1) Please confirm if only the XP Virtual Machine is crashing or entire Workstation application is crashing.
yes, this is only XP VM crashing. Workstation is still running with no issues with other VM ( W11)
2) Please confirm if other virtual machines on the same setup are working fine.
Yes, if you are asking about other VM (like W11, W10) they are working fine.
Original Message:
Sent: Apr 01, 2025 07:00 AM
From: Dhairya Tomar
Subject: Windowx XP crashing on 17.6.3
damima
1) Please confirm if only the XP Virtual Machine is crashing or entire Workstation application is crashing.
2) Please confirm if other virtual machines on the same setup are working fine.
Original Message:
Sent: Mar 27, 2025 08:07 AM
From: Dhairya Tomar
Subject: Windowx XP crashing on 17.6.3
damima Based on the support bundle you provided, raised a ticket internally, relevant team will look into the same.
Original Message:
Sent: Mar 27, 2025 03:09 AM
From: Dhairya Tomar
Subject: Windowx XP crashing on 17.6.3
damima Requesting you to recreate the issue and generate support bundle of affected VM using menu option Help->Support->Collect Support Data.
Once done, please share Support bundle on this thread.
Original Message:
Sent: Mar 25, 2025 10:35 AM
From: damima
Subject: Windowx XP crashing on 17.6.3
Hi,
I am running version 17.6.3 build-24583834 where I have very important XP Machine crashing after 30 min or few hours with following message:
2025-03-25T13:38:39.639Z In(05) vcpu-0 Msg_Post: Error
2025-03-25T13:38:39.639Z In(05) vcpu-0 [msg.log.error.unrecoverable] VMware Workstation unrecoverable error: (vcpu-0)
2025-03-25T13:38:39.639Z In(05)+ vcpu-0 Exception 0xc0000005 (access violation) has occurred.
2025-03-25T13:38:39.639Z In(05) vcpu-0 [msg.panic.haveLog] A log file is available in "C:\VM\vmware.log".
2025-03-25T13:38:39.639Z In(05) vcpu-0 [msg.panic.requestSupport.withoutLog] You can request support.
2025-03-25T13:38:39.639Z In(05) vcpu-0 [msg.panic.requestSupport.vmSupport.windowsOrLinux]
2025-03-25T13:38:39.639Z In(05)+ vcpu-0 To collect data to submit to VMware support, choose "Collect Support Data" from the Help menu.
2025-03-25T13:38:39.639Z In(05)+ vcpu-0 You can also run the "vm-support" script in the Workstation folder directly.
2025-03-25T13:38:39.639Z In(05) vcpu-0 [msg.panic.response] We will respond on the basis of your support entitlement.
2025-03-25T13:38:39.639Z In(05) vcpu-0 ----------------------------------------
I read few things about SVGA driver, I have disabled
is there some workaround available for this?