ESP dSeries Workload Automation

 ESP DSERIES 12.2 Desktop Client Patch problem

Judy Huntington's profile image
Judy Huntington posted 09-15-2021 03:43 PM
Hi team,  We upgraded to ESPDseries 12.2 last year.   We had a few users months ago have issues on and off with not being able to download applications: the list of apps was not appearing.   We tried reinstalling the desktop client, rebooting, and sometimes it would rectify itself and others would be a few days.  It seemed to stop until the other day a user who had been using 12.2 Desktop Client with no problem could not download applications.

I did some research and found that there is a patch to fix that and a couple of other bugs in the desktop client.   I have downloaded the patch from the Broadcom site and am trying to follow the instructions but no matter where I place the xxxxxx.zip file, the desktop client comes back with 'the repository is empty or the repository is unavailable'     I can open a support ticket but wanted to see if anyone has applied this patch successfully and if so, what you did since I have never applied a patch to CAWA before and want to make sure I am just not mis-reading the instructions.


This is the instruction.txt 
* ____________________________________________________________________________ *

* ID: 1
* PRODUCT: DSRDTC
* RELEASE: 12.2
* DESC: WIN-WIN-DC PATCH CUMULATIVE PATCH 12.2
* SYSTEMS AFFECTED: WINDOWS
* SOLUTION TEXT:

4) Desktop CLient splash screen not coming
while launching Desktop Client

Problem Record = 85

3) Not able to download the applications in
Define perspective sometimes.

Problem Record = 84

2) Support added for retrieving spool file from
CLI command using "GETSPOOLFILE".

Problem Record = 83

1) Desktop Client should show warning message
when submission count is less

Problem Record = 82

PREINSTALL STEP : NO

POSTINSTALL STEP : NO

USE APPLYPTF TOOL : NO

USE APPLYPTF-64BIT : NO

MASTER IMAGE PATCH : NO

PREREQS: None

MPREREQS: None

COREQS: None

MCOREQS: None

SUPERSEDED: None

HYPER: NO

DISTRIBUTION CODE: A (A=Available, I=Internal)

PROBLEM RESOLUTION: Follow the instructions below:
The following PREREQS must be applied before applying this
fix:

CA Workload Automation DE R12.2 Build 2394

CA Workload Automation R12.2 Patch Installation
Instructions
============================================================
===
Extract the <CAWADC>_<build>_patch.zip file to a location
which can
be provided as updatesite folder.

You can also directly use the zip file as updatesite
location. Refer
the topic 'Desktop Client Automatic
Update' for more detail.

Desktop Client Automatic Update
================================
CA WA Desktop Client patches are made available as ZIP
archives and
can only be applied through automatic updates.

To specify a shared location for CA WA Desktop Client
automatic
updates.

1. Connect to the server as an administrator using CA WA
Desktop
Client.
2. Open the Admin perspective.
3. Right-click Topology in the Admin view, and select Open
from the
pop-up menu.The Topology view opens.
4. Right-click the server connection in the Topology view
and select
'Configure Shared Parameters' from the pop-up menu.The
Server Shared
Parameters view opens.
5. Enter an appropriate value for the following parameter:
URI to get the latest Desktop Client update

Specifies the location where the CA WA Desktop Client
updates are
available.

Specify the URI in one of the following formats:

HTTP server http://hostname/UpdateSite/.
The repository must be accessible through the HTTP server.

Archive file.jar:file_URI!/.

For example, the archive file can be
jar:file:////shared-drive/CAWA/UpdateSite/
CAWADesktopClientUpdate_12.2.0.0.201910221803_2365/.
Shared location.

file:////shared-drive/CAWA/UpdateSite
The client computers download CA WA Desktop Client updates
from this
location.

Update CA WA Desktop Client Manually
-------------------------------------

You can update CA WA Desktop Client manually if automatic
updates are
disabled or if you prefer to check for updates manually.
To update CA WA Desktop Client manually
1. Select Help, Check for Updates from the main menu of CA
WA Desktop
Client.If updates are available, CA WA Desktop
Client starts the Available Updates wizard.

2. Select CA Workload Automation Desktop Client and the
version you
want to install, and click Next. The Update Details page
opens
displaying the update and version you selected

3. Click Next to confirm your selection, or click Back to
go back and
change your selections.

4. click finish to proceed with the installation. The
updates are
downloaded and installed on your computer.

5. Click Yes when you are prompted to exit and restart the
computer.


PRODUCT(S) AFFECTED: CA dSeries Workload Automation Release 12.2

DOWNLOAD INFORMATION:
---------------------
NODE: ftp.ca.com
PATH: /CAproducts/wa/DSRDTC/nt/GA/SO13218
FILES: SO13218.D8G SO13218.CAZ

UPDATED ROUTINES:
---------------
CAWADesktopClientUpdate_12.2.0.0.202005041800_2394.zip 73523253 MON MAY 11 12



* ____________________________________________________________________________ *

* WINDOWS VERSION: 0 EFFECTIVE: 05/15/2020 ACTION: A
*** NO ZAPS FOR THIS VERSION ***

Kunduri Kiran's profile image
Broadcom Employee Kunduri Kiran
Hi,

Please use the following steps and see if you are able to apply the patch

Desktop Client - Windows - Preferences - Workbench-Install/Update - Available Software 
Click Add button and click 'Archive'  button to point to .zip file. Click OK. and Click OK.
Desktop Client - Help - Check for updates . It should install the patch.

Hope it helps!
Ravi Kiran
Judy Huntington's profile image
Judy Huntington
Thank you, Kiran, for your response and sorry I have taken a week to respond but I was out.

I have already tried adding the path to the location in preferences but the update shows no updates found.

When I do a 'reload' of the site in Desktop Client - Windows - Preferences - Workbench-Install/Update - Available Software ,  I get  Unable to connect to repository Unable to connect to repository http://icdudaixxesp71.pearsontc.com/opt/CA/temp_dir/21662920.zip/content.xml

I have tried adding it to my C:drive (local) and a company shared drive but it doesn't find it there either.

Either my client cannot connect to the CAWA server where I placed the zip file or a windows drive.   Any suggestions on what I am doing incorrectly or a good place to use?
Kunduri Kiran's profile image
Broadcom Employee Kunduri Kiran
Hi,

Can you please confirm if you are pointing to the zip file only - CAWADesktopClientUpdate_12.2.0.0.202107051544_2465.zip.
Judy Huntington's profile image
Judy Huntington
I am downloading the files I am directed to in support.


DOWNLOAD INFORMATION:
---------------------
NODE: ftp.ca.com
PATH: /CAproducts/wa/DSRDTC/nt/GA/SO13218
FILES: SO13218.D8G SO13218.CAZ


UPDATED ROUTINES:
---------------
CAWADesktopClientUpdate_12.2.0.0.202005041800_2394.zip 73523253 MON MAY 11 12


File name File Size Add to Cart Download
SO13218.txt 13 KB  
SO13218.CAZ 70 MB  
SO13218.D8G 4 KB  
This download gives me a folder named 22846583.zip  (number changes each time it is downloaded) with the 3 files above within it.   I have tried pointing to the path with the zip file downloaded   http:/path/xxx/22846583.zip   and then again http:/path/xxx/22846583 and even tried with the .CAZ file.

The zip file name of CAWADesktopClientUpdate_12.2.0.0.202107051544_2465.zip  does not exist.       I even put that in but in every case I get   'Unable to connect to repository '  so I think that the Desktop Client is just unable to connect to the locations I am trying to place the download.   I will try again Monday.