Where to find Event Notification Recipient List in CA Asset Portfolio Management (APM)?

[CA Tool]

Hi Team,

We are currently troubleshooting an issue in CA Asset Portfolio Management (APM) where a workflow notification process (/ITAM/Notification without ACK) is being triggered multiple times through event processing.

From the logs, we can see repeated events of type:
CA.Common.Workflow.Provider.DataInfo, which appear to be firing notifications continuously.

As part of the analysis, we are trying to identify:

👉 Where the notification recipients are configured in CA APM for these events

Specifically, we would like to understand:

• Where the recipient list (users/groups/emails) is defined for APM event notifications

However, we are unable to clearly identify where the actual recipient list is maintained or resolved from.

Questions:

1. Where exactly are notification recipients defined for APM-triggered events?
2. Can recipients be dynamically derived (e.g., from asset owner, contact, or role)?
3. Is the recipient list controlled within APM or entirely inside the ITPAM workflow?

Any guidance or pointers would be greatly appreciated.

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[Ravindhar Kanaparti]

Hi, CA APM notifications, notification parameters details configured during Events creation on specific field. 
->Create local or global configuration on a object (ex: Asset),

->Click on notification icon shown beside the field name

->click on this link, we can have the option to enter the notification parameters, which has the recipients  emails to be configured.

Please refer https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-4/using/asset-management/financial-management/events-and-notifications-for-ca-apm.html

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