming for AM V8.0 on 03-31-2017
    •       End of Maintenance simply means no more service packs will be generated; support for AM V8.0 continues until 03-31-2018
    •       https://downloads.automic.com/downloads/component_support_lifecycle is the URL to view the Component Support Lifecycle of all Automic products

    5.      V9.1 Release Updates Scheduled

    •       V9.1.2 release will be available soon to AM clients
    •       Has quite few number of requested fixes
    •       V9.2 is currently scheduled to be available to AM clients in July 2017; this is considered to be a minor release that does have some enhancements so look for release notes for more details
    •       Automic has an “enhancement process” available that was discussed
    •       Some callers whom purchased Automic licensure via Fiserv mentioned they were not aware how to get notifications about upcoming releases; group directed back to Automic Community portal to stay abreast with available and upcoming Application Manager Releases.
    •        Automic indicated they will check with Fiserv to see if Fiserv is sending out any notifications about AM releases to their clients whom purchased Automic licensure from them
    •       V9.1.2 naming convention explained
               i.     The final digit (..2 in this case) increments the service pack
               ii.     The middle digit (..1 in this case) increment indicates a minor release with minor changes only
               iii.     The first digit (…9 in this case) increments indicate it is a major release as in the move from V8 to V9

    6.      Version of Apache Shipped Is “Dated”

    •       Apache version released with AM install is older
    •       IIS is also another web server clients could use but no documentation available on how to convert. 
    •       Callers encouraged to use Automic DNA Community support to get details on updating Java or Apache
    •       Clients have in fact replaced the version of Apache that come with the AM installation with version 2 of Apache and some have set up IIS as well
    •       Using FISERV/DNA Automic Portal and Automic Community AM Portal
    •       Would like to see if group had preference over either.
    •       Reference made to the different logins necessary to get to Automic Community Application Manager portal

    8.      Q&A question portion concluded the meeting.

     

    9.      Next scheduled call is 06-21-2017 at 15:30 EDT



  • 13.  Automic Application Manager Client Call

    Posted Jun 29, 2017 09:17 PM

    /Fiserv Technical User Group Call

    06/21/2017 @ 15:00– 15:30 EDT

    Facilitator: Kellie Brown/DFCU Financial

    Co-Facilitator: Clifford Dawkins/SC State Federal Credit Union (SCU)

     

    1. Meeting called to order by Kellie ofDFCU@  15:02 EDT

       

    2. Introductions of organizers and resources on the call

      1. Christopher Thomas, Automic Support

      2. Kristen Walker, Engineering Manager

      3. David Schitter, Account Manager/Automic

      4. Colleen Mage, Automic Regional Marketing Coordinator

         

    3. David Schitter announces one day virtual training for Application Manager to occur on Monday, 07-24-2017

      1. Course is designed for those new to AM and need to learn how to use the GUI in their daily processing.

      2. Course will also introduce how to create jobs, schedule process flows, and begin working with substitution variables

      3. For more specifics about the course and how to enroll, please visit this URL,https://automic.com/applications-manager-courses, on the Automic support site

      4. The virtual training sessions are a recent offering from Automic which has received great support and feedback from clients thus far

         

    4. JAVA Certificate Expiration Issue covered by Christopher Thomas

      1. Current workaround URL is:https://community.automic.com/discussion/9859/java-certificate-expired-2017-workaround; this corrects any Java version of 1.7.0_51 or higher, since JAVA has increased their security, AM would not let you connect to an expired certificate

      2. If you were on AM and not running one of the latest revisions like v9.1.3 on 06-09-2017, then it was possible your GUI would not start because the Java certificate expired

      3. Java certificates typically renew every two years so the one in AM release v9.1.3 is good till about the same time frame for 2019

      4. Automic indicated they announced the issue about a month ago, on their community support pages; however, the consensus of the caller’s preference such an important notification be provided much earlier

      5. Automic fully agrees there needs to be more proactive in notifying clients across multiple venues such as the Community Support site as well as email notifications and other venues

      6. The specific URL for AM updates areHERE

         

    5.  Kristen Walker and Mark Sniggler speak about the Automic DNA Roadmap

      1. Hotfixes and Patches will be released on an as needed bases

      2. Service Packs will be release every six months and “will” always be accumulative

      3. Regular Releases will be released every 18 months; 9.2 slated to be release in July 2017; no specific date provided yet but it will include some significant enhancements to the product

     

    1. Colleen Mage talks about CA World conference

      1. Will be in Las Vegas, NV; 11-13-2017 – 11-17-2017; formerly the Automic World conference

      2. URL to event ishttps://www.ca.com/us/caworld.html

      3. Mentioned there are speaker presentation slots still available for those interested

         

    2. Q&A question portion concluded the meeting.

       

    3. Next scheduled call is 09-20-2017 at 15:30 EDT



  • 14.  Automic Application Manager Client Call

    Posted Sep 20, 2017 09:34 AM

    Just a reminder today we have our quarterly conference call of AM users of the DNA integration at 15:30 eastern time

    - Call in number US/Canada : 1-855-299-5224

    - Participant Access Code:       21865955



  • 15.  Automic Application Manager Client Call

    Posted Sep 25, 2017 01:25 PM

    Fiserv Technical User Group Call

    09/20/2017 @ 15:00– 15:30 EDT

    Facilitator: Kellie Brown/DFCU Financial

    Co-Facilitator: Clifford Dawkins/SC State Federal Credit Union (SCU)

     

     

    1. Meeting called to order by Kellie of DFCU @  15:33 EDT

    2. Introductions of organizers and resources on the call
     a. Ray Dooley, Automic Support
     b. Kristen Walker, Automic Engineering Manager
     c. David Schitter, Automic Sr.Account Manager
     d. Elease, Automic Support
     e. Ben Casell, Automic Support


    3. Discussion of the CA World Conference for 2017
     a. Early bird registration ended on 09-22-2017
     b. Conference will be in Las Vegas, NV
     c. Preconference training offered "before" conference at additional cost for interested AM clients; final pricing dependent upon any training you may opt to partake
     d. Conference will offer a "Genuis Bar" where you get one-on-one consulting from the Automic support team
     e. There will also be an "Automation Theater" featured as part of the conference
     f. There are Application Manager tracks offered during conference for Banner clients that would also possibly benefit clients using the DNA integration
     g. Within the “Banner track”, will discuss how customer service will be changing along with the new offerings available



    4. Upgrading Apache for Application Manager
      a. some audits request the packaged version of Apache that ships with AM be upgraded for security purposes
      b. Apache version that ships w/AM is the lowest version that would work in the most configurationsw/o issue
      c. Automic support working on document now on how to upgrade Apache on Linux or Windows to latest version; this document should be on the Automic Community support page within   days
      d. Caller also wanted to know if support will document how to upgrade Apache on IIS; Automic support working on preparing this “separate” documentation as well.                                                                                      

      e. Automic also will share these document w/Fiserv support as well



     

    5. Kristen Walker speaks about V9.2 Upgrade
     a. Released in July 2017
     b. Offers clients ability to “request” job or process flow from the actual object definition versus always using the submit button/menu
     c. Added the ability to set retention dates of notification logs just as you can on output logs now
     d. Change password for JDBC login which used to be cached in the RMI server memory so client would not have to “bounce” RMI server to clear
     e. Due to licensing issues, removed the Oracle JDBC driver; subsequently requires a “new” prompt during the AM installation that request the location of your JDBC driver on  your server; must enter the full path accordingly
     f. Various bug fixes as well included which can be viewed on Automic support or when you download the 9.2 upgrade

     



    6. Q&A question portion concluded the meeting.
     a. AnotherAM virtual training offering will occur again on October 23, 2017; course designed to get new users acclimated to AM if not able to attend training at the conference
     b. Another question reference whether any DNA client use the One Automation solution with DNA; only one now which was a highly specialized implementation; One Automation  integration more robust and scalable than the AM integration.
     c. Caller asked specifically about a “scheduled from” date issue that Automic support indicated would be addressed in 9.2.1 due to be released in January 2018.



    7. Next scheduled call is December 2017 at 15:30 EDT

     



  • 16.  Automic Application Manager Client Call

    Posted Dec 18, 2017 06:20 PM

     

    ;)  Fiserv Technical User Group Call

     

    12/13/2017 @ 15:30– 16:00 EDT

     

    Facilitator: Kellie Brown/DFCU Financial

     

    Co-Facilitator: Clifford Dawkins/SC State Federal Credit Union (SCU)

     

     

    1. Meeting called to order by Kellie of DFCU @  15:33 eastern


    2. Introductions of organizers and resources on the call

    • Christopher Thomas, Senior Automic Support Tech for Application Manager
    • David Schitter, Senior Account Manager, Automic
    • Ray Dooley, Automic Professional Services Manager

     


    3. Discussion of the CA World Conference for 2017

    • Persons whom attended conference in Las Vegas, NV shared their experience
    • Christopher Thomas of Automic made a presentation during the conference regarding best practices for the AM product; feedback was very positive as information shared by resource was practical and applicable
    • Some AM clients took advantage of Automic resources at conference by poising questions specific for their institutions
    • This was first AM conference after Automic merger with CA
    • Conference was still very well planned and organized
    • Total conference attendance was about 4000 persons which is much larger attendance than prior Automic conferences
    • Total number of companies was about 170
    • Next CA World Conference for 2018 targeted for Miami, FL; we hope to see all of you there


    4. Automation of Tax Processing

    • Currently, there is no way to automate Tax Processing via Application Manager so time still is required to creates files manually via the DNA interface
    • One Fiserv resource on the call possesses SQT(s) that allow to automate the process of tax files via AM; these SQT(s) not available to all Fiserv clients
    • Consensus of the group on call was to contact Fiserv Client Care Managers regarding the SQT(s) the Fiserv resource mentioned and request these be made available as native app from the DNA App store online in which other clients could request


    5. Christopher Thomas speaks about upcoming releases

    • V8 of AM will no longer be supported after 03-31-2018
    • Automic confirmed Java 9 is not supported by AM product currently but is in the testing phase; no current ETA on when JAVA 9 compatibility with AM will be achieved
    • Next planned release of AM will be 9.2.1; is not a major release; will contain primarily fixes and is scheduled “tentatively” to be available for download on01-11-2018


    6. Automic Email Agent

    • Ray Dooley of spoke about Automic product that allows clients to monitor email boxes and then “automatically” initiate another process or requests
    • Email Agent looks for very specific content in the correspondence which then serves as a “trigger” to automate any manual processing as applicable
    • Implementation does require a Automic Professional Services engagement to install and demo how to utilize
    • Automic planning to do a web demo on 01-09-2018 of this Email Agent but no time has been established yet. If any clients are interested in attending this demo, please email David Schitter at David.Schitter@automic.com

    7. Next scheduled call is spring 2018; will update specific date later 

     

     

     

     

     



  • 17.  Automic Application Manager Client Call

    Posted Apr 04, 2018 01:04 PM

    Fiserv Technical User Group Call

     

    03/21/2018 @ 15:30– 16:00 Eastern

     

    Facilitator: Kellie Brown/DFCU Financial

     

    Co-Facilitator: Clifford Dawkins/SC State Federal Credit Union (SCU)

     

     

     

    1. Meeting called to order by Kellie of DFCU ; 15:33 eastern

     

    2. Introductions of organizers and resources on the call

    • David Schitter, Senior Account Manager, Automic
    • Ray Dooley, Automic Professional Services Manager
    • David Schitter, Senior Account Manager, Automic
    • Ben Caffell, Automic Support Manager
    • Corey, Automic Support
    • Luu Le, Automic Community Manager

     

    3. Discussion of the Automic Community

     

    4. Automic Support Changes

    • Changes are coming to Automic support that effectively transition to CA support; specifically, new sites will be become available
    • Interaction with CA support will remain virtually the same as you experience now with Automic support
    • To get specifics of these changes go to thehttps://community.automic.com/discussion/11604/changes-to-automic-supportpage
    • The “new” version of the CA support page can be found at https://support.ca.com/us.html
    • Current Automic support users may have to change passwords once switched so be prepared; however, usernames should remain the same
    • The target cutover date right now is 04-13-2018 thru 04-15-2018
    • April 16, 2018 is the go live date for the CA portal; the old Automic portal will no longer be available to log cases however support will still be active on any remaining cases
    • AM community content will be moved over to CA support; all user profiles will be migrated to CA portal to include all threads currently
    • Current Automic phone numbers will remain the same

    • CA support also has the same single sign-on ability

    • CA support also has an e-learning section; not much content for Application Manager currently

    • CA support will have more resources available than Automic; clients should put request on site AM U-learning content

    • Service level agreements should remain about the same as with Automic as well as ability to address critical issues

    • CA has been extremely aggressive regarding advancing their support offerings in lieu of previous undesired feedback

     

    • CA investing heavily in self services around their communities and knowledge systems

    5. Issues in 9.2.1 Update Release

    • Clients have found that after “bouncing” the MASTER that the agents do not reconnect; patch that was added to9.2.1introduced the bug so this version isnotrecommended for your production environment
    • this is corrected in 9.2.2 but this not available until July 2018
    • However, 9.2.0 does not have this issue
    • Clients may also have some JAVA compatibility issues based on versions on client and server; could have an SSL negotiation issue if the server is on an older JAVA

    6. Disaster Recovery(DR) Considerations for Application Manager

    • If a DR scenario occurs, need to know basic criteria to get AM to work at another location
    • The three basic requirements for AM in a DR scenario are as follows:
      1. Must replicate the repository database: it contains what is necessary for the GUI to load on the client; approach DBA about ORACLE backups for the repository database

      2. Failover the Master; agents on virtual servers can just put the image on a different VM host; Version 9.X.X allows for a “Passive Master” on the DR server which would automatically start up

      3. Failover over of the Agents: Agent definition names should be given the host name; can also put in multiple host names so if you have a primary server and a failover server you can put both names in the agent definition so in a DR scenario it will recognize the failover server; as long as MASTER knows agent could run on a different host you should be fine

    • Installation guide for AM does talk about how to set up the passive MASTER; clients will need to consult with their CA/Automic Account Manager regarding your specific licensing for this passive master.  David Schitter can be reached at (303) 350-7386 for further related licensure questions


    7. Next scheduled call is June 20, 2018 @ 15:30 Eastern



  • 18.  Re: Automic Application Manager Client Call

    Posted Jul 26, 2018 09:23 AM

    Fiserv Technical User Group Call
    07/19/2018 @ 15:00 - 15:30 eastern
    Facilitator: Kellie Brown; DFCU Financial  [ kellie.brown@dfcufinancial.com]
    Minutes: Clifford Dawkins; SC State Federal Credit Union (SCU)  [clifford@scscu.com]

     

    1. Meeting called to order by Kellie of DFCU @ 15:03 eastern
      • Indicated next meeting will allow for an hour-long session with option to end early given agenda and any concerns have been addressed
      • Next call will likely include WebX(s) to further enhance the presentation which require more time than the current half hour
    2. Introductions of organizers and resources on the call
      • David Schitter, Senior Account Manager, CA Technologies
      • Daniel Shannon, CA Product Manager
      • Colleen Mage, Sr. Director Product Mgmt
      • Phearith Mage, Sr. Support Tech
    3. Release of Automic 9.2.2
      • Update provided by Daniel
      • Released just previous week in July 2018
      • Primarily is a maintenance release with no new features
      • Addresses bug fixes particularly agent reconnect issue after restarting the MASTER which was encountered in release 9.2.1
      • No clients on call running 9.2.0 or later in production yet
    4. Changes to CA Support
      • Update provided by Daniel
      • Indicated CA does take enhancement requests
      • Encouraged participation in client forums and to pose questions to CA support
      • Clients can also post and vote on ideas
      • AM clients seem to be emphasizing technical currency which is ensuring AM will be supported on the latest platforms to include operating systems, databases and ERP’s
      • Referenced the https://communities.ca.com/community/ca-automic-community portal which show various product subcategories to include AM[Application Manager]
      • Call attendees encouraged to reach out to Clifford Dawkins or Kellie Brown with questions about the support site
    5. CA World Conference 2018
      • Update provided by Collen
      • Conference will be held in Miami, FL at the Miami Beach Convention Center
      • November 12th thru November 16th
      • https://www.ca.com/us/caworld.html is URL for conference information and registration
      • https://www.travelhq.com/events/caworld18/#/login?returnURL=%2Fcontent%2Fcacom%2Fen_us%2Fcaworld.html%3Fintcmp%3Dheadernav […then Hotel Accomodations]; shows available hotels you can select in vicinity of conference
      • AM tract will be offered during the conference which may be inclusive with Banner clients who also use the product
      • There is a summer super saver rate till 08-25-2018 offering about $1300.00 off the registration fee!
      • Standard registration rate is $1995
      • If you are a presenter at CA World conference, registration is free
      • CA still excepting bids for conference speakers till 08-10-2018; send your suggestions to David Schitter David.Schitter@ca.com
      • There will be some free and paid Application Manager training offered at CA world so please visit the CA world site for more information
    6. News from CA Support
      • Update provided by Phearith
      • CA support will do WebX next session on the navigation of the new support portal on next call
      • Mentioned 9.2.2 only uses Java 64 bit so ensure your version is compatible beforehand; clarified this is on the MASTER; will research and update whether 64-bit Java is required on remote agents as well
      • The Java_SFTP job is available for continued use for any client upgrading to the 9.2.0 or later
      • Any "fresh" installation to 9.2.0 or later will not include this Java_SFTP job; CA support recommending the RA FTP agent for these clients
      • RA FTP agent allows more flexibility and functionality such as allowing clients to choose any port versus being limited now to ports 21/22 with the old Java_SFTP job
      • Other clients using different methods of generating variables with the SFTP such as PowerShell or creating program types that seem to pass accurate return codes
      • Clients on call encourage share their SFTP methodologies on the community support site
    7. CA Acquired by Broadcom
      • Broadcom is known as industry leader in semiconductors
      • Actual merger transactions not finalized until the 4th quarter of 2018
      • Until finalized, CA will remain a standalone company conducting business as usual
      • No further details can be provided about merger at this time
    8. Next scheduled meeting September 19, 2018 at 3pm eastern


  • 19.  RE: Automic Application Manager Client Call

    Posted Jun 10, 2019 01:16 PM
    Edited by Clifford Dawkins Jun 12, 2019 04:31 PM


  • 20.  RE: Automic Application Manager Client Call

    Posted Jun 10, 2019 01:16 PM
    ​Testing to see if new Broadcom user portal working


  • 21.  RE: Automic Application Manager Client Call

    Posted Jun 10, 2019 01:17 PM
    Edited by Clifford Dawkins Jun 12, 2019 04:37 PM

     

    AM/DNA/Fiserv Technical User Group Call

    05/29/2019 @ 3:00 – 4:00 EDT

    Facilitator: Kellie Brown/DFCU Financial

    Minutes by: Clifford Dawkins/SC State Federal Credit Union (SCU)

     

     

    1. Meeting called to order by Kellie of DFCU @ 15:01 eastern; encouraged feedback requests from those on the call be sent to organizers via email; email addresses provided

     

    1. Introduced the following guest speakers:
    2. Daniel(Dan) Shannon; Broadcom, Product Manager; AM included in portfolio of managed products
    3. Alex Givens; AscendoSoft, AM/DNA Integration Consultant
    4. Ray Dooley; HCL; Service Provider Director

     

    1. Guest speakers given open forum to discuss relevant AM issues

     

    1. Dan Shannon: Talked about the AM roadmap, in March delivered the AM v9.3 release to address new Java requirements; Indicated Oracle changed Java licensing to begin to monetize further releases after a specific date(04-16-2019); If paying for Java licensing from Oracle, AM v9.3 will support;   Broadcom also opened v9.3 to support the OracleJDK(…non-licensed based Java); JDK is the open-sourced version of Java; AM v9.3 supports OracleJDK 11.0.2 and continue to support higher release versions; Another area of compatibility with v9.3 that was addressed was support for Oracle 18c; also removed the license checking of the AM product so not to worry anymore about keyfile.ini admin; Java 11 dropped some functionality AM was previously utilizing to include "Java Web Start"(JWS); JWS would download Java and the application as necessary; under AM v9.3 have to retrieve the ClientRun.jar file and run locally from workstation; no date set yet but will start working on v9.4 to likely be available later this year; focus on trying to keep AM relevant to appease the customer base and keep it viable for the foreseeable future; not many enhancement requests coming in from AM community so they feel it is meeting general customer requirements; Audience noted cannot use Win2016 server w/AM v9.3 because it will not allow you to KILL jobs from GUI; Broadcom unaware of issue but noted and will get fixed; AWE999 Internal error message addressed; recommended sending debug logs to CA/Broadcom support

     

    1. Alex Givens: recognized as the architect whom wrote most of the integration between AM and DNA; mentioned has number of AM v9.3 clients in various stages of upgrading AM; has v9.3 running successfully against Java 8u191, Java 8u201, and some with OpenJDK 11.0.2; all mentioned versions are the "free" versions of Java; any Java update released on/after 04-16-2019 will be fee-based licensing except for the JavaJDK open source code version(s); has not noted any affects w/DNA using v9.3 at any sites; Explained that AscendoSoft offers consulting services centered around DNA/AM along product offerings that service the two platforms

     

    1. Ray Dooley: indicated Broadcom's focus more on products vs services so all former professional services outsourced; HCL is the "preferred" service provider for any Broadcom software; indicated no plans from Broadcom to offer any type AM conference as provided previously by Automic/CA

     

    1. AM community site will be changed over to Broadcom on 06-06-2019; all "existing" account holders should migrate over seamlessly; add notification(s) to your login profile will ensure you receive email(s) when updates available

     

    1. Question from CU about upgrading agent servers posed to group; response was to create one "functional" server then clone it out as needed

     

    1. Some clients experienced Oracle Version when installing v9.3; no release notes about this noted; compatibility matrix for v9.3 indicated it only supports Oracle 12 & 18; usually occurs where the Oracle client on Master still Oracle 11 client but the database is probably Oracle 12; more prevalent issue where AM database does not reside on the same server as Master

     

     

    1. Issue of GUI not color change not working in v9.3; AM community ticket now open; Broadcom researching now

     

     

         Minutes submitted by Clifford Dawkins, SCU…Thank you.

     

     



    ------------------------------
    Clifford Dawkins
    Senior Systems Manager
    SC State Federal Credit Union
    Tel: 803-255-8480

    ------------------------------



  • 22.  RE: Automic Application Manager Client Call

    Posted Jun 10, 2019 01:17 PM
    Edited by Clifford Dawkins Jun 12, 2019 04:29 PM


  • 23.  RE: Automic Application Manager Client Call
    Best Answer

    Posted Sep 06, 2019 06:20 PM
    Edited by Clifford Dawkins Dec 10, 2019 04:01 PM

     

    AM/DNA/Fiserv Technical User Group Call

    08/21/2019 @ 3:30 – 4:00 EDT

    Facilitator: Kellie Brown/DFCU Financial

    Minutes: Clifford Dawkins/SC State Federal Credit Union (SCU)

     

    1. Meeting called to order by Kellie of DFCU @ 15:31 eastern

     

    1. Introduced the following guest speakers:
    2. Dan Shannon; Broadcom, Product Manager; AM included in portfolio of managed products
    3. Jim Holck; AscendoSoft, CEO/Sales Consultant
    4. Mark Romeo; HCL; Solution Architect
    5. Stephen Petterson; Account Manager, Broadom

     

    1. Guest speakers given open forum to discuss any relevant AM issues

     

    1. Mark Romeo: Worked with product under the AppWorx product name; been involved with AM product about 25 years now; indicated Application Manager now being rebranded back to AppWorx to leverage the name recognition in the general marketplace

     

    1. Stephen Petterson: stephen.petterson@Broadcom.com will direct any clients to find out whom their prospective assigned account manager may be presently in lieu of staffing changes within Broadcom; no clarity provided by Broadcomm on whom will definitively replace prior Senior Account Manager, David Schitter

     

    1. Dan Shannon: indicated only "known" issue with Windows server 2016 is the cancellation issue[KILL] where it cancels the jobs but not the underlying process; was not able to provide an ETA for the group but indicated Broadcomm still researching; client on call requested Dan escalate the issue since it has been known and he indicated he would address the responsible team again; indicated Application Manager is largest product base his team supports; Dan reiterated Broadcomm still committed to AM product; indicated AM product roadmap primarily about keeping product technically current and maintianing platform currency; Broadcomm still taking AM enhancement requests but no immediate plans for significant enhancements; currently AM is only Broadcomm product "certified" to run DNA batch; conclusion: keep product running as long as possible so client institutions continue to have a viable DNA scheduling solution

     

    1. Jim Holck: worked with AM product while under the company name of AppWorx; AscensodoSoft provides software and consulting services to the DNA/AppWorx marketplace; currently have about 60 DNA sites as active AscendoSoft clients; assist with AppWorx support and further customization via their consulting services; been inundated last few months with lot of AM 9.3 upgrades; developed line of software that compliments many administration and implementation of AppWorx; please reach out to AscendoSoft.com site for further questions or inquiries of interest; site will be changed over to Broadcomm on 06-06-2019; all "existing" account holders should migrate over seamlessly; add notification(s) to your login profile will ensure you receive email(s) when updates available

     

    1. Polled listeners regarding feedback about their experience(s) with new Broadcomm support site for Automic Community; reiterated support site does provide requested email updates pending on notification settings in user profile

     

    1. Participant had issue with window agents not running a specific DNA job after upgrading them from Windows 2008 R2; Dwight from Fiserv indicated can't KILL jobs with windows 2016 which was confirmed by another client; participant encouraged to pose question on Broadcomm community ; conclusion: Windows 2016 is supported but has this "known" issue of not allowing user to fully KILL a job

     

     

    1. Participant wanted to know if new DNA sites being offered AppWorx as part of the integration and all agreed this was true; Fiserv still authorized to license AppWorx with purchase of DNA

     

    1. Issue of GUI not color change not working in v9.3; Broadcomm researching now; multiple tickets still open on this issue and Dan indicated he would follow up on this item as well

     

     

    Minutes submitted by Clifford Dawkins, SCU…Thank you.

     

     



    ------------------------------
    Sr. Systems Manager
    SC State Federal Credit Union
    ------------------------------



  • 24.  RE: Automic Application Manager Client Call

    Posted Dec 08, 2019 10:14 PM
    Edited by Clifford Dawkins Dec 10, 2019 04:02 PM

     

    AM/DNA/Fiserv Technical User Group Call

    11/13/2019 @ 3:30 – 4:00 EDT

    Facilitator: Kellie Brown/DFCU Financial

    Minutes: Clifford Dawkins/SC State Federal Credit Union (SCU)

     

    1. Meeting called to order by Kellie of DFCU @ 15:31 eastern

     

    1. Introduced the following guest speakers:
    2. Dan Shannon; Broadcom, Product Manager; AM included in portfolio of managed products
    3. Jim Holck; AscendoSoft, CEO/Sales Consultant
    4. Mark Romeo; HCL; Solution Architect

     

    1. Meeting opened with purpose of User Group Call as an open forum to discuss any issues or discuss questions regarding the AppWorx scheduling software they may have that have; also find out what the Product roadmap is for AppWorx so institutions can plan accordingly

     

    1.  Dan Shannon: introduced himself as Senior Product Line Manager at Broadcom so AppWorx is included in his portfolio of products; again stressed Broadcom commitment to keep AppWorx viable as well as supporting clients; indicated development working on AppWorx 9.4.0 which include support for Oracle 19C; continued stress on platform support of current OS and databases product uses and enhancement surrounding business objects; indicated continued support for Banner 9 also; mentioned AppWorx community portal is available to make suggestions but not many requests have been made by client institutions; also mentioned there was a possible "hot fix" on the community portal regarding the "KILL" menu item which does not stop the process selected from processing on the database but just deletes job from the AppWorx GUI; Fix was confirmed on the portal as 9.3.1 but no one had tested in their client environment at the time of the call; Broadcom roadmap for AppWorx geared around keeping product technically current; will follow up with development team about getting fix included in upcoming 9.4 release for 2020[…no ETA provided] for changing the AM client interface color scheme for multiple environments; several clients on call reiterated need for that change

     

    1. Jim Holck: mentioned AscnedoSoft email monitoring offering which allows AppWorx users to set up an email account in Outlook that can monitor and then set up event that will allow to run job from their phone or allow end users to interact with AM product.

     

    1. Mark Romeo: introduced himself as being associated with the AppWorx product for over 20 years now and worked with Alex Givens and Jim Holck of AscendoSoft when the company name was same as the product; mentioned he provided many client demos for DNA clients using AppWorx;

     

    1. Polled listeners regarding questions posed on the AppWorx community portal to gauge how responsive issues are being addressed; notifications on the Broadcom site can customized based on one's preference(s); no responses

     

    1. Opened call up for questions regarding any other technical issues with AppWorx that had not been mentioned yet; one response regarding the Broadcom RA FTP agent regarding resizing it in the process flow; Broadcom had not heard about issue previously; Mark Romeo indicated he would "tweak" RA FTP agent to see if issue can be duplicated

     

     

    1. Another issue brought up was an upgrade of the batch server to Windows 2016 OS and found no AM standard SFTP_JAVA job was working; support from Broadcom was deemed slower than expected; additionally, Broadcom not supporting these "canned" SFTP_JAVA jobs but migrating clients to the preferable RA FTP

     

    1. Another question regarding AppWorx support regarding why some DNA client institutions have to go through Fiserv versus directly opening a ticket with Broadcom support; institutions that bought product "directly" from AppWorx/UC4/Automic can open direct tickets while those whom purchase AM from Fiserv must go through Fiserv then they are first line of support

     

     

    Minutes submitted by Clifford Dawkins, SCU…Thank you.

     

     



    ------------------------------
    Sr. Systems Manager
    SC State Federal Credit Union
    ------------------------------



  • 25.  RE: Automic Application Manager Client Call

    Posted Mar 19, 2020 04:06 PM

     

    AM/DNA/Fiserv Technical User Group Call

    03/11/2020 @ 3:30 – 4:00 EDT

    Facilitator: Kellie Brown/DFCU Financial

    Minutes: Clifford Dawkins/SC State Federal Credit Union (SCU)

     

    1. Meeting called to order by Kellie of DFCU @ 15:31 eastern

     

    1. Introduced the following guest speakers:
    2. Dan Shannon; Broadcom, Product Manager; AM included in portfolio of managed products
    3. Jim Holck; AscendoSoft, CEO/Sales Consultant
    4. Mark Romeo; HCL; Solution Architect

     

    1. Meeting opened with acknowledgement about the multiple calendar invites received for user group call due to an issue with Outlook; additionally email addresses have been removed from the 177 users provided facilitator originally; anyone wishing to be added/removed should contact facilitator[…kellie.brown@dfcufinancial.com]accordingly; also indicated minutes are "only" posted on the Broadcom Automic community portal.

     

    1. Dan Shannon: introduced himself as a Product Manager at Broadcom and that another product manager would be taking over, Frederick[Fred] Caloone-Thuillier; Dan made newly assigned product manager aware of the AM/DNA user group calk and will provide transitional assistance as necessary; Fred primarily been working with another distributed scheduling product called "Dollar Universe" but is "somewhat" familiar with AppWorx; Dan will send a confirmation email to facilitators with new product manager contact info. One area of focus now is the integration with Banner9 for the 9.4 release; typical certification and platform support still primary focus for AppWorx as usual; enterprise product called; he believes but will confirm before or at next client call; Dan also mention Broadcom still looking at how to re-enable ability to change AppWorx GUI color; color change ability was lost with the changes to the JRE by ORACLE dropping the web start support that was a feature that was part of that; changes made by Oracle in JRE were relatively transparent but losing the color change was one of the so-called casualties; Dan also confirm there is a KILL fix available in 9.3.1 release.

     

     

    1. Mark Romeo: introduced himself as being associated with the AppWorx product for over 20 years now and worked with Alex Givens and Jim Holck of AscendoSoft when the company named the same as the product; he did many of technical presentations on the presale side of the AppWorx product; Mark also mentioned Broadcom finally renewed their partnership with Fiserv since the acquisition of CA Technology Associates; possibly adding some Fiserv resources to this user group call in coming months.

     

     

    1. Jim Holck: indicated AscnedoSoft heavily involved still in assisting with AM upgrades and other customization requests; requested any other client sites who might need assistance with AppWorx can contact himself or Alex Givens .

     

     

    1. DFCU engineer brought on to discuss issues encountered in updating remote windows agent server(s) from Windows Server 20082008 to Windows Server 2016; DFCU kept seeing " SMBv3 invalid signature errors" after the server upgraded usually when doing a copy from one shared drive on SVR16 to another shared drive on SVR16; appears the use of SMB 3.0 is problem that is minimized by turning off signing; one CU acknowledged same issue and resolved using dir command

     

    1. Opened call up for questions regarding any other technical issues with AppWorx that had not been mentioned yet; one question was rather any plans in AppWorx road map to switch from Java to HTML 5; that is moving from a "thick client" to a "thin client"; another caller followed about a request to offer a mobile AppWox client and Dan indicated no request(s) had been mentioned yet about that which would provide an accessible UI w/o having a laptop; another caller indicated to the group that a newer version of PS_FILELOADER.SQT was available from Fiserv that seemed to resolve some condition which was causing it to hang previously but not sure which DNA release it was in.

     

     

     

    Minutes submitted by Clifford Dawkins, SCU…Thank you.

     

     



    ------------------------------
    Sr. Systems Manager
    SC State Federal Credit Union
    ------------------------------



  • 26.  RE: Automic Application Manager Client Call

    Posted Dec 06, 2020 05:34 PM

    AM/DNA/Fiserv Technical User Group Call

    11/04/2020 @ 3:30 – 4:00 EDT

    Facilitator: Kellie Brown/DFCU Financial ; kellie.brown@dfcufinancial.com

    Minutes: Clifford Dawkins/SC State Federal Credit Union (SCU); clifford@scscu.com

     

     

    1. Meeting called to order by Kellie of DFCU @ 15:33 eastern

     

    1. Introduced the following guest speakers:
    2. Frederic Caloone; Frederic.caloone-thuillier@broadcom.com Broadcom Appworx product manager
    3. Jim Holck; AscendoSoft, CEO/Sales Consultant
    4. Alex Givens; AscendoSoft, AppWorx Technology Consultant
    5. Matthew Bush; Sr. Manager Automation Systems Broadcom
    6. Elliane Rivers; Broadcom Account Manager

          

    1. Frederic Caloone: Mentioned working on version AppWorx version 9.4; no ETA date provided but speculative release early part of 2021; requested direct emails of client institutions; requests "use cases" to convey concept;

     

    1. Matthew Bush: Works with Fiserv and DNA customers; has solution engineers whom focus on custom value adding solutions; has worked with the AppWorx product; can leverage resources as needed base on client requests; for Appworx product issues, still go through support but they can serve as a "sounding board" for possible solutions

     

    1. Elliane Rivers: Manages the relationship between Broadcom and Fiserv;

     

    1. Appworx Interface Color Change: Since v_9.3.0 installed, no longer able to change the color of AppWorx interface for different environment; capability removed because of a design change in that 9.3 release; Broadcom product manager requested use case or examples or related support ticket open

     

    1. Q&A: Opened call up for questions regarding any other technical issues that had not been mentioned yet; one institution inquired regarding when AppWorx would support RHEL 8 but no response or ETA provided

     

     

    Minutes submitted by Clifford Dawkins, SCU…Thank you.




    ------------------------------
    Sr. Systems Manager
    SC State Federal Credit Union
    ------------------------------



  • 27.  RE: Automic Application Manager Client Call

    Posted Apr 29, 2021 01:58 PM
    Edited by Clifford Dawkins Jun 03, 2021 10:11 AM
    AM/DNA/Fiserv Technical User Group Call                                         
    02/10/2021 @ 3:30 – 4:00 EDT
    Facilitator: Kellie Brown/DFCU Financial
    Minutes: Clifford Dawkins/SC State Federal Credit Union (SCU)

    1. Meeting called to order by Kellie of DFCU @ 15:34 eastern

    2. Following guest speakers were on the call:
    a. Elliane Rivers; Broadcom Account Director
    b. Jim Holck; AscendoSoft, CEO/Sales Consultant
    c. Alex Givens; AscendoSoft, AppWorx Technology Consultant
    d. Matthew Bush; Broadcom Sr. Manager Automation Systems
    e. Federic Caloone; Broadcom AppWorx Porduct Manager

    2. Frederic Caloone: Mentioned working on version AppWorx version 9.4; no ETA date provided but speculative release early part of 2021; requested direct emails of client institutions; requests “use cases” to convey concept;

    3. Elliane Rivers: introduced herself as a Broadcom Account Director who manages the relationship between Broadcom and Fiserv.

    4. Jim Holck: introduced himself and Alex Givens; indicated AscendoSoft was a third-party provider of DNA/AppWorx custom solutions and offer a variety of complimentary software add on products to enhance client capabilities

    5. Facilitator shared that their testing after the V9.3.3 installation did indicate the release resolved their issue of end users not being notified before their login expired and resolved the issue of DateBuilder skipping the start date

    7. Q&A: Opened call up for questions:

    a) Institution on V9.2.2 indicated direct upgrade to v9.3.3 was unsuccessful; tried incrementing updates
    successfully starting at 9.3.1, then 9.3.2 w/o issue; upon attempting to increment to V9.3.3, ran into
    problems relating to RMI server not starting; issue resolved by rolling back the database.

    b) Institution inquired about use of the open JDK for Java or if any decide upon a purchased version.
    Facilitator confirmed use of the open JDK version w/o incurring issues.

    c) Institution inquired about support for Amazon Corretto[Open JDK] versus the Oracle Open JDK.
    response was the two versions are synonymous but built by different vendors; Fredric confirmed.
    that if client used the Amazon Correto[Open JDK], Broadcom would provide support

    d) Institution inquired about whether other AppWorx/DNA clients were performing their AppWorx upgrades internally without additional assistance from Broadcom or FISERV at a cost, responding client
    institution indicated they acquired assistance from AscendoSoft, and outcome was successful.

    Session concluded by facilitator thanking all attendees and presenters.
    Minutes submitted by Clifford Dawkins, SCU…Thank you.

    ------------------------------
    Sr. Systems Manager
    SC State Federal Credit Union
    ------------------------------



  • 28.  RE: Automic Application Manager Client Call

    Posted Jun 03, 2021 03:37 PM
    Edited by Clifford Dawkins Jun 09, 2021 01:44 PM
    AM/DNA/Fiserv Technical User Group Call
    05/10/2021 @ 3:30 – 4:00 EDT
    Facilitator: Kellie Brown/DFCU Financial
    Minutes: Clifford Dawkins/SC State Federal Credit Union (SCU)

    1. Meeting called to order by Kellie of DFCU @ 15:33 eastern

    2. Introduced the following guest speakers:
        a. Ajeehna Dowdell; Broadcom Success Manager
        b. Consultant Elliane Rivers; Broadcom Account Director
        d. Matthew Bush; Sr. Manager Automation Systems Broadcom
        e. Alex Givens; AscendoSoft, AppWorx Technology
        f. Jim Holck; AscendoSoft, CEO/Sales Consultant

    3. Ajeehna Dowdell: works with Fiserv regarding the adoption of products ensuring customer satisfaction; can leverage various Broadcom product managers as necessary

    4. Elliane Rivers: Manages the relationship between Broadcom and Fiserv

    5. Matthew Bush: His team supports Elliane and the Fiserv relationship and DNA customers; originally worked for AppWorx

    7. Available AppWorx Releases: 9.3.3, 9.3.4 and 9.3.5 have been released; questioned client institution experience(s) with any of these but no response; facilitator[Kellie] opted not to implement 9.3.3 or 9.3.4 in lieu of some "bugs"; 9.3.5 appears to have many fixes included; Matt indicated 9.4.0 release would be sometime in September but would defer to primary AppWorx product manager Ferederic for specific details upon his availability

    8. SFTP_JAVA client Job: SFTP_JAVA job does not ship with AppWorx anymore; question about whether it would work under 9.3.3, 9.3.4 or 9.3.5 not answered; Broadcom deferred to Frederic; SCU currently using open jdk-11.0.2 with SFTP_JAVA job successfully

    9. Q&A: Opened call up for questions regarding any other technical issues that had not been mentioned yet:
    a) Question about information about AppWorx regarding how to expand the use of
    it as well as upgrade it; Elliane indicated caller should reach out to Fiserv contact in lieu
    of the arrangement Broadcom and Fiserv have that client institutions seek assistance through
    Fiserv since Broadcom sells AppWorx to Fiserv which resells it to institutions; their agreement
    indicates Fiserv provides first level support and education to ; Fiserv in turn would reach out to
    Broadcom for additional resources

    b) Question about DNA integration for Automation Engine; only one known credit using it.
    very large corporate customers using AppWorx so no Broadcom plans to stop supporting
    Appworx but institution client concerns seem to persist; question
    about debug for Automation Engine error trapping; BCU inquired about error trapping
    improvement but little Fiserv support, so far

    c) Broadcom did indicate an upcoming Broadcom webinar on 06-22-2021 regarding the roadmap
    for the AppWorx product

    Minutes submitted by Clifford Dawkins, SCU…Thank you.

    ------------------------------
    Sr. Systems Manager
    SC State Federal Credit Union
    ------------------------------



  • 29.  RE: Automic Application Manager Client Call

    Posted Nov 02, 2021 04:57 PM
    Edited by Clifford Dawkins Nov 09, 2021 04:30 PM

    AM/DNA/Fiserv Technical User Group Call

    08/25/2021 @ 3:30 – 4:00 EDT

    Facilitator: Kellie Brown/DFCU Financial

    Minutes: Clifford Dawkins/SC State Federal Credit Union (SCU)

    1. Meeting called to order by Kellie of DFCU @ 15:32 eastern; indicated this was third call of 2021 and last
      planned call would be in November; call is an open forum so participation encouraged
    2. Introduced the following guest speakers:

       Frederic Caloone; Broadcom AppWorx Product Manager

      Elliane Rivers; Broadcom Account Director

      Matthew Bush; Sr. Manager Automation Systems Broadcom

      Lee Robinson ; Solution Engineer; has some responsibility for the servicing Fiserv account

      Ajeehna Dowdell; part of Broadcom Customer Success Team
    3. Frederic Caloone: reiterated the release of AppWorx version 9.4 is still delayed and hinted to late September
      as possible ETA,  he also indicated 9.4 could be inclusive of installing AppWorx in cloud and documentation
      will be provided; 9.4 would also address DR configurations as well; also working on a Solar Winds issue with
      using AppWorx; was asked to clarify what release 9.3.5HF1 covers; will research and update; also asked whether
      the SFTP_JAVA job would "still" work in 9.3.5 and suggested opening support ticket given issue(s) arise
    4. End user(s) commented 9.3.5 color change utility works as indicated; another end user requested documentation
      on color change which Broadcom resource would provide; other institutions indicated "caveat" upon installing
      9.3.5 that          "ntspawn.exe" version that ships with the installation does not work as it should so save 9.3.0
      ntspawn.exe then switch back to it once the new version overwrites it; other institutions also reiterated that the
      SSL certificates as it should for each environment to secure communication among "****", "server" and the "client";
      there were workarounds available that previously allowed an AM installation to avoid setting up the key(s) in prior releases
    5. Q&A: Opened call up for questions regarding any other technical issues that had not been mentioned yet:
      1. Question about comparing DNA prompt values versus AppWorx values was addressed by providing the
        following script to be used when connected to AppWorx repository database with any database scripting GUI:
        Select a.APPLNBR       ApplNbr,
               a.APPLNAME      ApplName,
               a.APPLDESC      ApplDesc,
               x.SO_JOB_SEQ    UC4_Job_Seq,
               x.SO_MODULE     UC4_Module,
               p.PARAMETERCD   ParamCd,
               d.PARAMETERDESC ParamDesc
          From appl a
         Inner Join applparameter p
            On p.APPLNBR = a.APPLNBR
         Inner Join parameter d
            On d.PARAMETERCD = p.PARAMETERCD
         Inner Join AWSCTST1.SO_JOB_TABLE x
            On x.SO_PROGRAM = a.APPLNAME
         Where a.APPLTYPCD = 'BAT'
           And Not Exists
         (Select Null
                  From AWSCTST1.SO_JOB_PROMPTS z
                 Where z.SO_JOB_SEQ = x.SO_JOB_SEQ
                   And Upper(z.SO_VARIABLE_NAME) = Upper(p.PARAMETERCD))

        Minutes submitted by Clifford Dawkins, SCU…Thank you.




  • 30.  RE: Automic Application Manager Client Call

    Posted Nov 19, 2021 05:17 AM
    AM/DNA/Fiserv Technical User Group Call
    11/17/2021 @ 3:30 – 4:00 EDT
    Facilitator: Kellie Brown/DFCU Financial
    Minutes: Clifford Dawkins/SC State Federal Credit Union (SCU)

    1. Meeting called to order by Kellie of DFCU @ 15:32 eastern

    2. Introduced the following guest speakers:
    a. Matthew Bush; Sr. Manager Automation Systems Broadcom
    b. Lee Robinson ; Solution Engineer; has some responsibility for the servicing Fiserv account
    c. Alex Givens; AscendoSoft consultant and former AppWorx developer

    3. Has anyone downloaded and installed 9.4 in test?
    a. No client institutions acknowledged installation yet or any plans to do so before the end of the year

    4. Applications Manager 9.4 – Released October 29, 2021
    a. Fixed - #32709394 – Test_job finish successfully but displays errors on RHEL8
    b. Fixed - #32754849 – "RMI connection failure" error on "View Connection" fixed
    c. Fixed - #32751554 – Appworx folder still required under %USERPROFILE% even though the keystore has CA issued certificate
    d. Fixed - #32685773 – After changing the expired password, user can login with the existing connection.  No error will be seen.
    e. Fixed - #32676737 – RMI Server may not start after upgrading Java

    5. Appworx version 9.3.5 HF1 – Released August 12, 2021
    a. Fix for PDF; blank lines in each PDF may get "dropped" altering appearance as expected
    b. Drag-n-Drop" noted inoperative while GUI is maximized;  Case 32919156 was opened with Broadcom support inquiring about functionality.

    6. Applications Manager 9.3.5 - Released May 1, 2021
    a. Screen disappears when moved to a 2nd monitor and maximized
    b. Role and notification error on import
    c. Failover RMI installation should be successful
    d. STATIC exp delivers Dates data type with max value of 31-dec-20
    e. Copy components doesn't work for RA agents
    f. After installing AM 9.3.4 new agents cannot be created
    g. Standard error is now displayed in jobs output file
    h. Export and Import feature failed when a password with space is used

    7. Applications Manager 9.3.4 - Released February 1, 2021
    a. RmiServer v9.3.3 fails to start on AIX
    b. Process flow gets stuck if a prompt has subvar with mismatch braces
    c. Terminated client session details should not be shown in view connections tab Agentimpl.open File no such method exception msg is logged in Rmiserver*.log if job had a notification with attachments

    8. Applications Manager 9.3.3 HF1 – Released December 10, 2020
    a. Fixed - #32295755 – ntspawn exit code is now set correctly
    b. Fixed - #32266433 – Additional logging information in windows job output files even when so_ntspawndbg=false
    c. Fixed #32244888 – An ntspawn kicked off from a child script from a Windows AM job not recognizing the arguments passed
    d. Fixed - #31918781 – "Looking for/No kill file found" on output file when debug is off
    e. Fixed - #32256743 – Banner Agent jobs abort with groovy.lang.MissingPropertyException.  Occurs only in 9.3.3

    9. Applications Manager 9.3.3 -Released September 22, 2020
    a. Fixed - #31965875 – Users not prompted for a password change
    b. Fixed - #31848511 – Date builder skips the start date
    c. Elapsed field doesn't get updated in Agent Summary
    d. Process flow header remains stuck in initiated status

    10. Q&A:
    a. Running AppWorx with CCM w/o this issue; script schedule task submit pushes task to run in CCM; different versions may be affecting outcome(s); was not working as expected when initiated via AppWorx; client will reach out to Ascendosoft at support@ascendosoft.com ; please reference this date and item, accordingly
    b. Broadcom questioned on whether they may request Fiserv to provide an SQT that would allow for the creation of tax files via AppWorx; panel indicated Federic would be contacted with inquiry

    11. Minutes submitted by Clifford Dawkins, SCU…Thank you


  • 31.  RE: Automic Application Manager Client Call

    Posted Feb 25, 2022 04:47 PM

    AM/DNA/Fiserv Technical User Group Call

    02/22/2022 @ 3:30 – 4:00 EDT

    Facilitator: Kellie Brown/DFCU Financial

    Minutes: Clifford Dawkins/SC State Federal Credit Union (SCU)

     

     

    02/22/2022 @ 3:30 – 4:00 EDT
    Facilitator: Kellie Brown/DFCU Financial
    Minutes: Clifford Dawkins/SC State Federal Credit Union (SCU)

    1. Meeting called to order by Kellie of DFCU @ 15:32 eastern


    2. Introduced the following guest speakers:
    a. Matthew Bush; Sr. Manager Automation Systems Broadcom
    b. Lee Robinson ; Solution Engineer; has some responsibility for the servicing Fiserv account
    c. Frederic Caloone; Broadcom product manager for AppWorx
    d. Gina; Broadcom Client Success Manager


    3. Frederic Caloone: AppWorx Product Roadmap link provided;  Product direction(9.4.1)  include
    DR improvements inclusive of dedicated documentation; (9.4.2) direction inclusive of cloud functionality
    and working with AWS;  Roadmap; working on version AppWorx version 9.4; easier upgrade capability
    also forthcoming; also mention making DEVOPS command line to export/import plans; End of
    maintenance for 9.4 will be in 2024 and end of 9.4 support will be in 2025.


    4. Broadcom Desiginated Upgrade Weekend: link provided Broadcom support provided remote
    Resources for client institutions upgrading to 9.4.1 so staff could address any concerns; upgrade
    plans could also be reviewed; no one on call used previously; best practice for upgrades suggest
    institutions should open a related ticket with Broadcom support


    5.  Oracle Upgrades: Many DNA clients upgrading Oracle from 12C to 19C assured that AppWorx
    9.3.X and beyond are fully supported; Oracle 20 upgrade would require support ticket with Broadcom
    for implementation assistance.

    6.  Q&A: question about restarting "ABORTED" status DNA jobs; best practices vary from institution; reiterated
    need for a general guideline for any institution using AppWorx receiving an "ABORTED" status; consensus
    was to not restart an "updating" w/o FISERV support;  non-updating jobs should be okay to restart

    7.  Minutes submitted by Clifford Dawkins, SCU…Thank you




  • 32.  RE: Automic Application Manager Client Call

    Posted Jun 09, 2022 05:29 PM

    AM/DNA/Fiserv Technical User Group Call

    05/17/2022 @ 3:30 – 4:00 EDT

    Facilitator: Kellie Brown/DFCU Financial

    Minutes: Clifford Dawkins/SC State Federal Credit Union (SCU)

     

     

    1. Meeting called to order by Kellie of DFCU @ 15:32 eastern

      a. Introduced the following guest speakers:
      b. Frederic Caloone; Broadcom product manager for AppWorx
      c. Rich D.; Fiserv; Product Manager for DNA/AM

     

     

    1. Frederic Caloone: Shared v9.4.2 release may be available in fall of 2022; it will support cloud capability that has been requested by many client institutions;  Broadcom has tested v9.4.2 on Google platform with no issues indicated; Broadcom also started working on v9.4.3 but no ETA has been provided.  Also clarified that the v9.3.5_HF1 addressed the capability to add PDF's to notifications and v9.3.5_HF2 improved SQL performance in stored procedures.

     

    1. Rich D. : Rich is the Fiserv liaison between the AppWorx DNA integration and the Broadcom provider of the software;  works in their data center and indicated most of their client institutions are currently on v9.3.5_HF1; indicated their testing of v9.4.1 revealed no real benefit to their client institutions but will provide their test findings as time allows.

     

    1. Q&A:
      • question about whether issue of using installed ntspawn.exe in upgrades was confirmed that the "old" version is still required; no ETA of when this may be resolved by Broadcom. Client institution also inquired whether any documentation on the TCSP.bat file was available; no sources were provided but Fiserv and Broadcom contacts would inquire
      • No client institutions indicated they were on v9.4.1 with most currently on v9.3.5_HF1/HF2;
      • Another client institution questioned whether hotfixes were upgrades but response indicate they are just fixes but would require the full installation package.
          
          6. Minutes submitted by Clifford Dawkins, SCU...Thank you.






  • 33.  RE: Automic Application Manager Client Call

    Posted Aug 26, 2022 03:58 PM
    Edited by Clifford Dawkins Aug 26, 2022 04:03 PM

    AM/DNA/Fiserv Technical User Group Call

    08/23/2022 @ 3:30 – 4:00 EDT

    Facilitator: Kellie Brown/DFCU Financial

    Minutes: Clifford Dawkins/SC State Federal Credit Union (SCU)

     

     

    1. Meeting called to order by Kellie of DFCU @ 15:32 eastern

      2. Introduced the following guest speakers:
      a. Elliane Rivers; Broadcom

     

    1. Elliane Rivers: AppWorx Product Roadmap mentioned; session occurred 07-20-2022; one client institution during the roadmap session inquired if AM source code would continue in JAVA in lieu of vulnerabilities and response was yes; offered invitation to all client institutions to attend future roadmap sessions

     

    1. Releases Mentioned: l9.4.2 was released 07-28-2022; contained several updates such as "Windows Job fails because of missing Program name extension" and "ntspawn fails when not triggered from AM GUI";  encourage others to review;  no client institutions indicated they were on or installed AM 9.4.1 or AM 9.4.2

     

    1. AppWorx Restart Frequency: Question raised about the viability of whether the AM service should be restarted regularly as best practice maintenance; most institutions indicated they are only restarting on an as needed basis; restart also done for patching.

     

    1. Operating System Patching: questions about automating restart of windows agents after updating the server OS; all client institutions indicated still manually restarting windows agent servers after patching the OS

     

    1. Parameters in DNA 2022.2 Update: question about how to manage changed parameters in AppWorx discussed; some jobs may not add new parameters in AM; adding parameters manually in AppWorx suggested versus deleting then reimporting the DNA application again also saving history                                                                                                                                    
          8. Minutes submitted by Clifford Dawkins, SCU...Thank you



  • 34.  RE: Automic Application Manager Client Call

    Posted Aug 10, 2023 05:10 PM

    AM/DNA/Fiserv Technical User Group Call

    08/8/2023 @ 3:30 – 4:00 EDT

    Facilitator: Kellie Brown/DFCU Financial

    Minutes: Clifford Dawkins/SC State Federal Credit Union (SCU)

    1. Meeting called to order by Kellie of DFCU @ 15:32 eastern

    2. Introduced the following guest speakers:
    a. Elliane Rivers;  manages Fiserv/Broadcom relationship

    b. Jim Holck; President AscendoSoft

    c. Alex Givens, Developer/CTO AscendoSoft

    3.  9.3X Version Alert:  All attending client institutions encouraged to upgrade to some version of 9.4X as soon as time allows since the version is no longer supported. Most client institutions seemed to be on the supported 9.4X series.

    4.  MM_STMXT Issue:   Client institution having issue running MM_STMXT in AppWorx but job runs w/o issue in CORE. The client institution mentioned that job appears to be looking for a four-character cycle code but eleven were passed.  None of the participants on the call were able to assist with the issue in this setting so Fiserv will have to review the problem.

    5. V 9.5 Release Now Available:   Broadcom did mention that the 9.5.0 release of AppWorx was now available on their download site[…https://downloads.automic.com/downloads/advanced_mode]. The latest version has a number of fixes that client institutions were encouraged to review.  No attending client institutions has tried/test this latest release, yet.  It was also stated that the new release has not likely been approved by Fiserv yet, so institutions were encouraged to verify beforehand.

    6. Batch Server OS:  Windows server 2012 was mentioned as being used on batch servers but was recommended upgrading since that operating system is no longer supported by Microsoft. Possible supported upgrade options provided were Windows Server 2016, Windows Server 2019, and Windows Server 2022. Several attending client institutions verified using these OS on their batch servers and w/o issue.

    7. Meeting agenda discussed:  Facilitator queried attendees about sharing a pre-determined demo during the session but time constraint of 30 minutes may be an obstacle for implementing. It seems most of our client institutions were fine with the current duration and possibly the allocation of additional time to the call could be on an as needed basis. That is after the 30 minutes, such a demo could be made available for those interested or inclined.

    8. Next meeting date:  November 14th.


    9. Minutes submitted by Clifford Dawkins, SCU…Thank you




  • 35.  RE: Automic Application Manager Client Call

    Posted Jan 25, 2024 12:40 PM
    Edited by Antony Beeston Jan 25, 2024 02:32 PM
    AppWorx roadmap

    AM/DNA/Fiserv Technical User Group Call

    11/14/2023 @ 3:30 – 4:00 EDT

    Facilitator: Kellie Brown/DFCU Financial

    Minutes: Clifford Dawkins/SC State Federal Credit Union (SCU)

    1. Meeting called to order by Kellie of DFCU @ 15:31 eastern

    2. Purpose of meeting reiterated: 
    This call is designed to foster open communication, allowing users to voice concerns, seek clarification on product usage, and share insights for improving product experience. Additionally, it serves as an opportunity for the product provider to collect valuable feedback and discuss the product roadmap, ensuring that future developments align with user expectations.

    3.   Introduced the following speakers:
    a.   Doug Haney 18yrs w/Broadcom; based in ATL; Financial Services &Insurance group

    b.   Eric McEntire, Broadcom, Regional Technology Office

    c.   Alana Terpin, Broadcom, part of Fiserv liaison group; Oracle background

    d.   Frederic Caloone, Broadcom Product Manager

    e.   Jim Holck; President AscendoSoft

    f.   Alex Givens, Developer/CTO AscendoSoft

    3.  Application Manager Roadmap:  V9.3 reached end of support as of March 2023.  V9.4 reaches end of as of maintenance Oct 2024. V9.4 reaches end of support as of Oct 2025.  V9.4.4 was released in Feb 2023.  V9.5 was released in early August 2023. Frederic shared product roadmap screen and pointed out various features across the different releases.   DFCU was only FI that indicated it was going to install V9.5 soon for testing.  SCU indicated that FI running "Axway Fedline Middleware" will not support Windows Server 2022 so verify with Axway Secure Client matrix.  Panel also verified that FI's can upgrade from V9.2 to 9.4 w/o issue(s); however, keeping relevant version compatibility issues.

    4.  AscendoSoft Services:   Jim Holck introduced.  He indicated AscendoSoft had been involved with the DNA/AppWorx integration for about 14 years.  Indicated they provide services such as training, upgrades and develop custom solutions. 

    5. AppWorx Support Issues:   Indicated they have a "beta fix" targeted for V9.5.1 for an issue some FI's had running windows jobs.  This should fix a couple issues for across several releases.

    6. Q & A forum: 

    a) Leap year job question about what to verify on the DNA side. Other FI's indicated they have process flow in AppWorx that addresses the LPYUPD not to be confused with the LN_YGPBUP job. Panel  indicated Fiserv does have year-end processing client forums and has documentation on their extranet site with procedures as well.  Also suggested possibly putting a HOLD on bump date or before to verify that these jobs did run w/o issue.

    b) Road Map concern was whether V9.5.1 first release that would support RHEL9 which Broadcom verified as accurate.

    c) Statement issue mentioned again from prior session.  FI still getting "unable to write detail record" return code which aborts job then rerunning in DNA vs AppWorx; now using EOM as effective date; verified MM_STMXT being used; believe the cycle code was not being selected but wanted further assistance so statements can be run in AppWorx. User has had this issue for over two years. Got a new SQT from Fiserv that seems to shorten statement run from 8 to 4 hours. Sounds like not using the EOM as the Through date parameter and was not using EOM as the effective date of the job as well.

    d) Question about remote upgrade indicated it would be available on V9.5.1 release.  This would allow an upgrade to a remote agent server from the MASTER w/o logging onto the server.

    8. Next meeting date:  February 2024.


    9. Minutes submitted by Clifford Dawkins, SCU…Thank you




  • 36.  RE: Automic Application Manager Client Call

    Posted 3 days ago
    Edited by Clifford Dawkins 2 days ago

    AM/DNA/Fiserv Technical User Group Call

    03/12/2024 @ 3:30 – 4:00 EDT

    Facilitator: Kellie Brown/DFCU Financial

    Minutes: Clifford Dawkins/SC State Federal Credit Union (SCU)

    1. Meeting called to order by Kellie of DFCU @ 15:33 eastern

    2. Purpose of meeting reiterated: 
    This call is designed to foster open communication, allowing users to voice concerns, seek clarification on product usage, and share insights for improving product experience.

    3.   Introduced the following speakers:
    a. Doug Haney; Acct Director w/Broadcom over FirstData/Fiserv/Automic groups

    b.   Alanna Terpin, w/Broadcom, also w/FirstData/Automic group; Customer Success Mgr; conversions/adoptions

    c.   Travis Dunhamn, w/Broadcom, AM SME

    d.   Jim Holck; President AscendoSoft

    e.   Alex Givens(AG), Developer/CTO AscendoSoft

    4.  Application Manager Roadmap:  V9.5.1 was released on 12-16-2023. Multiple bug fixes are included. No client sites indicated installed on V9.5.X; AG indicated doing only one institution upgrade to V9.5.X and indicated procedure was same as any V9.4.X version . DFCU indicated an issue requiring upgrade RedHat for Linux requirement of V9.5. The consensus version of the group seems to be 9.4.3 or 9.4.4.  No current issues mentioned. 9.4 End of maintenance is 10-29-2024 while end of support would be 10-29-2025. One institution not on 9.4 and reiterated support has already ended

    5. Kleopatra certificate question: Inquired if any institutions are having issue getting pop-up window requesting password since last upgrade. One institution is using to encrypt/decrypt files w/o that issue. AG indicated Kleopatra more commonly used as certificate manager to key in private keys or public keys received from vendors but "under the hood" encryption/decryption done by GPG.exe. This uses keys loaded into Kleopatra. Entering password for private key gets cached for certain period which may be the cause. Suggestion made to upgrade GPG on Windows as well.

    6.  Axway release issue: One institution indicated FRB suggested v6.3 but majority indicated their release was v6.4 SP2 which had been mandated for 12-01-2021. Screen shot from FED provided.

    7. One institution on 9.4.2HF1: inquired if able to "leapfrog" versions which group confirmed across the board on all releases. Question about difference between End of Maintenance(EOM) and End of Support(EOS). EOM is when no further updates/fixes are provided while EOS is when a product is no longer supported.

    8.  AG from AscendoSoft Services:   AG mentioned once on V9.5 there is a new feature that once the Master is upgraded, one could individually choose agents to auto upgrade.

    9. Phearith Mao w/Broadcom: covered command that would do a remote agent upgrade of V9.5.0 to V9.5.1 after Master upgraded

     "remote_upgrade" is base command.   Indicated " -f " force the upgrade because the agent already on 9.5.1 it would just ignore the command. Next part,

    " $  /home/ams//ammedta/AM5951/……..9_5_1+build.1702453344.zip", is the path to the installation media. Lastly, " pmmao-am-linux-universal " is the host value of the remote agent desired; w/o would upgrade "ALL" agents. Reiterated that the MASTER was upgraded first. The only issue mentioned was windows agent ports for the SSHD, 50000 – 50010 were blocked and saw connection error so those had to be opened.

    10. Chat discussion:   Indicated Oracle is coming after client institutions for back licensing fees for using JAVA! Most AM client institutions thwarted this by using the JDK version which is still free, and version 17 is now available AM client institutions.

    11. Next meeting date:  May 21st at 15:30 eastern


    12. Minutes submitted by Clifford Dawkins, SCU…Thank you