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Service Management March 12th Office Hours Artifacts

  • 1.  Service Management March 12th Office Hours Artifacts

    Broadcom Employee
    Posted Mar 16, 2026 11:43 AM

    Dear Community Members:
     
    For those who missed attending the CA Service Management Office Hour session on Thursday, March 12th, 2026 and for the benefit of all attendees, here is a link to view the recording of the session:

    https://www.gotostage.com/channel/9ce990c16fe14224ba66dc42ea8994ac/recording/ade152c5ddef48d49feaf2c6a2545d3e/watch?source=CHANNEL

    In addition, please find the following attached artifacts:

    1. Q&A Transcript
    2. Copy of presentation

    During this session, the following was discussed:   

    • xFlow & Improved Ticket Creation Experience - Pre-release Demo, Validation
    • Service Management 17.5 Beta Validation Plan
      • Timelines (Beta Demo Date, Validation Phases)
      • What will the Beta build consist of?
      • Pre-requisites for running Beta version
      • Beta program logistics: feedback collection and follow-up process 

    Here is a direct link to the Service Management 17.5 Beta Validation Registration form that was shared and discussed:

    CA Service Management 17.5 Beta Validation

    Note: Registration is now open and will close on Thursday, May 14th, 2026.  As noted, Beta Validation will run from June 1st-19th, 2026.

    SAVE THE DATE: Next Office Hour Session - Thursday, May 14th 2026 @ 10am EST

    Paul Coccimiglio
    Senior Principal Support Engineer



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