Servicemanager dialogue is showing blank for a newly installed agent

[SHIMIL JOSE]

Hello Team, 

The Service Manager Dialog is blank for the newly installed agent, although the agent is running without any issues. Could someone please advise on how to resolve this?

 

CAPKI has been installed successfully, and the installation logs have been checked. The agent is also showing as active in the Automation Engine.

 

CAPKI Logs:

Parameters: mode=install, caller=automic, instdir=, verbose=true
This installer contains CAPKI Version 5.2.10
WARNING!! - Using install directory as specified in registry,CAPKI will treat this as an upgrade
Installation directory: C:\Program Files\CA\SC\CAPKI
Checking for Permissions
Disk space is available
Existing Version RV=2
Existing installation of CAPKI found: Version 5.2.10
Updated installed files log: C:\Program Files\CA\SC\CAPKI\CAPKI5/Windows/amd64/64\files.dat
CAPKI Install Successful, return Value is 0

Agent status in AWI (Running)

[Peter Grundler]

Hi,

please provide the SMgr INI and the log file

regards,
Peter

[Robert Richter]

Hi,

we had a problem with the antivirus scanner, which was blocking access to the named pipes provided by the ServiceManager. After creating an exception for the ServiceManager and Dialog, the phrases were displayed again.

Maybe this will help you.
Robert