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CA Service Management 14.1 Cumulative Patch 4 (14.1.04) is now available

By Rajeev Kumar posted 07-05-2017 02:08 PM


Dear Community User,


We are pleased to announce the availability of CA Service Management 14.1 Cumulative Patch 4 (14.1.04). This cumulative patch is delivered for CA Service Desk Manager 14.1, CA Service Catalog 14.1, and CA Asset Portfolio Management 14.1 and above.


We recommend upgrading your CA Service Management implementation to the latest release to take advantage of all current features and improvements. If you are unable to upgrade to the latest release, CA has made a patch available for CA Service Management 14.1. Customers with CA Service Management 14.1 should install this patch if you are interested in obtaining resolutions to the issues identified in the Release Information section of the wiki as well as to receive future fixes as detailed in the Defect Resolution Process.


Patch Content

This update includes several fixes for CA Service Desk Manager, CA Service Catalog, CA IT Asset Manager (Asset Portfolio Management), Unified Self-Service, and xFlow along with all previously released cumulative patches for CA Service Management 14.1. We encourage you to visit CA Service Management documentation wiki to review the fixes included in this patch and how to implement the update.

You can download your copy of CA Service Management 14.1 Cumulative Patch 4 (14.1.04) from CA Support Online - CA Service Management Solutions & Patches.


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07-07-2017 06:00 AM

Hey Sheila,


We have updated this page with DE34875  


Thanks and regards,


07-06-2017 09:19 AM

Hi Guys good day!!



I did not find the defect DE34875 in the list. It's supposed to be there as expected, right?




07-06-2017 07:29 AM

Hi Mahesh


You can find the Windows 14.1.04 Value Pack which it includes Service Catalog Product

Individual Product Owners(Clients) should download and they can Install the windows Value pack 14.1.04


CA Service Catalog Product Page:

07-06-2017 04:32 AM

Hi All,


The 14.1.04 value pack is not available under CA Service Catalog product but then only available under "CA Service Management Service Desk Manager Package - MULTI-PLATFORM". Is this deliberate or are we missing something.


Individual product owners (clients) who are well versed with old terminology (Service Catalog) would not be able to find the latest value pack.


Any suggestions?

07-06-2017 01:46 AM

I have fixed the URLs in the blog too.  

07-05-2017 04:17 PM

Thanks, Alex.. Those work fine.



07-05-2017 02:46 PM

Hi Rajeev,


I'm not able to access these links:   the fixes included in this patch and how to implement


I'm getting a '403 - Forbidden' error after logging on with my credentials.