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 September Patch - Alarmview in OC unusable?

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Olaf Pape's profile image
Olaf Pape posted Sep 15, 2021 08:32 AM
Hi all,

I just installed the September patch and find the alarm view like this:



OK, I thought. Clean situation before defining which columns I want. But unfortunately my individual column definition is not saved at all. Switching to another view and come back you have an empty alarm view again.

I cleared the browser cache and deleted the work directory. No remedy.

Can this be? Has anyone else observed this?
Stephen Danseglio's profile image
Broadcom Employee Stephen Danseglio Best Answer
@SamG the September patch release has been updated so this issue should not occur any longer.​ We just tested it out a few days ago and it worked.
Robert Jones's profile image
Robert Jones
Yes, I can signup for this problem as well.  We just applied the hotfix and opened the alarm view and saw the same.  We were able to edit the columns and add several of them and save the config.  However, when we logged back in; the view reverted back to the default shown above.  This is a step back.  

RJ
Sam Green's profile image
Sam Green
Has this been reported to support?
Stephen Danseglio's profile image
Broadcom Employee Stephen Danseglio
This has been reported to Support.
Stephen Danseglio's profile image
Broadcom Employee Stephen Danseglio
Did you apply the Sept. patch release without applying the July patch release first?
Steve
Robert Jones's profile image
Robert Jones
Hey Steve,

Yes, I had applied the July patch release when it initially came out.

RJ
Stephen Danseglio's profile image
Broadcom Employee Stephen Danseglio
ok thanks RJ, back to you all soon...
Stephen Danseglio's profile image
Broadcom Employee Stephen Danseglio
In the UMPALARMVIEWERINFO table, check if the 'DefaultFilter' column is present or not.
select * from UMPALARMVIEWERINFO

If the column is not present, run this sql (for MS SQL SERVER) ---->

ALTER TABLE UMPALARMVIEWERINFO
ADD DefaultFilter int;

Steve
Robert Jones's profile image
Robert Jones

Steve,

 

I ran the command and it shows the column is there:

 

OwnerName      Columns              Filters

administrator     Host,Robot,Creation time & date,Alarm Message,Count {}

 

These are the columns I selected and it looks like it was saved in the database.

 

However,  when I look at the Operator Console; I still only see.  Somehow, the columns I added/saved, are not visible in the console.



Stephen Danseglio's profile image
Broadcom Employee Stephen Danseglio
Can you webex in the morning with Dev? Please let me know and Ill send out an invite.

Thanks,
Steve
Robert Jones's profile image
Robert Jones
Steve,

Yes I am available in the morning.  I start at 7am EST.

RJ
Stephen Danseglio's profile image
Broadcom Employee Stephen Danseglio
Ok RJ, thanks I'll send you a webex invite shortly. Please open a case for "September Patch - Alarmview in OC unusable?"
and note in the comments to assign it to me.

Speak with you tomorrow...

Thanks,
Steve
Robert Jones's profile image
Robert Jones
Ticket has been created.  Talk to you in the morning.

Case 32850115



RJ
Olaf Pape's profile image
Olaf Pape
Hi @Stephen Danseglio,

after adding the column 'DefaultFilter' in UMPALARMVIEWERINFO the ​alarm view has persistent column. 
It's still far from perfect, but this way it's at least somewhat usable. The re-sorting and the size of the columns is still not persistent and you can't sort by owner either.
Sam Green's profile image
Sam Green
Has this behaviour been seen in many other deployments of this patch? I'm holding back deploying it at the moment.
Vaclav Tomec's profile image
Vaclav Tomec
@ Olaf Pape Where are the updated September patch files available? I dont see any new version on Hotfixes page ....
Olaf Pape's profile image
Olaf Pape
@Vaclav Tomec The September 2021 Patch is available at the Hotfix Page​:
https://support.broadcom.com/external/content/release-announcements/CA-Unified-Infrastructure-Management-Hotfix-Index/7233#Patches_20.3.3_Monthly