CA Service Management received a Market Leader rating in industry analyst firm Research in Action's recently published ITSM Vendor Selection Matrix: The Top 20 Global Vendors 2017. CA was tied for 1st in Execution and received 2nd in Strategy across the top 20 ITSM solution vendors. 
What's more important is that this industry analyst's rating methodology is different from that employed by other analyst firms in that their ratings do not rely on vendor input (vendor survey responses, videos, briefings,...). Instead, Research in Action surveys 1,500 IT shops and bases their rating on the customer responses and their own research, thus reducing, or maybe eliminating vendor bias in the ratings. Take a look at the Full Report, where you will see how each vendor did in 8 criteria and learn about several trends impacting the future of ITSM. Enjoy!