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  • 1.  restrict who can log a comment and who can modify an existing comment on a ticket

    Posted Jun 13, 2024 04:07 PM

    Is it possible to restrict who can register or to log a comment on a ticket, and who can modify an existing comment on a ticket?

    Kind regards,



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    Reinaldo Rivero
    IT Consultant
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  • 2.  RE: restrict who can log a comment and who can modify an existing comment on a ticket

    Broadcom Employee
    Posted Jun 14, 2024 08:54 AM

    Hi Reinaldo, I don't see a Data Partition Constraint that can be used, but you should be able to create a PRE_VALIDATE trigger and write your own custom spl code on alg object. It should be a simple customization.

    Regards,

    Sebastian


    Original Message


  • 3.  RE: restrict who can log a comment and who can modify an existing comment on a ticket

    Posted Jun 14, 2024 10:16 AM

    Hi Sebastian,

    Thanks for the answer. I do not have the expertise or skill to address this customization with certainty. Could you guide me or explain this configuration a bit more?

    Kind regards,
    Reinaldo


    Original Message


  • 4.  RE: restrict who can log a comment and who can modify an existing comment on a ticket

    Posted Jun 14, 2024 12:18 PM

    Hello Reinaldo,

    Yeah, it's possible. You can do it using SPEL code (in the object act_log) and restrict the type of the registry (LOG, ST, TR, RE, etc)...

    You can also have a flag in the contact, or in the access type to control this. If the contact have this flag=1, you can apply your code.



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    Best regards.
    LinkedIn:
    https://pt.linkedin.com/in/thiago-23-oliveira
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    Original Message