How long have you been at CA ganla02 ? 
I have been in CA from past 3 years 10 months.
What was the career path that led you here?
I was working on security products (mainly Identity and Access Management products) in my previous company. I was moved into a project which involved supporting CA Siteminder and eventually moved to CA Support based on that experience.
What product do you support?
CA Identity Manager, CA Directory and Cloudminder
What keeps you at CA?
The work culture of CA and management support for employees. Also employee benefits.
What is your passion outside of work? What do you like to do?
I love to read. I also watch lots of movies. Writing is my passion. I write short stories whenever I get time
What is your educational background?
I completed my Bachelors of Technology from Mahatma Gandhi Institute of Technology, Hyderabad
How has support changed since you started?
Customer First has become the supreme motto for support and its getting stronger every year . Everything we do, we try, we stop or continue doing, it’s all for the customer happiness. This is how a Support Team should think and that is what getting implemented in CA Support.
Why should people be involved in the communities?
Like a social network platform is used to interact with likeminded people, CA communities can also be used effectively to interact with different individuals who are interested in different products and technology.
Also, customers can also use this platform to share their ideas and check if their ideas are getting implemented.
Why should customers read Knowledge Articles?
Self –service is always faster. Client can get immediate resolution for their problem if they can find an appropriate Knowledge Article. This saves the time for the client and after all Time is gold.
Follow the Support Engineer Hereganla02