Symantec EDR Manager is currently unavailable

[Tomasz Rajkowski]

Hello everyone,

I am experiencing significant issues after upgrading EDR to version 4.11.0-220.
1. For several days now, /dev/mapper/atp_extended-esdata_lv   88G   84G  132K 100% /var/lib/elasticsearch. The upgrade was done six months ago.
2. So I decided to restart, and for several hours now I have been getting the message 'Symantec EDR Manager is currently unavailable.'

Please help.

-------------------------------------------

[Murat Unver]

Hello Tomasz,

 

You can try to be delete old log files into /var/lib/elastic search on edr cmdline with "delete" command. After the deletation, reboot edr appliance again and login the cmdline console then use status_check command.

For example:

list -t /var/log/elasticsearch | more

delete /var/log/elasticsearch/gc.log.10

-------------------------------------------

[Russ_V]

Tomasz, 

Thanks for using the Broadcom Community. 

To better assist you kindly open a ticket with Support who can help.   We'll need to review your logs to determine the best path forward. 

Thanks,

Russ_V

-------------------------------------------