URGENT ACTION REQUIRED: Automic Platforms Migrating to Broadcom Systems by August 24, 2026

[Tony Beeston]

Attention Automic Automation Customers:

Please be advised that Broadcom is in the final stages of merging all automic.com websites onto Broadcom's primary support platforms to provide a more unified experience for accessing product resources.

All *.automic.com public services will be permanently decommissioned on August 24, 2026. Because this deadline is fast approaching, we strongly urge you to review the transition details below to prevent any disruption to your deployments, automation pipelines, and day-to-day operations.

How This Impacts Automic Automation:

●        Downloads, APIs & Marketplace: All software, component downloads, action packs, and integrations are moving from downloads.automic.com and marketplace.automic.com to the Broadcom Support Portal. Please note that the existing downloads REST API will be retired without a replacement.

●        Documentation: All online and offline documentation is transitioning from docs.automic.com to Broadcom Tech Docs.

●        Docker Registry Migration: The gcr.io registry hosting Automic Docker images is migrating to packages.broadcom.com. Action required: You will need to obtain a new token from the Broadcom Support Portal and manually reconfigure any existing HELM charts to point to the new registry location. The old gcr.io registry will only remain available for 90 days after the cutoff. Recommended setup for Kubernetes deployments: Host your own docker registry and pull the required Automic images from packages.broadcom.com once. Override the values.yaml with your local image paths.

●        Automic Web Interface (AWI) & Package Manager: In-product documentation links will need to be reconfigured to point to the new Broadcom Tech Docs URLs. Furthermore, the Package Manager will no longer be able to install packages directly from downloads.automic.com via index updates. Moving forward, action packs will need to be downloaded to a local folder and installed locally. 

Next Steps & Important Links:

Because Automic Automation is impacted by these architectural changes, we highly recommend that administrators review the exact migration steps and update your internal operational procedures immediately.

1. Read the Single Source of Truth: For full transition details, exact timelines, and specific migration steps (including HELM chart examples), please check the Product Support Notification periodically. It is continuously updated with the latest customer resources.
2. Subscribe to Updates: If you haven't already, please sign up for Product Alerts so you do not miss any critical communications regarding this cut-off. You can subscribe by following this KB article: Sign up to receive Product Alerts here.

We are committed to making this transition as smooth as possible. If you have specific questions about configuring your environment for the new Broadcom platforms, please drop them in the thread below!

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Tony Beeston
Automation Marketing
Broadcom
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[Keld Mollnitz]

Hi @Tony Beeston,

I have problem with this...

On downloads.automic.com there is an option to go to Downloads->Product Downloads where you can download the complete Automic Automation v.x images and there is an option to go to Downloads->Component Downloads which allows you to drill down to find the specific component to download, e.g the Agent TLS Gateway (see screenshot below):

However, on support.broadcom.com->My Downloads->Automic Automation I can only see these "products" which is confusing and it also seems to be lacking a lot of "Products" and "Components".

/Keld.

[Tony Beeston]

Hi Keld,

Thanks for your message, being in Marketing this one is a bit beyond my knowledge, however, we have a team of support people monitoring this thread so they will answer a little later today. It is best to get all these challenges out of the way during the process - so I really appreciate your message and the details in it.

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Tony Beeston
Automation Marketing
Broadcom
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[Reginold DAlmeida]

Hi Keld,

it is described right here:
https://support.broadcom.com/web/ecx/support-content-notification/-/external/content/CriticalAlerts/0/38048

We will have an option as follows

Downloads > Component Downloads

[Daryl Brown]

When I click on the help button (?) in the AWI and navigate to Home > Explore Product Documentation > (click on any of the links) > click on the 'Open in Source' button along the bottom, it launches a https://docs.automic.com/documentation page.

Do we need to update something on our end to repoint that (e.g., patch the AE / AWI up to a particular level?), or will that happen automatically?

[Shannon Hebert]

Hi Daryl,

You may have seen the FAQ linked at the bottom of our product announcement: https://support.broadcom.com/web/ecx/support-content-notification/-/external/content/CriticalAlerts/0/38048.

We mention that the online and offline documentation (including context sensitive help) will be affected. We will publish a patch, like a hotfix, or share direction on how to update the AWI "Help" functionality to point to our new product documentation when it is available. 

Best,

-Shannon

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_______________________________________
Shannon Hebert
Head of AOD Automation Support
Broadcom Software | Agile Operations Division
_______________________________________
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[Michael A. Lowry]

We currently have no access to the Broadcom Downloads site. Are downloads now restricted based on active entitlements? If so, it might be relevant that all of our entitlements were removed.

Without the Downloads REST API, we lack a programmatic way to fetch download files. This will break our automation pipelines. Is Broadcom still serious about enabling automation? If so, does Broadcom plan to restore automation capability soon?

See my separate thread, Migration of automic.com digital platforms, for additional feedback on the announced changes.

[Kaj Wierda]

No entitlements where removed, it's likely that your Broadcom account is not assigned to the correct Site ID that has the entitlements assigned to it.

See this KB article to help find your current Site ID https://knowledge.broadcom.com/external/article/197283/

And here's how to add additional Site ID to your existing user account https://knowledge.broadcom.com/external/article/188869

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Kaj Wierda
Sr. Product Line Manager | Automation

Broadcom Software
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[Michael A. Lowry]

Will Broadcom provide a replacement for the AAKE Quick Start page?

[Krum Ganev]

Hello,

This doesn't seems to be a simple migration and i suspect a hidden agenda behind many of the points outlined. 

Removal of Release Notes tool, REST API Downloads is pretty bad blow to administrators all over the place.
Additionally it seems that Product Downloads, Components Downloads and Marketplace are set behind Entitlement which is not currently the case. 
Users without direct Entitlement assigned to their account will be blind and clueless. They wont be even able to check what the new version/service pack improves. Nor check the tentative dates for the next release (which i find very useful info).
While I understand the reasoning why a generic mail account (gmail) can not be used for Entitlement, in my previous company i had to juggle at least 3 different accounts for Broadcom portal, every one assigned to different customer with their relevant domain email.
In my current company the contract is via Tricise, hence we dont have direct entitlement nor we can ask for such.
How will that work? Or the statement will be - Its out of Broadcom scope...

And another very crucial question - will the Documentation retain the current format or it will be 'transformed' to aligned with the other Broadcom product documentation?
When we can expect the 'fix' to the AWI Help menu?

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Automic SME @ DXC.Technology
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[Kaj Wierda]

Not sure what you mean with "hidden agenda", but you are absolutely right that this is not a simple migration.

All Automic customers whether directly supported by Broadcom or through a partner can download Automic software, release notes etc. from the Broadcom support portal. 

Its likely your Broadcom support account is not assigned to the correct Site ID with the entitlements. I did a lookup and I see Automic entitlements for one of your email addresses. I cannot share which one in this forum, so will contact you directly via email.

The documentation will be aligned with other product documentation available on techdocs.broadcom.com.

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Kaj Wierda
Sr. Product Line Manager | Automation

Broadcom Software
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[Michael A. Lowry]

I obtained access to Automic Automation downloads on the Broadcom downloads site, downloads.broadcom.com.

It seems the Products category contains PDF files about each release, and the Solutions category contains the actual program files.

It's less clear what these product/solution names mean:

• Automic - Application Nodes MULTI-PLATFORM
• Automic - Technology Nodes MULTI-PLATFORM
• Automic - Mainframe/Midrange Nodes MULTI-PLATFORM
• Automic Automation - HA Engine MULTI-PLATFORM
• Automic Automation - Engine MULTI-PLATFORM

Why are some listed with Automic and others with Automic Automation? No idea.

What's the important distinction between an Application Node and a Technology Node? Your guess is as good as mine.

Do I find z/OS and iSeries downloads under Mainframe/Midrange? No, not really.

You must choose one of these, even if none of them is clearly the obvious one. But it doesn't matter.

The same download files appear regardless of the item selected. Why these five items appear when there is no tangible difference between them is a mystery. Might it be possible to avoid unnecessarily confusing users? One would think so.

On the list of downloads, one can filter by component. The component categories are currently somewhat lacking, but I suppose more categories will be added soon.

There is no longer a way to filter by sub-component. The new site completely lacks the concept of a sub-component. RA agents are listed alongside the Automation Engine. If you know what you are looking for you can search by keyword; but there is no sub-component list to help you find it.

As announced, the dedicated Release Notes tool is not available. But the Release Notes tab of the old downloads site is also nowhere to be seen. It is therefore no longer possible to display or export a table of fixes in a given release. Fix lists are available only as PDF files on the new site.

The PDF fix lists no longer include defect IDs. This will make it more difficult to identify and discuss defects and fixes.

Automic downloads are being crudely shoehorned into a website clearly designed for a very different purpose. As a result, inapplicable and irrelevant information is displayed prominently, while important details are obscured or omitted altogether.

Are the files available for download? Yeah, sure.

Is the site as capable as the one it replaces, or even marginally fit-for-purpose? Not so much.

This is looking like a repeat of the replacement of the CA Communities Jive website with the Broadcom Community Higher Logic site. I'm sure it looks like a logical move to the bean counters. The true costs will manifest once it's too late.

[Michael A. Lowry]

It's less clear what these product/solution names mean:

• Automic - Application Nodes MULTI-PLATFORM
• Automic - Technology Nodes MULTI-PLATFORM
• Automic - Mainframe/Midrange Nodes MULTI-PLATFORM
• Automic Automation - HA Engine MULTI-PLATFORM
• Automic Automation - Engine MULTI-PLATFORM

I learned what these names mean. These are SKUs or stock-keeping units. They are the names used for selling software licenses. Broadcom's downloads site is designed to restrict downloads based on entitlements, and because of this one must select one of these SKUs first before one can see individual products or components. These SKUs correspond to different values of the sellable URL parameter.

SKU / solution	sellable
Automic – Application Nodes MULTI-PLATFORM	AWAAPN990
Automic – Technology Nodes MULTI-PLATFORM	AUTWTN990
Automic - Mainframe/Midrange Nodes MULTI-PLATFORM	AUTWMN990
Automic Automation - HA Engine MULTI-PLATFORM	AUTHAE990
Automic Automation - Engine MULTI-PLATFORM	AUTENG990

In our case, all of these SKUs provide access to exactly the same downloads.

This design comes with some disadvantages:

1. Downloads are restricted based on active entitlements. This means that if there is any problem with licensing or entitlements, it may not be possible to view or download program files.
2. The SKU names are likely to cause confusion, particularly in situations wherein they offer a UI distinction with a functional difference.
3. It's one more step, adding delay and inconvenience to every visit to the downloads site.

Perhaps this is an area for potential streamlining and improvement.

[Michael A. Lowry]

I see that Broadcom has at least one public REST API for working with the support portal. This API endpoint appears to be for creating a temporary token for downloading images from Broadcom's Artifactory repository, packages.broadcom.com.

Generate Artifact Token

Generates a registry token using API key

Generate token via API key. For API key users should login to the support portal and generate one. Tokens generated via client credentials or via API key are valid only for one hour.

POST https://eapi.broadcom.com/downloads/generateArtifactToken

It's not inconceivable that the company could offer additional APIs in the future, e.g., for downloading program files or release notes.

[Michael A. Lowry]

Updated 16:00 CEST

Overview

Broadcom is running Artifactory v7 on https://packages.broadcom.com/, exposing the following APIs:

• OCI Distribution API / Docker Registry API v2
  (via /v2/*)
• Artifactory REST API
  (via /artifactory/api/*)

Using these APIs, customers can download AAKE Docker images and Helm charts.

Authentication

1. Go to the Generate Registry Token web page, and create a new token.
2. Connect to https://packages.broadcom.com/ using Basic authentication, with your Broadcom Support Portal email address as the user name, and the generated token as the password.

Presumably, Broadcom will provide documentation soon.

[Bryan Felix]

Hi,

You are correct, this is how you can pull data via the new URL using the values.yaml. Then you just have to run a helm upgrade command.

I wrote this knowledge article on the subject. 

https://knowledge.broadcom.com/external/article?articleNumber=450468

You are also correct regarding the token registration and FYI, that token is only valid for 48 hours right now.

Please let me know you have any further questions on the subject. If anything is unclear or if you think it can be improved.

Thank you,
Bryan Félix

[Michael A. Lowry]

@Bryan Felix, thanks for your reply and for the helpful KB article.

Here are some observations:

1. Registry tokens generated using the Generate Registry Tokens web page last until the end of the contract (typically months or years).
2. Registry tokens generated using the generateArtifactToken REST API last only 1 hour (3600 seconds).
3. Registry tokens generated using the REST API are not listed in the web UI.
4. Registry tokens are linked to a particular site ID. A token grants access to all the Artifactory repositories of the products/solutions licensed under the associated site ID.
5. These DNS aliases all point to the same AWS hosts:
   • automic-docker.packages.broadcom.com
   • helm.packages.broadcom.com
   • packages.broadcom.com
   • broadcom.jfrog.io

For what it's worth, all requests this morning were resulting in HTTP status code 401. Then suddenly they started working again. It could have been a quirk of Bruno, or it could have been a server-side problem.

[Michael A. Lowry]

I shared a new version of the Azure DevOps pipeline we are using.

Here is an Azure DevOps pipeline updated to use broadcom.com servers:

• The pipeline fetches the Helm chart from Broadcom's Artifactory server instead of from downloads.automic.com.
• The pipeline pulls AAKE images from Broadcom's Artifactory server instead of from Google Container Registry.
• The pipeline includes a new Bash function normalize_version() that automatically adapts version numbers like 4.4.5.1 to the style needed for the AQL query, e.g., 4.4.5+hf.1.

Enjoy!

[Michael A. Lowry]

From the Product Support Notification:

Downloads > Product Downloads

The transition of the following product downloads from downloads.automic.com is completed:

• Automic Automation (incl. Kubernetes Edition) 26.0, 24.4
• Automic Continuous Delivery Automation 26.0, 24.4
• Automic Applications Manager 9.6, 9.5
• Automic Dollar Universe 7.01, 7.00, 6.10

The product image for v24.4 is missing.

[Olgun Onur Ozmen]

I couldn't find anything I was looking for with just a few clicks like I could on the original old site. Detailed hotfix information, the download page, and the documentation all seem disorganized and difficult to navigate. I hope you'll improve and streamline the experience. 

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Olgun Onur Ozmen
https://www.linkedin.com/in/olgunonurozmen/
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[Nicole Boeger]

I tried to download the Automic Software Version 24.4.5.

As the document Automation.Engine_Image_24_4_26-07-15-1.csv states, the most recent version of the encrypt tool is 24.4.4+hf.2.
Because only Version 24.4.5-files are downloadable, I can't find the encrypt tool to download.
Any previous versions also seem not to be available anymore.

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Regards, Nicole
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[Leon Carroll]

It's under Tools -> Encrypt 

It's in the Automic.Automation_24.4.5 2026-08-05.zip file

[Michael A. Lowry]

@Leon Carroll: I believe @Nicole Boeger is looking for the Encrypt tool on the new Broadcom Downloads site.

There, the file Automic.Automation_24.4.5 2026-08-05.zip is not available - neither under Products nor Solutions.

The Encrypt package is also not listed. And the Tools sub-category is not available.

One more thing: I just realized that the above Products and Solutions links may not work for some of you due to the way the Broadcom Downloads site works. Even if you do have access to the same files, there is the possibility that you have this access via a different SKU than the one encoded in the URL. Gone are the days when the same download link will work for everyone.

[Leon Carroll]

I see, it's completely different package and the entire tools zip is missing. And then the hotfix only contains the agent that changed rather than a rebuild of the entire package.

It should be in here - https://support.broadcom.com/web/ecx/solutiondetails?aparNo=99112813&os=MULTI-PLATFORM 

[Kaj Wierda]

In the Broadcom Support Portal, under Products you can download a bundle consisting of all components in their latest version available.
Example: Tools, Encrypt 24.4.4 HF2 is part of the 24.4.5 bundle.

Under Solutions you can download the individual sub-components that were touched as part of the release.
Example: since the Encrypt tool was not touched as part of 24.4.5 (service pack 5) it is not included here.

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Kaj Wierda
Sr. Product Line Manager | Automation

Broadcom Software
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[Thomas Steckbauer]

Hi,

is it possible that the bundle has only been released for v26.0, for v24.4. I can only see 10 pdf files when selecting the release 24.4

Have already opened a support case regarding this issue.

BR
Thomas

[Leon Carroll]

The release bundle is missing for v24, just the release notes are available.

[Michael A. Lowry]

Yeah, I first pointed out this problem on Monday 10 August, 3 days ago.

The product image for v24.4 is missing.

[Kaj Wierda]

This should be fixed now.

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Kaj Wierda
Sr. Product Line Manager | Automation

Broadcom Software
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[Thomas Steckbauer]

Thanks, I can see now also the bundled packages for v24.4.5

In the meantime I have received https://knowledge.broadcom.com/external/article?articleNumber=451454 from the support with some additional information.

Hopefully this behavior wll be changed soon ;-))

The Broadcom Support Portal makes available the latest Service Pack for each currently supported major release.

.....

Requests for an older or more specific version must be directed to Broadcom Support.

Until now I have always preferred to use the previous service pack with all released hotfixes and not the latest one that has just been published due to some bad experiences in the past.

Hopefully at least notifications per mail are still being sent for new releases

BR
Thomas

[Michael A. Lowry]

Requests for an older or more specific version must be directed to Broadcom Support

This is completely unacceptable. We need to be able to download any supported version at any time, without delay.

[Keld Mollnitz]

I agree with Michael A. Lowry here.

We have to be able to download any supported version at any time and without delay.

@Kaj Wierda, or whoever is in charge of this migration, pls confirm.

[Peter Grundler]

Hi @Kaj Wierda,

the product descriptions ale different between downloads.automic.com and the new Broadcom support download portal:

downloads.automic shows v26 HF1

Broadcom support shows v26 (without hotfix)

The date (2026-08-04) is the same on both pages.

Can you please check.

Thanks,
Peter

[Kaj Wierda]

Hi @Peter Grundler

The Broadcom support portal does not have the possibility to add additional text fields, so we can no longer indicate the "HF1" text. Rest assured that we always have the latest available version available for download. The ZIP files are identical.

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Kaj Wierda
Sr. Product Line Manager | Automation

Broadcom Software
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[Keld Mollnitz]

Hi @Kaj Wierda,

Under Products and under Solutions, I have these categories and they contain nothing but pdf files...??!

and you are adding to the confusion and frustration when you use wording like "HA Engine" and Technology Nodes"...

/Keld.

[Michael A. Lowry]

On the Broadcom Downloads site, where is the fix list for Automic Automation v26.0.0 HF1?