Send notification to analyst depending on the date value (day-1) in callback field

[Domagoj Hrzic]

Hello,

I would need to setup an additional notification which will "remind" analyst day before the selected value in the callback date field, I suppose that I need to create an condition to trigger the notification something like:If Callback Date <= @date.sub(@date.now, 1, 'days')

Any other idea or would this do the work?

Regards,

Domagoj

[Lindsay Estabrooks]

Just creating a condition will not trigger a notification. You would need to define an event that repeat fires once a day and attach that event to every ticket.

If I wanted to do something like this I would create a PAM process that scans the open tickets with a callback date/time that falls within today. Then I would schedule that process to run every morning.

Cheers,

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Lindsay Estabrooks
Principal Consultant
IT-EDU Consultants LLC
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