Clarity Service Management

Meet CA Support Engineer CA Service Management: Maheshwar Kusuma

By Rachel_Macik posted 07-16-2015 01:02 PM

  

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Maheshwar Kusuma may be one of our newest support engineers in CA ITC Hyderabad office, but he's no stranger to our products. Maheshwar has Masters in Computing Software Technology from the UK, and has over nine years of CA product experience in his former role as a consultant.

His says CA has been his "dream company"...

 

"The work culture in support is awesome!"

 

Though he is new to this location, he already feels at home. He has enjoyed his transition from the implementation as a consultant to the support engineer role and suggests CA Service Management users  get involved in the communities.

 

"The communities brings users closer together. We can all work as one team and provide added knowledge. It's great to see new faces and learn how they are using the product."

 

Maheshwar also suggests browsing the knowledge base articles to better equip yourself with knowledge from past cases. By browsing the Self-Service Support content, users are better prepared to ask the right questions or resolve issues on their own.

 

To learn more about our channels for Self Service Support go to ca.com/support - we've got something for every product!

 

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And here's a #throwbackthursday... back in 2012 when the CA Hyderabad office had a flash mob outside the building! My favorite part is at 05:57... Man, these guys can DANCE!

Follow the Support Engineer Here

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