CONTENT PACK FOR ITIL FOR CA SERVICE DESK MANAGER 17.3

[Lindsay Estabrooks]

Downloaded DVD0000000002124.iso

setup.bat worked fine

When I try to import ContentPackITILCASDM170PAMWF.xml (in the ..\files\workflow folder) into PAM, nothing is updated.

I looked at the ContentPackITILCASDM170PAMWF.xml file in a text editor and it does not contain XML !!

The contents of the file start out like this:

aAbBcCDdeEfFgGhHiIjJkKlLmMnNoOpPqQrRsStTuUvVwWxXyYzZH4sIAAAAAAAAAOy9ZVQf27Mtiltwdw3ubgnB3Z3g7gQL7gQLEFyCBAju7hosuLtDsBAcgsu7Y7zX
/w+8wSDZO3ufc+69nzLq10L3WrNmVc1VvSJ2B00642yG83VvhlkKZXO13w1tsTsZoqeVl5QyYqqV
PUbVrfTC0Jhn55PZl7z4Q7t5eU0M+66g1Sry2JdKTEvCrSdbSvn3DGhUqngLqk0uPRsEK+lWjhmv
​

Any suggestions?

[Brian Mathato]

Hey Lindsay,

Perhaps log an official Support case for this?

[Lindsay Estabrooks]

Thanks Brian. I have logged support case 32645803.​