CA Technologies is continually working to improve our software and services to best meet the needs of our customers. This message is to inform customers of the impact that Microsoft’s announcement on August 7, 2014 to retire support for certain versions of Internet Explorer will have on your organization’s use of CA Service Management (CA Service Desk Manager, CA Service Catalog, CA IT Asset Manager).
On August 7, 2014, Microsoft made a significant change in its Internet Explorer Support policy. Effective TUESDAY, JANUARY 12, 2016, only the most current version of Internet Explorer available for a supported operating system will receive technical support and security updates. With regards to CA Service Management, there are two potential sets of impacts:
The supported GA versions (12.9 and 14.1) of CA Service Management are compatible with the latest version of Microsoft Internet Explorer (i.e. Microsoft Internet Explorer 11), and customers are encouraged to start using the same in conjunction with CA Service Management.
Customers can continue using the prior versions of Microsoft Internet Explorer that are noted as "supported" in the support matrices for CA Service Desk Manager 12.9, CA Service Catalog 12.9, CA IT Asset Manager 12.9, and CA Service Management 14.1. However, after TUESDAY, JANUARY 12, 2016, CA Technologies will no longer provide any fixes, patches, service packs, updates, upgrades, programmatic changes or coverage for any issues resulting from such usage. Customers can continue to contact CA Support after TUESDAY, JANUARY 12, 2016, for basic configuration, usage, and troubleshooting of CA Service Management with Microsoft Internet Explorer 8, 9, or 10 on an “as is” basis. If a workaround cannot be determined, the customer understands that their problem will be deemed “irresolvable.”
At this time, we encourage you to plan for the impacts listed above. As a reminder, CA Service Management also supports versions of other browsers - Mozilla Firefox and Google Chrome - as noted in the support matrices of the supported GA versions.
If you have any questions regarding the support schedule, please contact CA Service Management Technical Support via the CA Support Online portal. Our Technical Support Lifecycle Policy is also available at this site.
Your success is very important to us, and we look forward to continuing our successful partnership with you.