Automic Workload Automation

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  • 1.  Servicemanager dialogue is blank in AE

    Posted Feb 29, 2024 01:19 PM

    Hi Team,

    We are facing an issue with the servicemanager dialogue of AE. UC4 services of the Automation engine is up and running.
    But we are not able to see any services in SMD, it is blank. (WP's, CP's..etc are not showing).


    Please help me to know what the cause for this issue.

    Regards,
    Ashmitha



  • 2.  RE: Servicemanager dialogue is blank in AE

    Posted Feb 29, 2024 01:48 PM

    Hi Ashmitha,

    As per the screenshot, the connection is showing "Not connected" that means your SMD is not able to connect Service Manager. Check the Service Manager has started and port is listening or not. 

    You could find more information on Service Manager logs for the cause.



    ------------------------------
    Regards,

    Eshwar
    ------------------------------



  • 3.  RE: Servicemanager dialogue is blank in AE

    Posted Feb 29, 2024 02:08 PM

    Hi Eshwar,

    Yeah, the service manager is up and running.



    And also, I checked the port, port is also connected.


    And one more thing is I couldn't find any recent logs in servicemanager.

    Can you help me to understand what causing here.

    Thanks,
    Ashmitha




  • 4.  RE: Servicemanager dialogue is blank in AE

    Posted Mar 01, 2024 02:44 AM

    Hi Ashmitha,

    Try to write 10.85.4.24:8871 in Computer Name and check if the service manager dialog box is showing the Automic Engine services or not.



    ------------------------------
    Thanks,
    Harshal..
    ------------------------------



  • 5.  RE: Servicemanager dialogue is blank in AE

    Posted Mar 01, 2024 02:43 AM

    Hi Ashmitha,

    Try to write 10.85.4.24:8871 in Computer Name and check if Automic Engine Services are visiable or not.

    Thanks,

    Harshal..




  • 6.  RE: Servicemanager dialogue is blank in AE

    Posted 24 days ago

    Hi Ashmitha Jayaram,

    the error can be have different causes. In your case i would guess that CAPKI is not installed correctly. 

    Check CAPKI install.log to get information about the install process.  Next locate the setup file on your system an try the command:

    setup.exe discover

    Look into  %TEMP%/capki_install.log to get information about CAPKI status.

    Have a look into the log file of Service Manager. Mostly there is the a hint of the cause.

    Best Regards

    Andrzej Golaszewski