A colleague of mine recently had his mobile phone break during a business trip. Many of us have become accustomed to using our mobile devices for everything from boarding passes, to getting a ride to and from the airport, to looking up the closest Starbucks within an airport terminal - not to mention using it for phone calls and text/IM while we wait or getting notifications of things like gate changes and delays. While the absence of a smart phone can be overcome, the manual processes required take more time – are simply less efficient. You can get a paper boarding pass, no problem. You can look at the screens in the terminal to see gate changes and you can stand in line for a cab. The physical world still “works” but things certainly can be made smoother and more accelerated when you use a smart phone.
So why am I talking about smart phones and air travel … “hey – I thought this blog was supposed to be about SAP!” Well, just as we depend on our smart phones for day to day efficiencies, businesses depend on SAP to support efficient business processes that can span an entire organization. From procurement, supply chain, HR, accounting and more, organizations run their businesses on SAP and it is critical that the SAP application experience be a smooth and efficient one. CA is one such organization.
A recent webcast showed how CA Technologies manages its own SAP implementation using CA APM. In the webcast Rich Lazzara, Director of IT at CA responsible for Procurement and Mobility within CA’s Business Systems Group and Harold Davis Jr., a Senior Systems Administrator with the CA internal SAP Systems Administration group discuss the business drivers, technical challenges and importance of SAP in the day works of CA. Rich and Harold also discussed in detail how CA APM is used to monitor SAP Fiori and make sure that the SAP application experience is a good one.
In the webcast, Rich discusses how CA APM helped identify and solve a 30+ second response time issue for the "Approve Leave Request" app, allowing a drill-down into the root cause. Harold discusses the architecture used for CA APM and goes into details on how CA APM helped solve key application performance challenges.
You can watch a replay of the webcast, Maximize SAP performance and availability, to learn more.
Also, to understand technical detail about monitoring SAP applications with CA APM, please check out Robert Guathier’s excellent blog.