Broadcom Customer Care

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  • 1.  Some Entitlement Missing and Open case wait toolong

    Posted Jun 13, 2024 05:09 AM

    Hi all,

    Recently I've got my site ID again after losing it some weeks ago. But we don't see all entitlement that we have before Broadcom migration. I've found my NSX entitlement and can't found our VMware Horizon and vSphere entitlement. I've open case on 30th May but no response at all until now (case Number 35201348). we need it to open case.... Truly ****** !

    Any Brodcom Customer Care here ? Or anybody have some easy way to get it back



  • 2.  RE: Some Entitlement Missing and Open case wait toolong

    Posted Jun 18, 2024 09:09 AM


    it can be caused by multiple records for your company in Broadcom database with different Site ID. Your licenses and opened SRs can be distributed among those Site IDs. Company names can differ in details (Snake Oil  / Snake Oil Co. / Snake Oil CO) etc.

    The fastest way how to fix it is contact your local VMware sales representative which should be able to search all your possible Site IDs. Then you are able to request access to this site IDs from portal.

    There must be an unimaginable mess in the database after migration from VMware systems. Perfect school-like example how don't do a migration.

    I spent a hours with problems related to the migration already.

  • 3.  RE: Some Entitlement Missing and Open case wait toolong

    Broadcom Employee
    Posted Jun 20, 2024 04:39 PM
    Edited by Ravi_ Jun 20, 2024 04:45 PM

    Hello @Myanix,

    For VMware Horizon, refer to System migration changes impacting Workspace ONE and Horizon customers

    For vSphere and any other entitlements, Please respond to the email received from your case.

    Thank you

    Ravi Kumar
    Customer Care Community Admin
    Broadcom Software