Certifications

Merging personal mylearn wmware account

Igor Yurchyk posted Jun 21, 2024 05:38 AM

Hello

I forgot to "migrate" my personal vmware mylearn account, registered on email address iyurchik@outlook.com.

Today I registered new account at Broadcom with the same address.

Is it possible to merge them and have at Broadcom visible my certificates?

Is this the right way where I'm asking it?

Thank you for answers

Broadcom Employee Sharelle Patterson posted Jun 21, 2024 12:58 PM

You can submit this form https://broadcomcms-software.wolkenservicedesk.com/web-form. Case Type = Education: VCF Certification; Component = Profile Merge. In the description, let them know any email addresses you may have had associated with your VMware history, tell them which one will be the 'survivor' and they will combine into one.

Igor Yurchyk posted Jun 25, 2024 03:12 AM

Hello Sharelle,

Sorry, I can't login by the link you provide. But, actually, other portals I've logged in.

Thank you

Igor Yurchyk posted Jun 25, 2024 03:18 AM

Screenshot is attached

Attachment View in library

Capture.PNG 6 KB

Broadcom Employee Sharelle Patterson posted Jul 08, 2024 09:57 AM

@Igor if you have a customer account with Broadcom you can log into the support portal and request the same change.

Igor Yurchyk posted Jul 22, 2024 08:43 AM

Hello Sharelle

I have created new account, but I can't create new case or even view cases because of Okta issues which you seen in the attached picture

Could you please forward my case to any team for looking solution this case

I'm not alone with this case I guess

Thank you

Igor Yurchyk posted Jul 24, 2024 09:14 AM

Hi together

Could you please support me for migration from my previous vmware mylearn, my trainings and certificates to this portal https://cp.certmetrics.com/vmware ?

Thank you in advance

Broadcom Employee Karl Childs posted Jul 31, 2024 10:26 PM

Hi Igor, were you able to submit your case in the form? Did it ever work for you?

Igor Yurchyk posted Aug 06, 2024 09:20 AM

Hello Karl
which form do you mean?

Broadcom Employee Sharelle Patterson posted Aug 27, 2024 07:02 PM

Igor, there is no way for me to guess which 'new account' is yours. I can see your outlook account. Provide information on which account you are trying to migrate to. Alternatively, go to Broadcom support and log a ticket there

Igor Yurchyk posted Aug 30, 2024 03:45 AM

I had vmware mylearn account, registered to iyurchik@outlook.com
I created on Broadcom account, registered to iyurchik@outlook.com
I want to migrate the certificates from my vmware mylearn account to the my Broadcom account, from point 1 -> to point 2. I've been not in time and forgot to migrate. This is why I'm asking to assist me. Thank you

Igor Yurchyk posted Aug 30, 2024 03:50 AM

I can't create the case on the Broadcom support because problems with authentication there, OKTA service is blocking that

Igor Yurchyk posted Dec 23, 2024 05:10 AM

Hello

This is mine information - BDCM01338496

Can we continue the merging vmware mylearn to broadcom?