How long have you been at CA jaisa05 ?
I have been at CA for 2 years
What was the career path that led you here?
I was very interested to be part of CA. I was working on product Nolio now known as Release Automation, based in India. I came to post acquisition of Nolio by CA and the decision around building global support team for Release Automation (Nolio).
What product do you support?
I support product CA Release Automation
What keeps you at CA?
There is lot of things happens within CA ecosystem. It spans from resolving challenging situations faced by customer in there massive infra, tech-talks, innovative projects and healthier professional and social culture.
What is your passion outside of work? What do you like to do?
Business driving technology and technology driving business are two dimension, which excites me. Outside at work I love to follow and read about Entrepreneurship, start-up, technological innovation. Beside this I am inclined to “unleashing human excellence” which is driven by lot of psychological theories like NLP, etc. I love to read about them and lot of Business and management book. If not doing either of those you can find me @ gym without loud music.
What is your educational background?
I have pursued Master of Computers application as my PG degree.
How has support changed since you started?
I would not called it as changed me, but what I will call it enhance my vision to unforeseen dimension of IT, which I have ignore since. I was developer in my earlier career before CA and with support the most interesting skill enhancement I can see and excited with is resolving issue in the time of crisis, similarly like time-space tradeoff, where time is very short and amount of information (space) flowing in is very huge.
Why should people be involved in the communities?
I think it is a best way of collaboration, cooperation and knowing each other. Communities are not constrained to boundaries and organization hierarchical structures. This is the place where communication among people is ethical, flat and more informal hence personal, with only one intention to HELP and SHARING!
Why should customers read Knowledge Articles?
As the name, it is a knowledge house. There is a theory of TRIZ (theory of the resolution of invention-related tasks), which state that the problem we are trying to solve has a probability that it been solved by someone else in world. I think KD are resource for it and communities is a platform driven by this theory.
Follow the Support Engineer Here: jaisa05