January 31, 2020
CA Technologies, a Broadcom Company, is continually working to improve our software and services to best meet the needs of our customers. In accordance with the “Working with CA Support” guide available at CA Support, please consider this email your written notification that we are discontinuing technical support for CA Client Automation 14.0 & 14.0 SP1 effective January 31, 2021. This will allow our Development organization to more effectively focus its resources and add value to the next release of CA Client Automation. After January 31, 2021, CA Technologies will continue to make self-service support available until the end of your current maintenance term.
At this time, we encourage you to plan for the migration to CA Client Automation 14.0 SP3 as soon as possible, so you can take full advantage of the features and enhancements this release has to offer. For information on CA Client Automation, please visit the CA Client Automation pages at CA Support.
As CA Technologies would like to make your upgrade to CA Client Automation 14.0 SP3 as straightforward as possible, we are offering the following:
- The latest supported Version/Release of CA Client Automation, at no charge, as long as you have an active maintenance contract for CA Client Automation. Documentation to help you prepare for your upgrade to the new Version/Release can be viewed on the CA Client Automation pages at CA Support.
- Upgrade assistance from qualified local CA partners. For more information and a list of partners in your area, please contact your local CA Channel Partner Group office.
- Should you need any assistance with developing a migration strategy or performing the actual migration, CA Services can help. For more information on CA Services and how you can leverage our experience, please visit CA Services.
- If available, CA Extended Support, a CA Technologies support offering, that extends support for CA Technologies software product versions or releases that have reached End of Service. CA Extended Support may be available for a limited time after the End of Service date. Please visit our CA Support website for more information.
Your success is very important to us, and we look forward to continuing our successful partnership with you.
The CA Client Automation Product Team