Spectrum - Problem on loading cryptoj.jnlp file

[Atalibio Frederico Schneider Junior]

Dear community members, 

We use Spectrum on our daily work for network monitoring, the objective of this message is to try to help a colleague on his Spectrum installation.

We use the current runtime configuration to run Spectrum on our desktops, as follows:
- Java Runtime Environment version 17.0.10 .

- OpenWebStart version 1.8.0 .

Installation seems fine and the web version runs well.
On desktop version, when we click on oneclick.jnlp icon (is the shortcut to call the system),

the system returns an error, as follows:

net.sourceforge.jnlp.LaunchException: Fatal: Initialization Error: Could not initialize application. The application has not been initialized, for more information execute javaws from the command line.
  at net.sourceforge.jnlp.Launcher.createApplication(Launcher.java:592)
  at net.sourceforge.jnlp.Launcher.launchApplication(Launcher.java:373)
  at net.sourceforge.jnlp.Launcher.access$300(Launcher.java:71)
  at net.sourceforge.jnlp.Launcher$TgThread.run(Launcher.java:660)
Caused by: java.lang.RuntimeException: java.lang.Exception: Exception while initializing extension 'https://nocinsight.ts.fujitsu.com/spectrum/cryptoj.jnlp'" href="https://nocinsight.ts.fujitsu.com/spectrum/cryptoj.jnlp%27" rel="noreferrer noopener" target="_blank" class="fui-Link ___1rxvrpe f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1hu3pq6 f11qmguv f19f4twv f1tyq0we f1g0x7ka fhxju0i f1qch9an f1cnd47f fqv5qza f1vmzxwi f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" title="https://nocinsight.ts.fujitsu.com/spectrum/cryptoj.jnlp%27">https://nocinsight.ts.fujitsu.com/spectrum/cryptoj.jnlp'
  at net.sourceforge.jnlp.runtime.classloader.JNLPClassLoader.initializeExtensions(JNLPClassLoader.java:572)
  at net.sourceforge.jnlp.runtime.classloader.JNLPClassLoader.<init>(JNLPClassLoader.java:348)
  at net.sourceforge.jnlp.runtime.classloader.JNLPClassLoader.createInstance(JNLPClassLoader.java:423)
  at net.sourceforge.jnlp.runtime.classloader.JNLPClassLoader.getInstance(JNLPClassLoader.java:495)
  at net.sourceforge.jnlp.runtime.classloader.JNLPClassLoader.getInstance(JNLPClassLoader.java:468)
  at net.sourceforge.jnlp.Launcher.createApplication(Launcher.java:584)
  ... 3 more
Caused by: java.lang.Exception: Exception while initializing extension 'https://nocinsight.ts.fujitsu.com/spectrum/cryptoj.jnlp'" href="https://nocinsight.ts.fujitsu.com/spectrum/cryptoj.jnlp%27" rel="noreferrer noopener" target="_blank" class="fui-Link ___1rxvrpe f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1hu3pq6 f11qmguv f19f4twv f1tyq0we f1g0x7ka fhxju0i f1qch9an f1cnd47f fqv5qza f1vmzxwi f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" title="https://nocinsight.ts.fujitsu.com/spectrum/cryptoj.jnlp%27">https://nocinsight.ts.fujitsu.com/spectrum/cryptoj.jnlp'
  at net.sourceforge.jnlp.runtime.classloader.JNLPClassLoader.initializeExtensions(JNLPClassLoader.java:565)
  ... 8 more
Caused by: java.io.IOException: java.lang.NullPointerException: name can't be null
  at net.sourceforge.jnlp.JNLPFileFactory.openURL(JNLPFileFactory.java:107)
  at net.sourceforge.jnlp.JNLPFileFactory.create(JNLPFileFactory.java:79)
  at net.sourceforge.jnlp.runtime.classloader.JNLPClassLoader.getInstance(JNLPClassLoader.java:540)
  at net.sourceforge.jnlp.runtime.classloader.JNLPClassLoader.initializeExtensions(JNLPClassLoader.java:562)
  ... 8 more
Caused by: java.lang.NullPointerException: name can't be null
  at java.base/java.io.FilePermission.init(Unknown Source)
  at java.base/java.io.FilePermission.<init>(Unknown Source)
  at java.base/java.lang.SecurityManager.checkRead(Unknown Source)
  at java.base/java.io.FileInputStream.<init>(Unknown Source)
  at net.sourceforge.jnlp.JNLPFileFactory.openURL(JNLPFileFactory.java:103)
  ... 11 more

Seems to be a problem when loading cryptoj.jnlp file.

Caused by: java.lang.RuntimeException: java.lang.Exception: Exception while initializing extension 'https://nocinsight.ts.fujitsu.com/spectrum/cryptoj.jnlp'" href="https://nocinsight.ts.fujitsu.com/spectrum/cryptoj.jnlp%27" rel="noreferrer noopener" target="_blank" class="fui-Link ___1rxvrpe f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1hu3pq6 f11qmguv f19f4twv f1tyq0we f1g0x7ka fhxju0i f1qch9an f1cnd47f fqv5qza f1vmzxwi f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" title="https://nocinsight.ts.fujitsu.com/spectrum/cryptoj.jnlp%27">https://nocinsight.ts.fujitsu.com/spectrum/cryptoj.jnlp'

Can someone help us to solve this issue please?

We appreciate any help on this.

Thanks in advance,

Atalibio Frederico Schneider Junior
NOC Engineer - Fujitsu GDC Portugal
[phone]  - [e-mail]

[Jose Vicente Espinosa]

Hi,

Have you tried to clear the Java cache and download the oneclick.jlnp again? You can do it from the Java Console in Control Panel

https://www.java.com/en/download/help/plugin_cache.html

Regards

[Atalibio Frederico Schneider Junior]

Dear Jose,

How are you?

Yes, we tried to clear cache, without success.
And we tried to uninstall everything and reinstall, unfortunately it does now work too.


Obrigado/Thank you/Vielen Dank,

Os melhores cumprimentos  /  Best Regards / Cordialement /  Mit freundlichen Grüßen / 宜しくお願い致します

Atalibio Frederico Schneider Junior  (he/his)
SysUnix/Networking/Security,
Portugal Global Delivery Center
Global Service Delivery Unit (GSDU)

Next absence July 13-28, 2024

#proudtobeGDC
 
Fujitsu Technology Solutions
Avenida D. João II, Nº 404, 2ºPiso Loja 22
Lamaçães
4715-275 Braga
E-mail: [e-mail]
Mobile: [phone]
Web: ts.fujitsu.com
Company details: ts.fujitsu.com/imprint



    

This communication contains information that is confidential, proprietary in nature and/or privileged. It is for the exclusive use of the intended recipient(s). If you are not the intended recipient(s) or the person responsible for delivering it to the intended recipient(s), please note that any form of dissemination, distribution or copying of this communication is strictly prohibited and may be unlawful. If you have received this communication in error, please immediately notify the sender and delete the original communication. Thank you for your cooperation. Please be advised that neither Fujitsu, its affiliates, its employees or agents accept liability for any errors, omissions or damages caused by delays of receipt or by any virus infection in this message or its attachments, or which may otherwise arise as a result of this e-mail transmission.

[Joseph Ackley]

Hello,

Did this start occurring after an upgrade to OneClick where it was working before the upgrade?

If so, I recommend the following:

• On the OneClick system, check the $SPECROOT/tomcat/lib directory for older jar files that may be left over from the previous install. The date/time stamp should be the date/time of the upgrade. Look for older files. Also look for files with the same file name but different versions. If any are found, move them to a temp directory and retry.
• You stated "On desktop version, when we click on oneclick.jnlp icon (is the shortcut to call the system)". Is the oneclick.jnlp file from the previous install? If so, download a new oneclick.jnlp file from the upgrade.

If you are running multiple java version on the client, remove all versions of java and redownload and install the JRE and OpenWebStart that comes with Spectrum.

Regards,

Joe

[Atalibio Frederico Schneider Junior]

Dear Joseph,


No, we are talking about a fresh installation.
The two packages (Java Runtime Environment version 17.0.10 and OpenWebStart version 1.8.0 ) was installed from zero, in a newly Windows 11 laptop (22H2 version).

There is only one Java runtime running, and the .jnlp icon is related to a current server version
(we have checked, is up to date).

We also checked the permissions on the C:\Users\JuniorA\.cache folder (setting to Everyone for test purposes, Total Control),
But no success.


Obrigado/Thank you/Vielen Dank,

Os melhores cumprimentos  /  Best Regards / Cordialement /  Mit freundlichen Grüßen / 宜しくお願い致します

Atalibio Frederico Schneider Junior  (he/his)
SysUnix/Networking/Security,
Portugal Global Delivery Center
Global Service Delivery Unit (GSDU)

Next absence July 13-28, 2024

#proudtobeGDC
 
Fujitsu Technology Solutions
Avenida D. João II, Nº 404, 2ºPiso Loja 22
Lamaçães
4715-275 Braga
E-mail: [e-mail]
Mobile: [phone]
Web: ts.fujitsu.com
Company details: ts.fujitsu.com/imprint



    

This communication contains information that is confidential, proprietary in nature and/or privileged. It is for the exclusive use of the intended recipient(s). If you are not the intended recipient(s) or the person responsible for delivering it to the intended recipient(s), please note that any form of dissemination, distribution or copying of this communication is strictly prohibited and may be unlawful. If you have received this communication in error, please immediately notify the sender and delete the original communication. Thank you for your cooperation. Please be advised that neither Fujitsu, its affiliates, its employees or agents accept liability for any errors, omissions or damages caused by delays of receipt or by any virus infection in this message or its attachments, or which may otherwise arise as a result of this e-mail transmission.

[Joseph Ackley]

At this point we would need to examine logs and enable some debug to determine root cause and resolution.

I recommend opening a support case for further action.

Joe

[Atalibio Frederico Schneider Junior]

Dear Joe,


Thanks for this reply.
How can i do to open a ticket?

Obrigado/Thank you/Vielen Dank,

Os melhores cumprimentos  /  Best Regards / Cordialement /  Mit freundlichen Grüßen / 宜しくお願い致します

Atalibio Frederico Schneider Junior  (he/his)
SysUnix/Networking/Security,
Portugal Global Delivery Center
Global Service Delivery Unit (GSDU)

Next absence July 13-28, 2024

#proudtobeGDC
 
Fujitsu Technology Solutions
Avenida D. João II, Nº 404, 2ºPiso Loja 22
Lamaçães
4715-275 Braga
E-mail: [e-mail]
Mobile: [phone]
Web: ts.fujitsu.com
Company details: ts.fujitsu.com/imprint



    

This communication contains information that is confidential, proprietary in nature and/or privileged. It is for the exclusive use of the intended recipient(s). If you are not the intended recipient(s) or the person responsible for delivering it to the intended recipient(s), please note that any form of dissemination, distribution or copying of this communication is strictly prohibited and may be unlawful. If you have received this communication in error, please immediately notify the sender and delete the original communication. Thank you for your cooperation. Please be advised that neither Fujitsu, its affiliates, its employees or agents accept liability for any errors, omissions or damages caused by delays of receipt or by any virus infection in this message or its attachments, or which may otherwise arise as a result of this e-mail transmission.

[Joseph Ackley]

Log into https://support.broadcom.com/group/ecx/software-contact-support

There is a link to open a case or you can call into support to open a case.

Joe

[Atalibio Frederico Schneider Junior]

Hello,


I tried to do this, but, when I click on "Open a Case" button, some seconds later, I receive a message from Okta "invalid token".
I already logged with my account from the previous page, and there is no option to type my login details.
Only the message.



Obrigado/Thank you/Vielen Dank,

Os melhores cumprimentos  /  Best Regards / Cordialement /  Mit freundlichen Grüßen / 宜しくお願い致します

Atalibio Frederico Schneider Junior  (he/his)
SysUnix/Networking/Security,
Portugal Global Delivery Center
Global Service Delivery Unit (GSDU)

Next absence July 13-28, 2024

#proudtobeGDC
 
Fujitsu Technology Solutions
Avenida D. João II, Nº 404, 2ºPiso Loja 22
Lamaçães
4715-275 Braga
E-mail: [e-mail]
Mobile: [phone]
Web: ts.fujitsu.com
Company details: ts.fujitsu.com/imprint



    

This communication contains information that is confidential, proprietary in nature and/or privileged. It is for the exclusive use of the intended recipient(s). If you are not the intended recipient(s) or the person responsible for delivering it to the intended recipient(s), please note that any form of dissemination, distribution or copying of this communication is strictly prohibited and may be unlawful. If you have received this communication in error, please immediately notify the sender and delete the original communication. Thank you for your cooperation. Please be advised that neither Fujitsu, its affiliates, its employees or agents accept liability for any errors, omissions or damages caused by delays of receipt or by any virus infection in this message or its attachments, or which may otherwise arise as a result of this e-mail transmission.