service catalog on approve button need to make sure field is filled

[Ahmed Mokhtar]

i have a request which contain a form fields those form fields nto showing to the end user once its submitted it will show for the PMO group to change some fields then save without approve every time they fill some fields and save then once they approve it it will open a ticket in service desk 

since i cannot make the field mandatory while they will save many time before approve 

i need to make sure only when they approve those fields must be filled 

any suggestion ?

for example we have 5 fields 

the first field is mandatory(i make it required if the user is not the end user ) and they must fill  and save to make a meeting with some other group then once they have the meeting they will fil some other 2 fields   and may be fill one field  i cannot make it required until they finished then at last stage they have to fill all the fields before approve 

my question here how to check this just anormal save or its the final stage and they approve the request 

[Srinath Samudrala]

Hi Ahmed,

We can control the mandatory state of the field using JavaScript expressions that can evaluate to a boolean value. This will enforce the user to fill the value during save operation. Here are few examples:

• Set the "Required" property value of a field to "$(_user.id == 'user1')"

This will make the field mandatory for a user whose userid is 'user1', for all other users, it is not mandatory

• Set the "Required" property value of the field to "$(_.request.status>200)"

This will make the field mandatory after request status is greater than 200(once request is submitted)

• We can also use binary operators in our expressions. Set the "Required" property value of the field to "$(_.user.roles[_.bu.id][0]=='enduser' && _.request.status==400)"

This will make a field mandatory if the user role is enduser and request is in pending approval status(400)

For more details, please refer to the below tech-docs page:

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-4/using/service-catalog-management/manage-forms/perform-automated-tasks-in-form-fields/use-javascript-expressions-in-fields.html

Please look at the below image for reference:

Good day !!

Thanks,

CA Service Catalog Team

[Ahmed Mokhtar]

hi Srinath

thanks for your reply 

i understand the consitions you  used in you reply but the issue 

the request is open and pending approval which is the status already 400  and use can save already the request  and this sis good the issue when he try to change the status to approved i need to make sure the fields are filed before approve because it will open the ticket in service desk  and before we save the ticket it the status will not change to 800 to inform the user to fill before approve 

as you can see the fields in the red rectangle must be filled before approve but during the ticket still pending Approval it can be neglected because it takes some modifications first to other fields before they reach  those fields to be filled 

hope i explain it well , if you have any suggestions its appreciated your time and support