What was the career path that lead you here?
Sr. Technical Support Engineer & Technical Advisor
What product do you support?
CA has one of the best work cultures, is a great place to work and learn.
What is your passion outside of work? What do you like to do?
I'm a big fan of hiking and swimming, I love all kind of activities related to nature and the sea. When not working, I enjoy hanging out with my friends and/or girlfriend. I love traveling, discover new places and enjoy different cultures!
What is your educational background?
Computer Engineering and several certifications, like a Microsoft Certified Systems Engineering, IT Administrator by EUCIP, etc.
How has support changed since you started?
Support has significantly changed over the more than 15 years that I’ve been in the business.
Today, customers are benefited by enhanced self service capabilities provided via support online, communities, and other socializing mediums.
Why should people be involved in the communities?
CA communities provide customers the communication entry point to our technical organization. In addition communities also provide a collaborative environment that gives the needed insight to product and dev team about how customers use the product and where they are challenged.
Why should customers read Knowledge Articles?
Reading Knowledge articles empowers customers by providing self-service capabilities that can help them in not only resolving their issues faster and find useful information that was otherwise not readily available. It’s an immediate solution!
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