Oakwood Systems Group Improves its IT Managed Services Offering with CA Unified Infrastructure Management and CA Cloud Service Management
Business: Oakwood Systems Group (Oakwood) is a leading IT consulting systems integrator based in the US Midwest. It has a strong alliance with Microsoft and operates in a number of IT areas.
Challenge: To reduce the costs and workload associated with providing IT managed services to its clients, Oakwood needed to improve the efficiency of IT application monitoring.
Solution: The company has deployed an IT service management platform based on CA Unified Infrastructure Management and CA Cloud Service Management. The solution provides complete service visibility for Oakwood and its clients.
Benefit: Higher employee productivity and improved customer satisfaction have enabled Oakwood to reduce costs, increase agility and protect its competitive advantage as a provider of IT managed services.
Oakwood Systems Group (Oakwood) is a leading regional scale IT systems integrator and strategic technology consultancy firm based in the US Midwest. With offices in St. Louis, Missouri, and Kansas City, Kansas, the company provides world-class technology consultants to architect, deploy, optimize and support the IT investments of organizations in many different industries. Founded in 1981, Oakwood has served over 11,000 organizations globally — in North America, South America and Europe. The activities carried out by Oakwood cover six different technology areas: the Internet of Things, digital customer experience, the cloud, social media and collaboration, managed services and data management. Oakwood boasts a client satisfaction rating averaging over 97 percent and is a multi-year winner of the ‘Microsoft Partner of the Year’ title for the Central Region of the US. It is also recognized as one of the Top 50 Microsoft Partners in the world for its solutions in a number of areas. As a successful business, the company is expanding, with plans for hiring more employees and opening new offices in the US.
Read the Full Story Here: Oakwood Systems Group Improves its IT Managed Service Offering with CA Unified Infrastructure Management and CA Cloud Service Management