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Automic Application Manager Client Call

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EdwardKnowles60943409-09-2016 05:13 PM

Clifford Dawkins06-10-2019 01:16 PM

Clifford Dawkins06-10-2019 01:17 PM

  • 1.  Automic Application Manager Client Call

    Posted 09-09-2016 05:04 PM


    We are attempting to revitalize the Automic DNA client call on a quarterly basis.  Please reply if you would like to attend or pass this on to others whom may be interested as well.

     

     

    *Please forward this invite on to any colleagues who might want to attend

    Please dial in using the numbers below

    · Call-in toll-free number (US/Canada):  1-855-299-5224
    · Participant Access Code:   21865955#


    Products Discussed:     

    ·Automic Application Manager and DNA
    ·Automic ONE Automation,  v9
    ·Other Automic products


    Standing Agenda:

    · Welcome / Attendance (if you are able to join please emailkellie.brown@dfcufinancial.comwho keeps the attendee list)
    · Date of next Technical Users Group call
    · Guest Speakers (Please send me ideas on who you would like to be guest speakers, or if you would like to volunteer to speak on a particular topic)
    · Things you are working on in that you may need help with from the group. 
    · Cool things you have done or are planning to do with Automic Products that integrate with DNA.
    · Upgrade plans/Path (8.X, 9.x).  Share upgrade tips, tricks, “gotchas”, Java concerns
    · Issues / kudos with Automic support or other areas within Automic and/or with Fiserv support for Automic products.
    · Other misc. topics / Open Discussion (Please send me your topic ideas as you think if them so that I can incorporate them into this meeting)

     
    Notes:

    ·This is a group for you.  FULL participation is encouraged and appreciated! Please come prepared with topics of discussion to get the most out of these calls.

     
    Kellie Brown |kellie.brown@dfcufinancial.com
    Clifford Dawkins |clifford@scscu.com
    Fiserv / Automic Monthly Technical Users Group Co-Chairs

     

     

     

     



  • 2.  Automic Application Manager Client Call

    Posted 09-09-2016 05:13 PM
    What date and time is this call happening on?

    Ed Knowles


  • 3.  Automic Application Manager Client Call

    Posted 09-12-2016 09:38 AM
    Can someone tell me what DNA stands for? Is the call ONLY for Automic products that integrate with DNA? Thanks!


  • 4.  Automic Application Manager Client Call
    Best Answer

    Posted 09-23-2016 04:39 PM
    Greetings,

    I just wanted to post the minutes of the 09-21-2016 Automic call. I will also do
    my best to provide notification on the next scheduled call to be in December
    of this year.   



    - Introduction of host and guest resources

    - Recap of client call structure; currently 30 minutes per quarter;
      Automic willing supply resources relevant to discussion; resources
      from Automic marketing and development on call today

    - User conference, Automic World, upcoming the end of October in
      Orlando, FL; Added Fiserv/DNA track to conference and still
      taking submitals for presentations; "DNA20" is discount code
      for Fiserv/DNA customers for the conference registration; will
      have DNA round-table discussion as well

    - Status updated on support for Application Manager product provided; no plans are            pending regarding "end of life" support for AM and product; Automic still committed
      to providing and supporting Application Manager for DNA clients;
      current/latest AM release is 9.1.0; support site also planning to post Life Cycle information   on the AM product so customer will know when the next releases will be available; 
      plan is to have 6 month release cadence for service packs and 18 month release   
      cadence for minor releases.

    - Application Manager follows the Automic standard naming convention whereas
      the current 9.1.0 AM means 9(Major).1(Minor).0(Service Pack Number)

    - End of Maintenance(service packs and bug fixes) period is approaching for AM 8
      for March of 2017; Automic generally supports products an additional year after
      the End of Maintenance so support for AM 8 Major would be Mach of 2018

    - Automic does encourage suggestions for minor release via the   
      http://ideas.automic.com/ site; please use it

    - Fiserv DNA client whom license Automic through Fiserv versus directly from
      Automic can still go to Automic Community portal to see when updates are 
      available

    - Q&A question on support for different versions of Java addressed in Q&A; 
      AM 8 & 9 does support Java 1.6 thru Java 1.8

    - Q&A question on AM External References in Application Manager resolved with 
      on call Automic Resources

    - Will attempt to make Automic Client support available on upcoming calls as well
      to assist with other Q&A questions that arise on future calls

    - Q&A question regarding query to retrieve available subar values taken; directed to 
      Object Admin > Reports in AM by panel



  • 5.  Automic Application Manager Client Call

    Posted 09-23-2016 04:55 PM
    Clifford,    Can you tell me what a “DNA Client” is?  Thanks!!    Ed. Ed Knowles, Assistant Director                          Email: eknowle@siue.edu Production Control & Enterprise Reporting               Phone: (618) 650-3813 Information Technology Services (ITS) Southern Illinois University Edwardsville (SIUE) ==============================  Quotable Quote  =============================== "Laws to suppress tend to strengthen what they would prohibit.  This is the fine point on which all the legal professions of history have based their job security."  Bene Gesserit Coda  -- Chapterhouse Dune -- Frank Herbert From: Clifford Dawkins [mailto:automicsoftware+d7251-s5019921@email.vanillaforums.com] Sent: Friday, September 23, 2016 3:39 PM To: Knowles, Edward Subject: Re: [Automic Community] Automic Application Manager Client Call [Automic Community] ________________________________ Clifford Dawkins commented on Automic Application Manager Client Call Greetings, I just wanted to post the minutes of the 09-21-2016 Automic call. I will also do my best to provide notification on the next scheduled call to be in December of this year. - Introduction of host and guest resources - Recap of client call structure; currently 30 minutes per quarter;   Automic willing supply resources relevant to discussion; resources   from Automic marketing and development on call today - User conference, Automic World, upcoming the end of October in   Orlando, FL; Added Fiserv/DNA track to conference and still   taking submitals for presentations; "DNA20" is discount code   for Fiserv/DNA customers for the conference registration; will   have DNA round-table discussion as well - Future of Application Manager product provided; no plans are pending   regarding "end of life" support for AM and product; Automic still committed   to providing and supporting Application Manager for DNA clients;   current/latest AM release is 9.1.0; support site also planning to post Life Cycle information on the   AM product so customer will know when the next releases will be available;   plan is to have 6 month release cadence for service packs and 18 month release   cadence for minor releases. - Application Manager follows the Automic standard naming convention whereas   the current 9.1.0 AM means 9(Major).1(Minor).0(Service Pack Number) - End of Maintenance(service packs and bug fixes) period is approaching for AM 8   for March of 2017; Automic generally supports products an additional year after   the End of Maintenance so support for AM 8 Major would be Mach of 2018 - Automic does encourage suggestions for minor release via the   http://ideas.automic.com/ site; please use it - Fiserv DNA client whom license Automic through Fiserv versus directly from   Automic can still go to Automic Community portal to see when updates are   available - Q&A question on support for different versions of Java addressed in Q&A;   AM 8 & 9 does support Java 1.6 thru Java 1.8 - Q&A question on AM External References in Application Manager resolved with   on call Automic Resources - Will attempt to make Automic Client support available on upcoming calls as well   to assist with other Q&A questions that arise on future calls - Q&A question regarding query to retrieve available subar values taken; directed to   Object Admin > Reports in AM by panel


  • 6.  Automic Application Manager Client Call

    Posted 09-23-2016 05:03 PM
    "DNA Clients" are Automic customers whom specifically purchased the Application Manager solution for the Fiserv DNA Core Banking system that allows scheduling/automation of jobs that were run manually.


  • 7.  Automic Application Manager Client Call

    Posted 09-23-2016 05:07 PM
    Thanks Clifford!!  What about Banner clients?  Is Automic still trying to get them to convert to AE? Ed. Ed Knowles, Assistant Director                          Email: eknowle@siue.edu Production Control & Enterprise Reporting               Phone: (618) 650-3813 Information Technology Services (ITS) Southern Illinois University Edwardsville (SIUE) ==============================  Quotable Quote  =============================== "Laws to suppress tend to strengthen what they would prohibit.  This is the fine point on which all the legal professions of history have based their job security."  Bene Gesserit Coda  -- Chapterhouse Dune -- Frank Herbert From: Clifford Dawkins [mailto:automicsoftware+d7251-s5019921@email.vanillaforums.com] Sent: Friday, September 23, 2016 4:03 PM To: Knowles, Edward Subject: Re: [Automic Community] Automic Application Manager Client Call [Automic Community] ________________________________ Clifford Dawkins commented on Automic Application Manager Client Call "DNA Clients" are Automic customers whom specifically purchased the Application Manager solution for the Fiserv DNA Core Banking system that allows scheduling/automation of jobs that were run manually.


  • 8.  Automic Application Manager Client Call

    Posted 12-13-2016 04:09 PM
    Ed, Sorry for the delayed response.  I attended Automic Conference in Orlando and there was much discussion about this topic and the support the company would allocate to the AM platform.  Automic basically issued a blank statement that there are no plans to stop supporting AM platform.  There are a lot of AM DNA clients and even more AM Banner clients as I discovered from the conference so I think we are "good" on that.  I think we collectively need to remain vigilant about ensuring there is proficient support and the AM platform remains stable and viable for both Automic and clients like us..   Thank you.


  • 9.  Automic Application Manager Client Call

    Posted 12-13-2016 04:11 PM
    My apologies for the late posting of the planned conference call on tomorrow at 3pm EST. I am posting the standard agenda we have but please feel free to join us. Please dial in using the numbers below • Call-in toll-free number (US/Canada):  1-855-299-5224 •Participant Access Code:   21865955# Products Discussed:      •Automic Application Manager and DNA •Automic ONE Automation,  v9 •Other Automic products Standing Agenda: •Welcome / Attendance (if you are able to join please email kellie.brown@dfcufinancial.com who keeps the attendee list) •Date of next Technical Users Group call •Guest Speakers (Please send me ideas on who you would like to be guest speakers, or if you would like to volunteer to speak on a particular topic) •Things you are working on in that you may need help with from the group.  •Cool things you have done or are planning to do with Automic Products that integrate with DNA. •Upgrade plans/Path (8.X, 9.x).  Share upgrade tips, tricks, “gotchas”, Java concerns •Issues / kudos with Automic support or other areas within Automic and/or with Fiserv support for Automic products. •Other misc. topics / Open Discussion (Please send me your topic ideas as you think if them so that I can incorporate them into this meeting) Notes: •This is a group for you.  FULL participation is encouraged and appreciated! Please come prepared with topics of discussion to get the most out of these calls. Kellie Brown | kellie.brown@dfcufinancial.com Clifford Dawkins | clifford@scscu.com Fiserv / Automic Monthly Technical Users Group Co-Chairs


  • 10.  Automic Application Manager Client Call

    Posted 12-13-2016 04:46 PM
    Clifford, Thanks for your response!!  I also attended the Automic Conference in Orlando and I agree with your assessment and recommendation, particularily now that CA Technologies is acquiring Automic by the end of Q1 2017.  Based on their announcement, it would seem that they are more interested in the One Automation Suite (AWA, ARA, and ASO). Ed.


  • 11.  Automic Application Manager Client Call

    Posted 12-15-2016 06:25 PM
    Automic/Fiserv Technical User Group Call 12/14/2016 @ 15:00– 15:30 EDT Facilitator: Kellie Brown/DFCU Financial Facilitator: Clifford Dawkins/SC State Federal Credit Union (SCU) 1.     Meeting called to order by Kellie of DFCU @  15:03 EDT 2.     Introductions of organizers and resources on the call a.     Kristen Walker, Engineering Manager/Automic b.     David Schitter, Account Manager/Automic c.     Souny Barati, Senior Consultant/ Automic 3.     Discussed the 2016 Automic World conference in Orlando, FL a.     Conference provide a specific DNA integration track which went well and was well attended; one DNA track covered different add-ons such as their email agent that can start a subsequent job in AM b.     Automic still lobbying for customer presenters for upcoming conferences to share how other institutions utilize AM; Automic willing to pick conference registration fee for selected presenters c.     Automic emphatically proclaimed that are no plans to de-support the AM product 4.     Automic Community post has an article that explains how institutions can change the AM interface color scheme so persons would not confuse their production versus non-production environments. a.     Article URL: https://automic.force.com/support/apex/CommunityArticleDetail?id=kA4b0000000k9iTCAQ 5.     CA Technologies acquires Automic a.     Acquisition announcement came out on 12-01-2016 b.     Both sides unanimously approved c.     For more details please go to www.ca.com/automic d.     No major changes anticipated with AM product as a result of the acquisition 6.     Automic announced one day virtual AM Basic Operations and Development training a.     Training scheduled for Monday, January 30, 2017 b.     URL To Training: http://automic.com/content/am-basic-operations-and-development c.     URL of syllabus: http://automic.com/sites/default/files/sites/default/files/uploads/Applications_Manage_%20Basic_Operations_and_Development.pdf 7.     Q&A questions and other ideas shared on call: a.     Discussed various methods to possibly automate payroll processing using AM b.     Shared how to dynamically set environment/library settings to point the latest DNA release c.     Shared how to reduce number of calendars maintained by using scheduling conditions more effectively d.     Discussed how multiple versions of Java can be installed on Automic server but should designate specific installation you would want AM to utilize


  • 12.  Automic Application Manager Client Call

    Posted 03-24-2017 12:49 PM

    /Fiserv Technical User Group Call
    03/15/2017 @ 15:00– 15:30 EDT
    Facilitator: Kellie Brown/DFCU Financial
    Co-Facilitator: Clifford Dawkins/SC State Federal Credit Union (SCU)

    1.      Meeting called to order by Kellie of DFCU @  15:02 EDT

    2.      Introductions of organizers and resources on the call

    •       Kristen Walker, Engineering Manager/Automic
    •       David Schitter, Account Manager/Automic

    3.      CA Technologies acquires Automic

    •       Acquisition announcement came out on 12-01-2016
    •       Acquisition became official on 01-19-2017
    •       CA Technologies, like Automic, is a firm believer in the critical role of application workload automation, release automation, and service orchestration
    •       Acquisition is expected to be mutually beneficial to Automic and all its clients
    •       For more details please go to www.ca.com/automic

    4.      End Of Maintenance V8.0

    •       Automic  will see if another email blast can be sent reiterating the end of support forthcoming for AM V8.0 on 03-31-2017
    •       End of Maintenance simply means no more service packs will be generated; support for AM V8.0 continues until 03-31-2018
    •       https://downloads.automic.com/downloads/component_support_lifecycle is the URL to view the Component Support Lifecycle of all Automic products

    5.      V9.1 Release Updates Scheduled

    •       V9.1.2 release will be available soon to AM clients
    •       Has quite few number of requested fixes
    •       V9.2 is currently scheduled to be available to AM clients in July 2017; this is considered to be a minor release that does have some enhancements so look for release notes for more details
    •       Automic has an “enhancement process” available that was discussed
    •       Some callers whom purchased Automic licensure via Fiserv mentioned they were not aware how to get notifications about upcoming releases; group directed back to Automic Community portal to stay abreast with available and upcoming Application Manager Releases.
    •        Automic indicated they will check with Fiserv to see if Fiserv is sending out any notifications about AM releases to their clients whom purchased Automic licensure from them
    •       V9.1.2 naming convention explained
               i.     The final digit (..2 in this case) increments the service pack
               ii.     The middle digit (..1 in this case) increment indicates a minor release with minor changes only
               iii.     The first digit (…9 in this case) increments indicate it is a major release as in the move from V8 to V9

    6.      Version of Apache Shipped Is “Dated”

    •       Apache version released with AM install is older
    •       IIS is also another web server clients could use but no documentation available on how to convert. 
    •       Callers encouraged to use Automic DNA Community support to get details on updating Java or Apache
    •       Clients have in fact replaced the version of Apache that come with the AM installation with version 2 of Apache and some have set up IIS as well
    •       Using FISERV/DNA Automic Portal and Automic Community AM Portal
    •       Would like to see if group had preference over either.
    •       Reference made to the different logins necessary to get to Automic Community Application Manager portal

    8.      Q&A question portion concluded the meeting.

     

    9.      Next scheduled call is 06-21-2017 at 15:30 EDT



  • 13.  Automic Application Manager Client Call

    Posted 06-29-2017 09:17 PM

    /Fiserv Technical User Group Call

    06/21/2017 @ 15:00– 15:30 EDT

    Facilitator: Kellie Brown/DFCU Financial

    Co-Facilitator: Clifford Dawkins/SC State Federal Credit Union (SCU)

     

    1. Meeting called to order by Kellie ofDFCU@  15:02 EDT

       

    2. Introductions of organizers and resources on the call

      1. Christopher Thomas, Automic Support

      2. Kristen Walker, Engineering Manager

      3. David Schitter, Account Manager/Automic

      4. Colleen Mage, Automic Regional Marketing Coordinator

         

    3. David Schitter announces one day virtual training for Application Manager to occur on Monday, 07-24-2017

      1. Course is designed for those new to AM and need to learn how to use the GUI in their daily processing.

      2. Course will also introduce how to create jobs, schedule process flows, and begin working with substitution variables

      3. For more specifics about the course and how to enroll, please visit this URL,https://automic.com/applications-manager-courses, on the Automic support site

      4. The virtual training sessions are a recent offering from Automic which has received great support and feedback from clients thus far

         

    4. JAVA Certificate Expiration Issue covered by Christopher Thomas

      1. Current workaround URL is:https://community.automic.com/discussion/9859/java-certificate-expired-2017-workaround; this corrects any Java version of 1.7.0_51 or higher, since JAVA has increased their security, AM would not let you connect to an expired certificate

      2. If you were on AM and not running one of the latest revisions like v9.1.3 on 06-09-2017, then it was possible your GUI would not start because the Java certificate expired

      3. Java certificates typically renew every two years so the one in AM release v9.1.3 is good till about the same time frame for 2019

      4. Automic indicated they announced the issue about a month ago, on their community support pages; however, the consensus of the caller’s preference such an important notification be provided much earlier

      5. Automic fully agrees there needs to be more proactive in notifying clients across multiple venues such as the Community Support site as well as email notifications and other venues

      6. The specific URL for AM updates areHERE

         

    5.  Kristen Walker and Mark Sniggler speak about the Automic DNA Roadmap

      1. Hotfixes and Patches will be released on an as needed bases

      2. Service Packs will be release every six months and “will” always be accumulative

      3. Regular Releases will be released every 18 months; 9.2 slated to be release in July 2017; no specific date provided yet but it will include some significant enhancements to the product

     

    1. Colleen Mage talks about CA World conference

      1. Will be in Las Vegas, NV; 11-13-2017 – 11-17-2017; formerly the Automic World conference

      2. URL to event ishttps://www.ca.com/us/caworld.html

      3. Mentioned there are speaker presentation slots still available for those interested

         

    2. Q&A question portion concluded the meeting.

       

    3. Next scheduled call is 09-20-2017 at 15:30 EDT



  • 14.  Automic Application Manager Client Call

    Posted 09-20-2017 09:34 AM

    Just a reminder today we have our quarterly conference call of AM users of the DNA integration at 15:30 eastern time

    - Call in number US/Canada : 1-855-299-5224

    - Participant Access Code:       21865955



  • 15.  Automic Application Manager Client Call

    Posted 09-25-2017 01:25 PM

    Fiserv Technical User Group Call

    09/20/2017 @ 15:00– 15:30 EDT

    Facilitator: Kellie Brown/DFCU Financial

    Co-Facilitator: Clifford Dawkins/SC State Federal Credit Union (SCU)

     

     

    1. Meeting called to order by Kellie of DFCU @  15:33 EDT

    2. Introductions of organizers and resources on the call
     a. Ray Dooley, Automic Support
     b. Kristen Walker, Automic Engineering Manager
     c. David Schitter, Automic Sr.Account Manager
     d. Elease, Automic Support
     e. Ben Casell, Automic Support


    3. Discussion of the CA World Conference for 2017
     a. Early bird registration ended on 09-22-2017
     b. Conference will be in Las Vegas, NV
     c. Preconference training offered "before" conference at additional cost for interested AM clients; final pricing dependent upon any training you may opt to partake
     d. Conference will offer a "Genuis Bar" where you get one-on-one consulting from the Automic support team
     e. There will also be an "Automation Theater" featured as part of the conference
     f. There are Application Manager tracks offered during conference for Banner clients that would also possibly benefit clients using the DNA integration
     g. Within the “Banner track”, will discuss how customer service will be changing along with the new offerings available



    4. Upgrading Apache for Application Manager
      a. some audits request the packaged version of Apache that ships with AM be upgraded for security purposes
      b. Apache version that ships w/AM is the lowest version that would work in the most configurationsw/o issue
      c. Automic support working on document now on how to upgrade Apache on Linux or Windows to latest version; this document should be on the Automic Community support page within   days
      d. Caller also wanted to know if support will document how to upgrade Apache on IIS; Automic support working on preparing this “separate” documentation as well.                                                                                      

      e. Automic also will share these document w/Fiserv support as well



     

    5. Kristen Walker speaks about V9.2 Upgrade
     a. Released in July 2017
     b. Offers clients ability to “request” job or process flow from the actual object definition versus always using the submit button/menu
     c. Added the ability to set retention dates of notification logs just as you can on output logs now
     d. Change password for JDBC login which used to be cached in the RMI server memory so client would not have to “bounce” RMI server to clear
     e. Due to licensing issues, removed the Oracle JDBC driver; subsequently requires a “new” prompt during the AM installation that request the location of your JDBC driver on  your server; must enter the full path accordingly
     f. Various bug fixes as well included which can be viewed on Automic support or when you download the 9.2 upgrade

     



    6. Q&A question portion concluded the meeting.
     a. AnotherAM virtual training offering will occur again on October 23, 2017; course designed to get new users acclimated to AM if not able to attend training at the conference
     b. Another question reference whether any DNA client use the One Automation solution with DNA; only one now which was a highly specialized implementation; One Automation  integration more robust and scalable than the AM integration.
     c. Caller asked specifically about a “scheduled from” date issue that Automic support indicated would be addressed in 9.2.1 due to be released in January 2018.



    7. Next scheduled call is December 2017 at 15:30 EDT

     



  • 16.  Automic Application Manager Client Call

    Posted 12-18-2017 06:20 PM

     

    ;)  Fiserv Technical User Group Call

     

    12/13/2017 @ 15:30– 16:00 EDT

     

    Facilitator: Kellie Brown/DFCU Financial

     

    Co-Facilitator: Clifford Dawkins/SC State Federal Credit Union (SCU)

     

     

    1. Meeting called to order by Kellie of DFCU @  15:33 eastern


    2. Introductions of organizers and resources on the call

    • Christopher Thomas, Senior Automic Support Tech for Application Manager
    • David Schitter, Senior Account Manager, Automic
    • Ray Dooley, Automic Professional Services Manager

     


    3. Discussion of the CA World Conference for 2017

    • Persons whom attended conference in Las Vegas, NV shared their experience
    • Christopher Thomas of Automic made a presentation during the conference regarding best practices for the AM product; feedback was very positive as information shared by resource was practical and applicable
    • Some AM clients took advantage of Automic resources at conference by poising questions specific for their institutions
    • This was first AM conference after Automic merger with CA
    • Conference was still very well planned and organized
    • Total conference attendance was about 4000 persons which is much larger attendance than prior Automic conferences
    • Total number of companies was about 170
    • Next CA World Conference for 2018 targeted for Miami, FL; we hope to see all of you there


    4. Automation of Tax Processing

    • Currently, there is no way to automate Tax Processing via Application Manager so time still is required to creates files manually via the DNA interface
    • One Fiserv resource on the call possesses SQT(s) that allow to automate the process of tax files via AM; these SQT(s) not available to all Fiserv clients
    • Consensus of the group on call was to contact Fiserv Client Care Managers regarding the SQT(s) the Fiserv resource mentioned and request these be made available as native app from the DNA App store online in which other clients could request


    5. Christopher Thomas speaks about upcoming releases

    • V8 of AM will no longer be supported after 03-31-2018
    • Automic confirmed Java 9 is not supported by AM product currently but is in the testing phase; no current ETA on when JAVA 9 compatibility with AM will be achieved
    • Next planned release of AM will be 9.2.1; is not a major release; will contain primarily fixes and is scheduled “tentatively” to be available for download on01-11-2018


    6. Automic Email Agent

    • Ray Dooley of spoke about Automic product that allows clients to monitor email boxes and then “automatically” initiate another process or requests
    • Email Agent looks for very specific content in the correspondence which then serves as a “trigger” to automate any manual processing as applicable
    • Implementation does require a Automic Professional Services engagement to install and demo how to utilize
    • Automic planning to do a web demo on 01-09-2018 of this Email Agent but no time has been established yet. If any clients are interested in attending this demo, please email David Schitter at David.Schitter@automic.com

    7. Next scheduled call is spring 2018; will update specific date later 

     

     

     

     

     



  • 17.  Automic Application Manager Client Call

    Posted 04-04-2018 01:04 PM

    Fiserv Technical User Group Call

     

    03/21/2018 @ 15:30– 16:00 Eastern

     

    Facilitator: Kellie Brown/DFCU Financial

     

    Co-Facilitator: Clifford Dawkins/SC State Federal Credit Union (SCU)

     

     

     

    1. Meeting called to order by Kellie of DFCU ; 15:33 eastern

     

    2. Introductions of organizers and resources on the call

    • David Schitter, Senior Account Manager, Automic
    • Ray Dooley, Automic Professional Services Manager
    • David Schitter, Senior Account Manager, Automic
    • Ben Caffell, Automic Support Manager
    • Corey, Automic Support
    • Luu Le, Automic Community Manager

     

    3. Discussion of the Automic Community

     

    4. Automic Support Changes

    • Changes are coming to Automic support that effectively transition to CA support; specifically, new sites will be become available
    • Interaction with CA support will remain virtually the same as you experience now with Automic support
    • To get specifics of these changes go to thehttps://community.automic.com/discussion/11604/changes-to-automic-supportpage
    • The “new” version of the CA support page can be found at https://support.ca.com/us.html
    • Current Automic support users may have to change passwords once switched so be prepared; however, usernames should remain the same
    • The target cutover date right now is 04-13-2018 thru 04-15-2018
    • April 16, 2018 is the go live date for the CA portal; the old Automic portal will no longer be available to log cases however support will still be active on any remaining cases
    • AM community content will be moved over to CA support; all user profiles will be migrated to CA portal to include all threads currently
    • Current Automic phone numbers will remain the same

    • CA support also has the same single sign-on ability

    • CA support also has an e-learning section; not much content for Application Manager currently

    • CA support will have more resources available than Automic; clients should put request on site AM U-learning content

    • Service level agreements should remain about the same as with Automic as well as ability to address critical issues

    • CA has been extremely aggressive regarding advancing their support offerings in lieu of previous undesired feedback

     

    • CA investing heavily in self services around their communities and knowledge systems

    5. Issues in 9.2.1 Update Release

    • Clients have found that after “bouncing” the MASTER that the agents do not reconnect; patch that was added to9.2.1introduced the bug so this version isnotrecommended for your production environment
    • this is corrected in 9.2.2 but this not available until July 2018
    • However, 9.2.0 does not have this issue
    • Clients may also have some JAVA compatibility issues based on versions on client and server; could have an SSL negotiation issue if the server is on an older JAVA

    6. Disaster Recovery(DR) Considerations for Application Manager

    • If a DR scenario occurs, need to know basic criteria to get AM to work at another location
    • The three basic requirements for AM in a DR scenario are as follows:
      1. Must replicate the repository database: it contains what is necessary for the GUI to load on the client; approach DBA about ORACLE backups for the repository database

      2. Failover the Master; agents on virtual servers can just put the image on a different VM host; Version 9.X.X allows for a “Passive Master” on the DR server which would automatically start up

      3. Failover over of the Agents: Agent definition names should be given the host name; can also put in multiple host names so if you have a primary server and a failover server you can put both names in the agent definition so in a DR scenario it will recognize the failover server; as long as MASTER knows agent could run on a different host you should be fine

    • Installation guide for AM does talk about how to set up the passive MASTER; clients will need to consult with their CA/Automic Account Manager regarding your specific licensing for this passive master.  David Schitter can be reached at (303) 350-7386 for further related licensure questions


    7. Next scheduled call is June 20, 2018 @ 15:30 Eastern



  • 18.  Re: Automic Application Manager Client Call

    Posted 07-26-2018 09:23 AM

    Fiserv Technical User Group Call
    07/19/2018 @ 15:00 - 15:30 eastern
    Facilitator: Kellie Brown; DFCU Financial  [ kellie.brown@dfcufinancial.com]
    Minutes: Clifford Dawkins; SC State Federal Credit Union (SCU)  [clifford@scscu.com]

     

    1. Meeting called to order by Kellie of DFCU @ 15:03 eastern
      • Indicated next meeting will allow for an hour-long session with option to end early given agenda and any concerns have been addressed
      • Next call will likely include WebX(s) to further enhance the presentation which require more time than the current half hour
    2. Introductions of organizers and resources on the call
      • David Schitter, Senior Account Manager, CA Technologies
      • Daniel Shannon, CA Product Manager
      • Colleen Mage, Sr. Director Product Mgmt
      • Phearith Mage, Sr. Support Tech
    3. Release of Automic 9.2.2
      • Update provided by Daniel
      • Released just previous week in July 2018
      • Primarily is a maintenance release with no new features
      • Addresses bug fixes particularly agent reconnect issue after restarting the MASTER which was encountered in release 9.2.1
      • No clients on call running 9.2.0 or later in production yet
    4. Changes to CA Support
      • Update provided by Daniel
      • Indicated CA does take enhancement requests
      • Encouraged participation in client forums and to pose questions to CA support
      • Clients can also post and vote on ideas
      • AM clients seem to be emphasizing technical currency which is ensuring AM will be supported on the latest platforms to include operating systems, databases and ERP’s
      • Referenced the https://communities.ca.com/community/ca-automic-community portal which show various product subcategories to include AM[Application Manager]
      • Call attendees encouraged to reach out to Clifford Dawkins or Kellie Brown with questions about the support site
    5. CA World Conference 2018
      • Update provided by Collen
      • Conference will be held in Miami, FL at the Miami Beach Convention Center
      • November 12th thru November 16th
      • https://www.ca.com/us/caworld.html is URL for conference information and registration
      • https://www.travelhq.com/events/caworld18/#/login?returnURL=%2Fcontent%2Fcacom%2Fen_us%2Fcaworld.html%3Fintcmp%3Dheadernav […then Hotel Accomodations]; shows available hotels you can select in vicinity of conference
      • AM tract will be offered during the conference which may be inclusive with Banner clients who also use the product
      • There is a summer super saver rate till 08-25-2018 offering about $1300.00 off the registration fee!
      • Standard registration rate is $1995
      • If you are a presenter at CA World conference, registration is free
      • CA still excepting bids for conference speakers till 08-10-2018; send your suggestions to David Schitter David.Schitter@ca.com
      • There will be some free and paid Application Manager training offered at CA world so please visit the CA world site for more information
    6. News from CA Support
      • Update provided by Phearith
      • CA support will do WebX next session on the navigation of the new support portal on next call
      • Mentioned 9.2.2 only uses Java 64 bit so ensure your version is compatible beforehand; clarified this is on the MASTER; will research and update whether 64-bit Java is required on remote agents as well
      • The Java_SFTP job is available for continued use for any client upgrading to the 9.2.0 or later
      • Any "fresh" installation to 9.2.0 or later will not include this Java_SFTP job; CA support recommending the RA FTP agent for these clients
      • RA FTP agent allows more flexibility and functionality such as allowing clients to choose any port versus being limited now to ports 21/22 with the old Java_SFTP job
      • Other clients using different methods of generating variables with the SFTP such as PowerShell or creating program types that seem to pass accurate return codes
      • Clients on call encourage share their SFTP methodologies on the community support site
    7. CA Acquired by Broadcom
      • Broadcom is known as industry leader in semiconductors
      • Actual merger transactions not finalized until the 4th quarter of 2018
      • Until finalized, CA will remain a standalone company conducting business as usual
      • No further details can be provided about merger at this time
    8. Next scheduled meeting September 19, 2018 at 3pm eastern


  • 19.  RE: Automic Application Manager Client Call

    Posted 06-10-2019 01:16 PM
    Edited by Clifford Dawkins 06-12-2019 04:31 PM


  • 20.  RE: Automic Application Manager Client Call

    Posted 06-10-2019 01:16 PM
    ​Testing to see if new Broadcom user portal working


  • 21.  RE: Automic Application Manager Client Call

    Posted 06-10-2019 01:17 PM
    Edited by Clifford Dawkins 06-12-2019 04:37 PM

     

    AM/DNA/Fiserv Technical User Group Call

    05/29/2019 @ 3:00 – 4:00 EDT

    Facilitator: Kellie Brown/DFCU Financial

    Minutes by: Clifford Dawkins/SC State Federal Credit Union (SCU)

     

     

    1. Meeting called to order by Kellie of DFCU @ 15:01 eastern; encouraged feedback requests from those on the call be sent to organizers via email; email addresses provided

     

    1. Introduced the following guest speakers:
    2. Daniel(Dan) Shannon; Broadcom, Product Manager; AM included in portfolio of managed products
    3. Alex Givens; AscendoSoft, AM/DNA Integration Consultant
    4. Ray Dooley; HCL; Service Provider Director

     

    1. Guest speakers given open forum to discuss relevant AM issues

     

    1. Dan Shannon: Talked about the AM roadmap, in March delivered the AM v9.3 release to address new Java requirements; Indicated Oracle changed Java licensing to begin to monetize further releases after a specific date(04-16-2019); If paying for Java licensing from Oracle, AM v9.3 will support;   Broadcom also opened v9.3 to support the OracleJDK(…non-licensed based Java); JDK is the open-sourced version of Java; AM v9.3 supports OracleJDK 11.0.2 and continue to support higher release versions; Another area of compatibility with v9.3 that was addressed was support for Oracle 18c; also removed the license checking of the AM product so not to worry anymore about keyfile.ini admin; Java 11 dropped some functionality AM was previously utilizing to include "Java Web Start"(JWS); JWS would download Java and the application as necessary; under AM v9.3 have to retrieve the ClientRun.jar file and run locally from workstation; no date set yet but will start working on v9.4 to likely be available later this year; focus on trying to keep AM relevant to appease the customer base and keep it viable for the foreseeable future; not many enhancement requests coming in from AM community so they feel it is meeting general customer requirements; Audience noted cannot use Win2016 server w/AM v9.3 because it will not allow you to KILL jobs from GUI; Broadcom unaware of issue but noted and will get fixed; AWE999 Internal error message addressed; recommended sending debug logs to CA/Broadcom support

     

    1. Alex Givens: recognized as the architect whom wrote most of the integration between AM and DNA; mentioned has number of AM v9.3 clients in various stages of upgrading AM; has v9.3 running successfully against Java 8u191, Java 8u201, and some with OpenJDK 11.0.2; all mentioned versions are the "free" versions of Java; any Java update released on/after 04-16-2019 will be fee-based licensing except for the JavaJDK open source code version(s); has not noted any affects w/DNA using v9.3 at any sites; Explained that AscendoSoft offers consulting services centered around DNA/AM along product offerings that service the two platforms

     

    1. Ray Dooley: indicated Broadcom's focus more on products vs services so all former professional services outsourced; HCL is the "preferred" service provider for any Broadcom software; indicated no plans from Broadcom to offer any type AM conference as provided previously by Automic/CA

     

    1. AM community site will be changed over to Broadcom on 06-06-2019; all "existing" account holders should migrate over seamlessly; add notification(s) to your login profile will ensure you receive email(s) when updates available

     

    1. Question from CU about upgrading agent servers posed to group; response was to create one "functional" server then clone it out as needed

     

    1. Some clients experienced Oracle Version when installing v9.3; no release notes about this noted; compatibility matrix for v9.3 indicated it only supports Oracle 12 & 18; usually occurs where the Oracle client on Master still Oracle 11 client but the database is probably Oracle 12; more prevalent issue where AM database does not reside on the same server as Master

     

     

    1. Issue of GUI not color change not working in v9.3; AM community ticket now open; Broadcom researching now

     

     

         Minutes submitted by Clifford Dawkins, SCU…Thank you.

     

     



    ------------------------------
    Clifford Dawkins
    Senior Systems Manager
    SC State Federal Credit Union
    Tel: 803-255-8480

    ------------------------------



  • 22.  RE: Automic Application Manager Client Call

    Posted 06-10-2019 01:17 PM
    Edited by Clifford Dawkins 06-12-2019 04:29 PM


  • 23.  RE: Automic Application Manager Client Call
    Best Answer

    Posted 09-06-2019 06:20 PM

     

    AM/DNA/Fiserv Technical User Group Call

    08/21/2019 @ 3:30 – 4:00 EDT

    Facilitator: Kellie Brown/DFCU Financial

    Minutes: Clifford Dawkins/SC State Federal Credit Union (SCU)

     

    1. Meeting called to order by Kellie of DFCU @ 15:31 eastern

     

    1. Introduced the following guest speakers:
    2. Dan Shannon; Broadcom, Product Manager; AM included in portfolio of managed products
    3. Jim Holck; AscendoSoft, CEO/Sales Consultant
    4. Mark Romeo; HCL; Solution Architect
    5. Stephen Petterson; Account Manager, Broadom

     

    1. Guest speakers given open forum to discuss any relevant AM issues

     

    1. Mark Romeo: Worked with product under the AppWorx product name; been involved with AM product about 25 years now; indicated Application Manager now being rebranded back to AppWorx to leverage the name recognition in the general marketplace

     

    1. Stephen Petterson: stephen.petterson@Broadcom.com will direct any clients to find out whom their prospective assigned account manager may be presently in lieu of staffing changes within Broadcom; no clarity provided by Broadcomm on whom will definitively replace prior Senior Account Manager, David Schitter

     

    1. Dan Shannon: indicated only "known" issue with Windows server 2016 is the cancellation issue[KILL] where it cancels the jobs but not the underlying process; was not able to provide an ETA for the group but indicated Broadcomm still researching; client on call requested Dan escalate the issue since it has been known and he indicated he would address the responsible team again; indicated Application Manager is largest product base his team supports; Dan reiterated Broadcomm still committed to AM product; indicated AM product roadmap primarily about keeping product technically current and maintianing platform currency; Broadcomm still taking AM enhancement requests but no immediate plans for significant enhancements; currently AM is only Broadcomm product "certified" to run DNA batch; conclusion: keep product running as long as possible so no client site have need to move to another scheduling product

     

    1. Jim Holck: worked with AM product while under the company name of AppWorx; AscensodoSoft provides software and consulting services to the DNA/AppWorx marketplace; currently have about 60 DNA sites as active AscendoSoft clients; assist with AppWorx support and further customization via their consulting services; been inundated last few months with lot of AM 9.3 upgrades; developed line of software that compliments many administration and implementation of AppWorx; please reach out to AscendoSoft.com site for further questions or inquiries of interest; site will be changed over to Broadcomm on 06-06-2019; all "existing" account holders should migrate over seamlessly; add notification(s) to your login profile will ensure you receive email(s) when updates available

     

    1. Polled listeners regarding feedback about their experience(s) with new Broadcomm support site for Automic Community; reiterated support site does provide requested email updates pending on notification settings in user profile

     

    1. Participant had issue with window agents not running a specific DNA job after upgrading them from Windows 2008 R2; Dwight from Fiserv indicated can't KILL jobs with windows 2016 which was confirmed by another client; participant encouraged to pose question on Broadcomm community ; conclusion: Windows 2016 is supported but has this "known" issue of not allowing user to fully KILL a job

     

     

    1. Participant wanted to know if new DNA sites being offered AppWorx as part of the integration and all agreed this was true; Fiserv still authorized to license AppWorx with purchase of DNA

     

    1. Issue of GUI not color change not working in v9.3; Broadcomm researching now; multiple tickets still open on this issue and Dan indicated he would follow up on this item as well

     

     

    Minutes submitted by Clifford Dawkins, SCU…Thank you.

     

     



    ------------------------------
    Sr. Systems Manager
    SC State Federal Credit Union
    ------------------------------