We have a requirement to integrate Service Desk Manager with BMC footprints. this is needed as one of our vendor uses that tool and needs the requests on their tool. right now we have integrated with the mail eater. But that is not efficient as it has latency issues.
Is there a way we could make use of SOAP Webservices as part of SDM? I know we could use webservices to update the incidents/requests. but how do we initiate a trigger to call webservice method to get the created/updated ticket info and write to a file or send to another service? any suggestions or guidances would be very much helpful.