How long have you been at CA Yanna ? 
Just completed 15 years anniversary.
Are you a dedicated engineer as part of an enhanced support package?
Yes, I am.
What was the career path that lead you here?
Having an appetite for technology
What product do you support?
CA APM (Application Performance Management
What keeps you at CA?
What is your passion outside of work? What do you like to do?
I am a volunteer tutor /teacher at local community center in Flushing , New York.
Teach Language and Math for elementary school kids to prepare them for common core
Spend 2nd Saturdays of each month at Soup Kitchen
Donate and participate with Breast Cancer Walk at Fresh Meadows, Queens, New York.
What is your educational background?
Bachelor of Science in Computer Science and Industrial Psychology
(Hofstra University, New York – Class of 2006)
How has support changed since you started?
A lot.
- From Phone and email only support to multimedia support.
- Such as WebEx, VPN, Communities, Chat, email…etc
- Degree Program at Support University
- Labs on Demand
Why should people be involved in the communities?
Keep connected and to be aware of current technology and issues.
Why should customers read Knowledge Articles?
To be proactive.
Try to avoid problems.
To be self-awareness and educate themselves.
Meet other CA Support Engineers Here
Follow the Support Engineer Here: Yanna