vIDM AD over LDAP Connection Failed

[ggovek]

Hi,

Until now, VIDM has been working normally for me, but on Friday I encountered a problem that I can't fix.

When I want to test the connection to AD I have the error:

Connector communication failed because of invalid data: Problem connecting to directory: Host {0}, Reason - {1}

For TEST I changed the AD service account password but that doesn't help.

Any Idea what is this error?

I use VIDM to log users into an NSX environment.

[Giorgio-Secci]

Hi, did you solve this issue?

[lmoglie]

Hi,

did you check certificates?? It seems like some expired or missing certificates.

cheers

LM

[Bogdan_Ionut]

This error is a very common vIDM (Workspace ONE Access) + AD over LDAP/LDAPS failure, and the short version is: this is almost never the AD account password. It's nearly always TLS / certificate-related or directory endpoint resolution.

Test LDAPS from the vIDM connector, SSH into the vIDM connector appliance and run: openssl s_client -connect dc1.yourdomain.local:636

Check DC certificate validity. On the Domain Controller run in PowerShell: certlm.msc

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