|What was the career path that led you here?|
Over the years I’ve worked in a variety of software development positions, with online stockbroking applications, and then with more security & crypto related products, before becoming involved in Siteminder/SSO deployments and then SSO support.
What product do you support?
I was more development & services focused, a big plus for me in moving to a support role was the ability to work mostly from home, but I enjoy the company of the other team members, and certainly there are daily challenges to keep your mind occupied.
What is your passion outside of work? What do you like to do?
We live near the beach, so swimming and outdoor activities like cycling & hiking are a big part of life here. I am also interested in food and wine, where my role is mostly as the consumer & we enjoy travelling.
What is your educational background?
I have a degree in Applied Science, Majoring in Computer Science, that was a while ago now, and done a few other lone subjects, including History & Philosophy of Science & Bioinfomatics to keep my brain active.
How has support changed since you started?
Better interaction via webex certainly has helped give a closer interaction and quicker resolution of priority issues.
Why should people be involved in the communities?
It helps to be better informed about important produce changes and security updates.
On a personal note, you can access some of the CA SSO tools I’ve written in the “Scripts & Tools” tag on
Why should customers read Knowledge Articles?
Apart from the stimulating plot and character development, they are a great source of insights into how to work with features of the CA SSO product.
Follow the Support Engineer Here: Mark.ODonohue