Symantec PGP Encryption

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  • 1.  WinPE doesn't detect SEE encrypted disk

    Posted 14 days ago

    Hi everyone, 

    I tried to run the customised WinPE for SEE recovery; however, I couldn't see any disks when I tried to select the disk that needed to be recovered.

    What should I do? Am I doing anything wrong here, as the disks are somehow not detected? 

    Thanks!

    Lily



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  • 2.  RE: WinPE doesn't detect SEE encrypted disk

    Posted 9 days ago

    Hi Lily,

    Thanks for reaching out and describing the issue with the WinPE not detecting your SEE encrypted disk during recovery. This is actually a fairly common situation, and it's usually caused by the Windows PE boot media not having the necessary storage drivers for your hardware.

    To resolve this, you'll want to identify which storage drivers your system requires. You can check your device's manufacturer website for the appropriate drivers or use tools like Device Manager on Windows to see which drivers are installed under "Storage controllers." Once you've downloaded the correct drivers, the next step is to add them into your Windows PE boot image.

    Here's a general outline for adding drivers to your WinPE boot media using DISM:

    1. On your technician PC, mount the WinPE image:

       - Open Command Prompt as administrator.

       - Run: dism /Mount-Image /ImageFile:"<path to boot.wim>" /Index:1 /MountDir:"<mount directory>"

    2. Add the storage drivers:

       - Run: dism /Add-Driver /Image:"<mount directory>" /Driver:"<path to driver INF files>" /Recurse

    3. Commit changes and unmount the image:

       - Run: dism /Unmount-Image /MountDir:"<mount directory>" /Commit

    4. Replace the boot.wim file on your USB drive with the updated version.

    After updating the boot media, try booting again and see if your disks are now visible. This process should help ensure that WinPE recognizes your storage devices so you can proceed with SEE recovery.

    Hope this helps!