If the Edge can reach VCO and Gateway by ping but no tunnels or gateway appear in Monitor -> Routing/Path, this usually indicates a data-plane issue. Please verify WAN interfaces are set as Public, UDP 2426 is not blocked by firewall/NAT, the Edge is assigned to an active Gateway pool, NTP is working, and MTU is sufficient. Control-plane connectivity alone is not enough for tunnel establishment.
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Original Message:
Sent: Aug 01, 2025 06:02 AM
From: Masood Alam
Subject: VeloCloud SD-WAN - Connectivity through VeloCloud Service Gateway is down
Hi team below are my lab.doing in eveng
I have connectivity from Edge to VCO and VGateway everything pinging reaching but still i am seeing no link and no gateway in monitor routing and in list path can you help me how to fix it
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