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 Service Performance Manager - How to get Critical Alarms

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Rudi Baldo's profile image
Rudi Baldo posted Jan 15, 2021 08:11 AM
Hi world.

We descovered on Spectrum some SPM Test which are configured on an Cisco Router like that:

ip sla 269677
icmp-echo 1.1.1.1 source-ip 2.2.2.2
owner naples - 27 piazza
tag 0269677-1-2-device
frequency 30
ip sla schedule 269677 life forever start-time now

Then I configured the parameters on Spectrum in order to get alarms when the tresholds are exceeded.
My problem is that we are getting only minor alarms even though I configured it for getting major and critical alarms.


The configuration in Spectrum.

The alarm in Spectrum


Is it possible to get major or critical alarms for it?
Is it possible to change the alarm title because SPM TEST TIMED OUT is not what I want?

Thank you for any help.
Kind regards,
Rudi
Jose Vicente Espinosa's profile image
Broadcom Employee Jose Vicente Espinosa Best Answer
Hi Rudi,

SPM TEST TIMED OUT alarm does not correspond to Latency threshold breach.

That alarm correspond to the Timeout defined in General tab.

Latency threshold alarms have the title SPM LATENCY THRESHOLD EXCEEDED.

If you want to modify the title of an alarm, open Event Configuration tool from Tools menu, and search the event code.

SPM related events are 0x0456000X

Specifically, SPM TEST TIMED OUT is 0x04560001

Type field corresponds to the Alarm title

When you modify and save the event, you will create a custom file under <SPECROOT>/custom/Events/CsPCause. In our case, <SPECROOT>/custom/Events/CsPCause/Prob04560001_en_US

This file will be created only in the OneClick Server you are connected to. If you have multiple OneClick servers, you have to copy that file to the same place in the rest of OneClick servers.

Finally, to apply changes, go to OneClick home page > Administration >Update Event and Alarm Files > Reload. This has to be done on each of the OneClicks.

Best practice when doing event customization is to use the same OneClick server as the master, and later propagate to the rest.

Regards

Rudi Baldo's profile image
Rudi Baldo
Hi Jose Vicente,

thank you for your answer.

At the moment I don't understand how I control the generating of "SPM TEST TIMED OUT" or "SPM LATENCY THRESHOLD EXCEEDED" alarms.

I got only "SPM TEST TIMED OUT" alarms and now I would like to know how to get "SPM LATENCY" alarms.
What do I have to change in order to see "SPM LATENCY alarms.

Thank you and kind regards.
Rudi
Jose Vicente Espinosa's profile image
Broadcom Employee Jose Vicente Espinosa
Hi Rudi,

Timeout is the time the device will wait to complete test execution
Latency is the time between request and response on successful test execution

Timeout usually happens when test destination is not responding. 

First of all, you have to confirm the test is working.

Then set latency to something shorter than test execution time to force.

In my example I have a jitter test configured on the device and discovered with Spectrum. Its latency is ~3-4 secs


Now, I edit my test and set Latency thresholds

Now I get my Major alarm for the Test


Regards
Rudi Baldo's profile image
Rudi Baldo
Hi Jose,

thank you very much.

I think you helped me a lot.
In the next days I will test it.

Thank you very much.
Rudi