Broadcom Customer Care

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  • 1.  Unable to build profile and get SiteID for installing VMWare Fusion Pro for personal use

    Posted Dec 13, 2024 04:05 PM

    Hi,

    Firstly, I want to say I have never seen as complicated way to install virtual machine or even get an installer. I understood that I should have SiteID to be able to download Fusion Pro for Personal use and it all happens after building a profile. I have been trying to search some information in too many places:

    After this I try to contact Broadcom Customer Care via creating a ticket but not for a big surprise this this needs Site ID. How the freaking hard can be downloading VMWare Fusion Pro? Who I need to bribe to be able to get this thing working?



  • 2.  RE: Unable to build profile and get SiteID for installing VMWare Fusion Pro for personal use

    Posted Dec 13, 2024 10:18 PM

    Hi. How about downloading directly here?
    https://support.broadcom.com/group/ecx/productdownloads?subfamily=VMware+Fusion




  • 3.  RE: Unable to build profile and get SiteID for installing VMWare Fusion Pro for personal use

    Broadcom Employee
    Posted Dec 13, 2024 10:40 PM

    Hello @Noviar Endru,

    I understand you want to download the Fusion Pro for personal use software from the Support portal and having difficulty. It seems you are searching in way too many places and getting confused.

    Please note, To Download Fusion Pro or Workstation Pro personal use software, There is no need to build your profile with a site ID. Refer to Download and license VMware Desktop Hypervisor (Fusion Pro and Workstation Pro)

    The process is simple and won't even take more than 5 minutes.

    • Create a Basic account (Free, No site ID required)
    • Got to the Fusion Download page to Select the latest version of the Product,
    • Accept terms & Conditions > click on the download icon. (Complete the Trade compliance form with accurate details) 
    • Download will start.

    I hope this helps!

    Thank you



    ------------------------------
    Regards,
    Ravi Kumar
    Customer Care Community Admin
    Broadcom Software
    ------------------------------



  • 4.  RE: Unable to build profile and get SiteID for installing VMWare Fusion Pro for personal use

    Posted Dec 14, 2024 04:07 AM

    Hello.

    Is somebody able to complete the download following the process as described by Ravi? I'm just getting a message asking me to try later because my account is not verified. How to verify the account?




  • 5.  RE: Unable to build profile and get SiteID for installing VMWare Fusion Pro for personal use

    Posted 30 days ago

    Hi,

    I have tried your instructed way as well. Firstly, In this Fusion Download Page there no Pro version mentioned for personal use. Secondly when I try to go and download this VMware Fusion 13.6.1 it asks me the following:

    After I press YES it forwads me to the following page:

    I wrote all the contact information and pressed Submit. After a few seconds I will be directed back to download page. I guessed ok maybe know page will let me download the dmg file but no....It goes back to zero and asks me verification.