CA Service Management

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Meet CA Support Engineer for Service Management: Vinod Subburaj

By Chris_Stallone posted Feb 25, 2016 09:41 AM

How long have you been at CA subvi02 ?

vinodsubburaj.jpg     9 years


What was the career path that lead you here?

As Part of Technical Support we troubleshoot complex cases which require lot of learning and Thinking. At the End of the Day i attain Job Satisfaction .


What product do you support?

CA Service management  Product ( CA Service desk manager, IT Asset Manager)


What keeps you at CA?

CA has one of the best work cultures. Excellent place to work and learn. Freedom to work on your own terms.


What is your passion outside of work? What do you like to do?

I start my weekday with workout at Gym, I try to take time out for my favorite sport Chess, badminton,Tennis, Table Tennis, Swimming.


What is your educational background?

Master’s in Computer Application.


How has support changed since you started?

In This 9 years of CA Support, We got a chance to upskill ourselves with latest Technologies, we Provide guidance / assistance to customers on various Aspect like Administration, Implementation,Best Practice on the usage of CA product which is Best in industry. On top of it we have good Work life balance. We reach client/customers/Partners through Email/Phone/Communities and Trouble shoot various     Technical issues and that lead us to create Good Knowledge Documents and Videos. With all these Effort customer get benefited which Gives us satisfaction  on this Job.


Why should people be involved in the communities?

CA communities is the  forum where all Technical experts from Development, QA,Support,Services & Customers meet share knowledge , try to help each other . Knowledge Sharing is Immense. This is the Best place to provide an update on Any new release,best Practices, Announcements.


Why should customers read Knowledge Articles?

Reading Knowledge articles empowers customers by providing self-service capabilities that can help them in not only resolving their issues faster and find useful information that was otherwise not readily available.


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