Business: Vodafone Turkey operates in 81 cities throughout Turkey, with 3,203 employees in more than 1,200 stores. The company offers fixed line, mobile telephony, Internet and digital television services to more than 21 million subscribers.
Challenge: Having encountered issues with real-time monitoring, Vodafone Turkey decided to transform its IT infrastructure with Service-Oriented Architecture (SOA) to ensure successful service delivery.
Solution: CA Technologies SOA solutions, including CA Application Performance Management, have enhanced Vodafone Turkey’s application security and performance by ensuring problems can be analysed and solved quickly.
Benefit: With end-to-end monitoring of IT components, such as its CRM and billing systems, Vodafone Turkey can now take a more proactive approach. By monitoring applications from a customer’s perspective, problems can be prevented before they arise.
On 28 December 2005, Telsim, a local operator, was acquired by the Vodafone Group, one of the biggest international mobile telecommunication companies globally, and it was renamed Vodafone Turkey. Vodafone Turkey operates in 81 cities throughout Turkey, with 3,203 employees in more than 1,200 stores. The company offers fi xed line, mobile telephony, Internet and digital television services to more than 21 million subscribers. With a goal to contribute to the country’s burgeoning growth, Vodafone Turkey is the second biggest mobile communication company in Turkey with a 35.7 percent market share
To increase the quality of its services for subscribers, Vodafone Turkey needed to be able to maintain real-time monitoring while transforming its infrastructure to a service-oriented architecture (SOA). Without a real-time monitoring framework for its TIBCO enterprise service bus platform, which forms a critical part of its IT infrastructure, Vodafone Turkey was unable to track the performance of its applications.
Read the story here: http://cainc.to/iRJFal