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 CA DSM Common App Framework services often disappears from the server & Agent last Run not upto date on ITCM Patch Management server

Shiv Choudhary's profile image
Shiv Choudhary posted Jun 07, 2021 11:21 PM
Hi,
CA DSM Common App Framework services often disappears from the Problematic server & Agent last Run not upto date showing on ITCM Patch Management server. To resolve this issue , first we have to uninstall the agent from the problematic server & then reinstall it , but it takes lot of time & repetitive effort to resolve it & it's happening very often now .
I hope you understand my concern & if not Plz ask me for more details .
Plz check the below screenshot for more details & someone help me on this .

CA IT Client Manager
Version: 14.0.2000.255


Shiv Choudhary
Steve Parker's profile image
Broadcom Employee Steve Parker
I would check back through the Windows Event logs to see who/what has deleted the service.
Shiv Choudhary's profile image
Shiv Choudhary
Can you plz let me know how to find in Event logs that when the services has been deleted & who has deleted it ?

Shiv Choudhary