How long have you been at CA?
Suman: It has been 4 years
Are you a dedicated engineer as part of an enhanced support package?
Suman: Yes, I support Cap Gemini as part of ESS Platinum contract.
What was the career path that lead you here?
Suman: Prior CA I used to work as Consultant implementing CA PPM, and in order to learn the depth of the product and help Global PPM Customer has brought me to CA.
What product do you support?
Suman: CA PPM
What keeps you at CA?
Suman: Helping customers satisfies me the most. CA has given many opportunities to learn new things and implement my learning into my work.
What is your passion outside of work? What do you like to do?
Suman: Outside work, I love playing Table Tennis and an amateur Wildlife Photographer and love to visit sanctuaries.
What is your educational background?
Suman: Master’s in Computer Application
How has support changed since you started?
Suman: Support gave me the opportunity to connect with the customer’s better. I have evolved myself from troubleshooting issues to advising customers about their environment.
Why should people be involved in the communities?
Suman: In communities, it is an informal way to connect to the PPM users and get to know the business challenges they face in PPM. In addition, you get to know the best practices shared by many customers.
Why should customers read Knowledge Articles?
Suman: By reading knowledge articles, you will get to know
- - Known product bug information
- - How to use the product
- - Vulnerability information
Follow the Support Engineer Here: SumanPramanik