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VMWare Fusion 13 Pro download links

  • 1.  VMWare Fusion 13 Pro download links

    Posted May 07, 2024 02:57 PM

    It looks to me as if currently there is no way to download the VMWare Fusion 13 images.

    I'm switching machines, need VMWare urgently and (of course) have a license (total of 10 for all our employees).

    If it is really true that due to the migration there is currently no way to download those images, then this is the f...... worst migration I have seen in a long time and I hope anybody responsible (be it at VMWare or Broadcom) goes straight to hell and suffers eternal pain.

    If it is not true, I kindly ask for a download link.

    Best

    Stefan Timm



  • 2.  RE: VMWare Fusion 13 Pro download links

    Posted May 09, 2024 02:12 PM

    same here, the Broadcom is handling the switchover is beyond shocking ... 




  • 3.  RE: VMWare Fusion 13 Pro download links

    Broadcom Employee
    Posted May 10, 2024 04:02 AM

    Hi @stefantimm,

    Could you please try the below steps?

    • Login to the Support portal My Dashboard
    • From the Top Right, select the Division "VMware Cloud Foundation"
    • Select "My Downloads"
    • Search for VMware Fusion

    Thank you



    ------------------------------
    Regards,
    Ravi Kumar
    Customer Care Community Admin
    Broadcom Software
    ------------------------------



  • 4.  RE: VMWare Fusion 13 Pro download links

    Posted 29 days ago
      |   view attached

    I followed the steps described in your message but when I try to download VMWare Fusion 13Pro (vers. 13.5.2) for personal use nothing happens. I have been trying all the morning with no success, and I am stuck here (see screenshot, attached). 




  • 5.  RE: VMWare Fusion 13 Pro download links

    Posted 25 days ago

    If you have clicked to Accept the Broadcom T&Cs, you then have to click on the Download icon. If may ask you to verify your account. If so, you will have to wait until it is verified before you can download.




  • 6.  RE: VMWare Fusion 13 Pro download links

    Posted 25 days ago

    my account is stuck in VERIFYING for weeks, with some half-English-grammar error.

    Broadcom is impossible to work with.




  • 7.  RE: VMWare Fusion 13 Pro download links

    Posted 25 days ago

    Same for me. I've only been a VMware customer for close to 20 years, so there has been plenty of time to "verify" me. I'll check back some time in 2040 at this rate 




  • 8.  RE: VMWare Fusion 13 Pro download links

    Posted 24 days ago

    Call the customer care folks - don't rely on their web request form or posting here. That's the only way you'll get any resolution. I just got off a phone call that got this same issue fixed for me.



    ------------------------------
    - Paul (technogeezer)
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  • 9.  RE: VMWare Fusion 13 Pro download links

    Posted 25 days ago
    Mine says
    Mine says "Not Entitled" when i try to download fusion 13 pro ?



  • 10.  RE: VMWare Fusion 13 Pro download links

    Posted 24 days ago

    I purchased 2 MacOS VMware Fusion 12 and 13 licenses (4/24/24 and 4/13/19), one directly and one an upgrade of previous license. I should have entitlements to download both images but I don't. I don't have the entitlements to download copies of these images either.




  • 11.  RE: VMWare Fusion 13 Pro download links

    Posted 24 days ago

    They're not going to honor what you paid for. Their policy is "if you didn't purchase support, you don't have an entitlement to download the product."

    You might be able to access the "personal use" version of Fusion 13 in the Broadcom Support portal. It's the same binaries as the paid version.

    But good luck with that. I had to call Broadcom twice - once to get my Site ID, and then another call to fix the access problems that prevented me from downloading the free product from my migrated account.  I do not recommend using their on-line forms for contacting customer care - call them. They had not answered ANY of my requests on this issue when I did it through their web site, their "chatbot" was useless, and the online chat feature is broken. Calling them was the only way I got any movement.

    Still doesn't fix the broken policy of not honoring former VMware license terms and their complementary support level which allowed download access to product binaries (which was part of the licensing terms for Fusion and Workstation). 



    ------------------------------
    - Paul (technogeezer)
    ------------------------------



  • 12.  RE: VMWare Fusion 13 Pro download links

    Posted 23 days ago
    Hi Paul and everyone, hope this helps you and others too.
    https://williamlam.com/2024/05/no-entitlements-needed-for-these-popular-vmware-downloads-on-broadcom-support-portal-bsp.html

    Long time VMWare hero William Lam has posted a workaround for this mess for a limited number of downloads.