CA Service Management

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Updated Approach to Defect Resolution Process

By Carol Piccus posted May 12, 2017 01:40 PM


Dear Community Member,


As part of our continued agile transformation, we are implementing a new policy regarding the delivery of solutions for the following Service Management products:  CA Service Desk Manager, CA Service Catalog, and CA IT Asset Manager.


We are implementing a new Cumulative Patch approach to delivering solutions to ensure a higher level of quality and supportability across our product suite. These cumulative patches will undergo a full QA cycle and will encompass all updates to the product since the initial GA date for that release level.


More details about the new approach can be found in the Defect Resolution Process section of the wiki.


The first cumulative patch under the new approach for 14.1 is currently in process and is expected out mid-2017. As we get closer to that release date, we will send out an update with the fixes that will be included.

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