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VMware Fusion Pro licence for personal use is missing

  • 1.  VMware Fusion Pro licence for personal use is missing

    Posted 9 days ago

    Hi,

    I followed the emails to migrate my VMware account over to here, but now I can't find anywhere with my VMware Fusion Pro licence key.

    I've spent the last three hours searching around the various portals and support pages and none of them have pointed me in the right direction.

    I have no entitlements available to me either, and I've tried to submit a case but when I try to click on the "cases" heading, the page get's stuck in a login loop.

    I understand my Fusion licence was a free thing and maybe that can't be recovered, but surely there should be somewhere we can request a new licence key too? When I launch Fusion on my Mac, when you click the option to get a free licence key, it redirects you back to the Broadcom portal but with zero indication of where to go next.

    Can someone please just help me as I rely on Fusion for a lot of my work.



  • 2.  RE: VMware Fusion Pro licence for personal use is missing

    Broadcom Employee
    Posted 9 days ago

    Hello Luke,

    I have sent you a message privately. Please let us know if you need further assistance.



    ------------------------------
    Regards,
    Leona Valluri
    Broadcom Global Customer Assistance
    ------------------------------



  • 3.  RE: VMware Fusion Pro licence for personal use is missing

    Posted 7 days ago

    Hey,

    I have the same problem, when i click the request free Licence Key button, when starting the Mac App, i get redirected to the old customerconnect page which is not availible anymore. When i follow the link to the new Broadcom Support Portal, I get directed to the main page with no further instructions.




  • 4.  RE: VMware Fusion Pro licence for personal use is missing

    Posted 7 days ago

    its the same problem for me too..please help!




  • 5.  RE: VMware Fusion Pro licence for personal use is missing

    Posted 7 days ago

    I am also unable to download VmFusion Pro for Personal use, I have no entitlements or products listed in my account? 




  • 6.  RE: VMware Fusion Pro licence for personal use is missing

    Posted 7 days ago

    For what it's worth, I have the same issue. I've spent nearly 20 minutes here bouncing around.




  • 7.  RE: VMware Fusion Pro licence for personal use is missing

    Posted 7 days ago

    Hi all,

    same problem for me. When I try download Fusion 13.5.2 I always get the following message

    I have migrated my account from VMWARE to BROADCOM as recommended.

    I would greatly appreciate any help.




  • 8.  RE: VMware Fusion Pro licence for personal use is missing

    Posted 7 days ago

    I am having the same issue as @uval14.  Can anyone help to complete the account verification process?




  • 9.  RE: VMware Fusion Pro licence for personal use is missing

    Posted 7 days ago

    I cannot get either Fusion Pro nor Workstation Pro to download.  For Fusion Pro, after I click on the link to download, it just shows the Broadcom animating icon.  I've already verified my address to enable a Personal Use license.

    For Workstation Pro, I cannot even get a download link at all.




  • 10.  RE: VMware Fusion Pro licence for personal use is missing

    Posted 7 days ago

    It would be good to let everyone in the thread know. When I look up the company's products in support pages, Fusion does not appear anywhere in the lists. 




  • 11.  RE: VMware Fusion Pro licence for personal use is missing

    Posted 7 days ago

    Hello, please assist with the free for personal use license key.  Thank you.




  • 12.  RE: VMware Fusion Pro licence for personal use is missing

    Posted 7 days ago

    I have the same issue and account verification sill pending. how long should I wait? 

    Thank You




  • 13.  RE: VMware Fusion Pro licence for personal use is missing

    Posted 7 days ago

    Hi, 

    I have the same problem that can't obtain the free license key for fusion pro. when I try to get it on the Broadcom Support Portal, I can't find how to get licenses




  • 14.  RE: VMware Fusion Pro licence for personal use is missing

    Posted 7 days ago

    Hi Leona,

    Like many others I am attempting to get a personal use key for VMware Fusion Pro v13.0. Can you help with that? Thanks.

    Ken




  • 15.  RE: VMware Fusion Pro licence for personal use is missing

    Posted 7 days ago

    Hello Leona,

    I have the same problem, could you please also help me with my VMware license? 

    Best,

    Ryan




  • 16.  RE: VMware Fusion Pro licence for personal use is missing

    Posted 5 days ago

    its the same problem for me too..please help!




  • 17.  RE: VMware Fusion Pro licence for personal use is missing

    Posted 7 days ago

    Hello, I'm in the same boat.  Please assist with the free for personal use license.  Thank you.




  • 18.  RE: VMware Fusion Pro licence for personal use is missing

    Broadcom Employee
    Posted 7 days ago
    Edited by Aparna GS 7 days ago

    Hello! 

    Please ensure that you have upgraded your support portal account - Using your Broadcom Site ID(s) for full support portal access 
    Use Fusion download link, on the page, select version to get directed to the download page.
    Please place a check mark in the box against "I agree to Broadcom Terms and Conditions" & you should get the option to download

    ------------------------------
    Aparna GS
    Global Customer Assistance
    [State]
    ------------------------------



  • 19.  RE: VMware Fusion Pro licence for personal use is missing