Try to write 10.85.4.24:8871 in Computer Name and check if the service manager dialog box is showing the Automic Engine services or not.
Harshal..
Original Message:
Sent: Feb 29, 2024 02:07 PM
From: Ashmitha Jayaram
Subject: Servicemanager dialogue is blank in AE
Hi Eshwar,
Yeah, the service manager is up and running.

And also, I checked the port, port is also connected.

And one more thing is I couldn't find any recent logs in servicemanager.

Can you help me to understand what causing here.
Thanks,
Ashmitha
Original Message:
Sent: Feb 29, 2024 01:48 PM
From: Purneswara Rao Konda
Subject: Servicemanager dialogue is blank in AE
Hi Ashmitha,
As per the screenshot, the connection is showing "Not connected" that means your SMD is not able to connect Service Manager. Check the Service Manager has started and port is listening or not.
You could find more information on Service Manager logs for the cause.
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Regards,
Eshwar
Original Message:
Sent: Feb 29, 2024 01:19 PM
From: Ashmitha Jayaram
Subject: Servicemanager dialogue is blank in AE
Hi Team,
We are facing an issue with the servicemanager dialogue of AE. UC4 services of the Automation engine is up and running.
But we are not able to see any services in SMD, it is blank. (WP's, CP's..etc are not showing).

Please help me to know what the cause for this issue.
Regards,
Ashmitha